Loan Processor

Posted on: 2006-01-13

EMPLOYMENT HISTORY Loan Processor 2004 to 2005 Choice Finance Corporation, Rockville, MD Duties include serving customers by preparing loan requirements, prepare loan file by reviewing loan application, clarifying or obtaining additional information. Confirm loan application by mailing verification forms; contacting verification sources. Obtain mortgage loan documentation by ordering credit report, land survey, building appraisal, title, and related information. Identify mortgage loan application and documentation problems by highlighting deficiencies; notifying mortgage loan underwriter. Prepare closing statements and informs borrowers by calculating principal and interest payments, and closing costs; forwards information to borrowers. Keep information accessible by sorting, organizing, and filing documents. Maintain customer confidence by keeping mortgage loan information confidential Administrative Assistant 2003 to 2004 Choice Finance Corporation, Rockville, MD Various duties include greeting clients and visitors, answering incoming calls, record and route messages. Help stack the various folders for the Loan Officers. Call in for Morga-gee clause changes, call the different lenders to find out if loans are out of underwriting, also call in for loan approvals. Maintain phone list of employees and vendors. Type correspondence; update data entry filing system, and data entry using Access database structure. Mail and File documents; maintain resource materials; organize and make travel arrangements. Also, perform other duties required by the President and Vice-President. Administrative Assistant 2002 to 2003 ACSYS Staffing Services, Rockville, MD Various duties include greeting clients and visitors, answering incoming calls, record and route messages. Help stack the various folders for the Loan Officers. Call in for Morga-gee clause changes, call the different lenders to find out if loans are out of underwriting, also call in for loan approvals. Maintain phone list of employees and vendors. Type correspondence; update data entry filing system, and data entry using Access database structure. Also, perform other duties required by the President and Vice-President. Traffic Analyst 2000 to 2002 Startec Global Communications, Operations, Bethesda, MD Responsible for two major business accounts. Proactively monitor ASRs from the different Switches for route failures associated with carrier issues, by obtaining answer to seizure ratios from Nortel GSP and DMS switches. Requesting new routing if none available in the current Matrix. Also responsible for inserting skips and making route changes for issue resolution. Special Accounts Analyst 1998 to 2000 World Access/Facilicom International, Operations, Washington, DC Responsible for MCI-WCOM $20 million a month account. Proactively monitor ASR's from different switches for route failures associated with carrier issues, by obtaining answer to seizure ratios from Nortel GSP switches. Requesting routing and translation changes (including traffic blocks and carrier skips) for issue resolution. Duties included troubleshooting down circuits for open trouble tickets, which included validating terminating international numbers. Pulling travers, omshows, and CDR’s using Nortel DMS equipment. Opened, tracked, and escalated employee tickets to resolution. Notified customers of group outages, and scheduled maintenance. Senior Customer Service Representative 1988 - 1998 Cable TV Arlington, Customer Service, Arlington, VA Answer phone calls concerning service, sales, billing problems and scheduling repair and installation calls. Troubleshoot of repair and installation calls. Train new customer service representatives. Research material resulting in billing or service discrepancies. Troubleshoot of repair and VCR hookups with customers. Responsible for being a liaison between various departments EDUCATION University Of Calabar, Calabar, C.R.S., Nigeria B.A. Major SKILLS AND EQUIPMENT Remedy Database System Microsoft Word Microsoft Excel Nortel DMS 250/300 switches Byte Minacom