Human Resources Generalist

Posted on: 2006-01-12

MONICA BYROM, PHR 301 Jacksonia Street Pittsburgh, PA 15212 412-231-0461 [email protected] SCHWAN’S HOME SERVICE, INC. – Canonsburg, PA January 2003-present HUMAN RESOURCES GENERALIST • Manage Employee Relations issues; investigate, recommend counseling and discipline • Enforce company Policies and Procedures; using Employee Handbook and Fleet Safety Manual • Train/educate Field Managers on HR and Dept. of Transportation policies and procedures • Process Customer complaints/employee issues; investigate and resolve • Recommend Compensation for new hires and promoted employees • Administer Employee Referral Program; communicate program, track submissions, request bonuses • Educate Managers and Recruiters on Pre-hire vendor procedures/changes • Reconcile and request payment for Pre-hire vendor invoices • Track Exit Interview Questionnaires and responses • Process and respond to Region Unemployment Claims and Appeal Hearings • Region Office and Field Manager Recruiting; internal and external postings • Adjudicate outcome of pre-hire testing; background check and post-offer tests TODAYS OFFICE STAFFING - Pittsburgh, PA March 2000 to January 2003 ASSISTANT OPERATIONS MANAGER • Recruit, screen, interview, test, and conduct reference checks and background investigations on candidates • Conduct new employee orientation and job class analysis • Build and maintain relationships with employees and clients • Responsible for hiring/firing decisions, performance evaluations and counseling • Provide corrective counseling for and supervise 40+ employees • Administer effective recruiting programs to ensure a sufficient supply of temporary employees • Develop new/creative methods of recruiting new employees • Establish and administer programs directed toward improving the retention of employees • Promptly process and follow-up on unemployment and workers’ compensation claims • Strive to increase rapport between Todays Staffing and our customers by making personal calls on all key accounts and become familiar with the customer’s business • Oversee entire branch operations; payroll, supervision of staff, software updates/maintenance • Inform Branch Manager of relevant business factors affecting the staffing industry and the Company’s performance including competition, recruiting, the general economy, new business openings, etc. • Meet or exceed monthly sales goals DOLLAR BANK - Pittsburgh, PA SR. HUMAN RESOURCES ADMINISTRATOR Nov. 1993 to March 2000 • Counsel Managers, supervisors and employees on Human Resources policies and procedures and make certain that they were properly administered • Administer and coordinate employment processes for Exempt and Non-exempt positions including but not limited to; Tellers, Customer Service, Mail Couriers, Collectors and Sales Representatives • Screen and interview candidates, conduct testing, background investigating and check references. • Administer benefit programs; conduct benefit orientations, track FMLA leave • Comply with those EEO laws and practices that directly impacted the employment process • Conduct hiring and promotion procedures in accordance with affirmative action plan goals • Track applicant flow using ABRATrak Software • Discuss personnel needs with department supervisors to prepare and implement recruitment plans • Maintain consistent applicant pool of Bank Tellers and other clerical personnel • Provide corrective counseling for managers and employees • Conducted new employee orientations • Assisted in conducting job evaluations and in administering the performance management program • Coordinated the termination process and conducted exit interviews Major Accomplishments: • Successfully implemented a strong hiring program to address the critical staffing needs of the Bank and to reduce turnover • Helped establish diversity initiatives to improve the representation of minorities and women in all job categories within the Bank • Built employee and management trust and confidence in the Bank’s Human Resources function EDUCATION • Professional in Human Resources Certification, Human Resources Certification Institute, December 2004 • B.S. Human Resources Management, Point Park College, May 1993 • A.A. Business Management, Akron University, December 1988 • Certificate Therapeutic Massage Therapy, Career Training Academy, May 2003 AFFILIATIONS Pittsburgh Human Resources Association Society for Human Resources Management Eastern Association of College and Employers