Customer Service Rep

Posted on: 2006-01-12

Stacy Coco 160 Whitell Bay Canyon Lake, TX 78133 830-964-4430 [email protected] August 2005- December 2005 MCARE Customer Service Representative • Function as the primary contact between members and providers • Interpret and provide information to members on multiple benefits • Enter and maintain membership files for all M-CARE members • Process member applications and changes in accordance with employer group procedures, and M-CARE policies • Document each daily operational encounter November 2003 – December 2004 Metropolitan Life Insurance Integrated Disability Correspondent I • In bound/out bound to GM/Saturn employees Global • Disability claim intake • Frequent contact with hospitals • Create form letters • Route calls to appropriate departments August 1999 – November 2003 Metropolitan Life Insurance Life Claims Claims Specialist • Processed Life Insurance Claims for GM employees Nation wide • Corresponded with Funeral Homes • Forwarded Legal Documents to Beneficiaries • Searched for Beneficiaries • Typed documentations of oral communication • Trained within Life Claims department • Spearheaded changes with inner office procedures • Assisted in presentations April 1998 – August 1999 Kelly Services (Metropolitan Life Insurance) Clerk Typist • Answered inbound calls • Mailed Legal Documents • Typed financial Documents January 1997- May 1997 Bowne of Detroit Edgar Operator • Filed with Security Exchange Commission • Converted legal documents • Typesetting Skills: Knowledgeable of computer software i.e. Bitsutil, Lotus 123, Adobe, Word 6.0, Excel, Power Point, Written and oral communication Education: Delgado Community College, New Orleans, La Southern University of New Orleans, New Orleans, La Irene’s Myomassology Institute, Southfield, MI