Program Analyst

Posted on: 2006-01-12

Suzette B. Ward 7 Haven Court Stafford, VA 22554 (Home) 540-720-1665 (Cell) 703-623-7675 [email protected] PROFESSIONAL SUMMARY: Ten years of experience in federal government in administrative and professional positions. Excellent research and writing skills. Computer literate, with an ability to learn any software or hardware quickly. Superb ability to provide customer assistance with an upbeat, energetic, personable quality. PROFESSIONAL HISTORY: 2002 - Present Program Analyst, 2003-Present Administrative Specialist, 2002-2003 Transportation Security Administration, Arlington, Virginia • Track and coordinate the implementation of settlement agreements and ensure compliance • Liaison between airports and CAIR division in order to develop and deliver Civil Rights training • Provided analytical and administrative support to the Aviation Operations Civil Rights Liaison. • Responded to inquiries and complaints an answered general EEO/Civil Rights related inquiries • Represented the office in meetings with Human Resources, Chief Counsel, Office of Civil Rights, and upper management • Collaborated and conferred with other departments on a variety of administrative matters • Established and maintained administrative systems and procedures for record keeping and maintaining accurate records • Analyzed on-going program operations and recommended alternative strategies to improve program, and developed recommendations for problem resolution • Designed a variety of charts and databases used to collect, manipulate and report data related to program operations • Wrote, designed and disseminated informational brochures on alternate dispute resolution and sexual harassment intended for a nationwide audience. • Assisted in the delivery of sexual harassment fact-finding training to high-level staff members. • Primary Human Resources point-of-contact for an 8-state area; collected and managed personnel paperwork for over 20 airports. • Served as the link between local managers and the upper management in providing HR service delivery, and provided general or specific information concerning HR processes and procedures an for a variety of functions, including Federal Security Directors, Administrative Officers, Human Resource Specialists, and contractors. Management Assistant 2001 - 2002 Internal Revenue Service, Lanham, MD • Provided wide-ranging administrative support to a Director, Deputy Director, Diversity Analyst, and three Equal Employment Opportunity Specialists in the Modernization, Information technology and Security Services (MITS Services) Office of EEO and Diversity. • Produced informational presentations, composed memoranda, correspondence, reports, prepared and tracked statistical data or budgetary and financial information and other documents using automation software • Quickly and efficiently conducted research, such as locating EEO regulations or case law on the Internet. • Assisted in the development of the MITS Services Native American/Alaskan Native Special Emphasis Program information. • Attended employee organization conferences as a representative of our office; provided reports on conferences that were shared with upper management. • Interacted with a variety of functions, both within and outside of the division, to gather case information. • Provided support to the MITS Services Diversity Council. • Tasked with tracking the progress of settlement agreements. • Maintained a weekly log of significant or important projects; tracked assignments that had been controlled to us from the office of the Deputy Commissioner for Modernization and Chief Information Officer • Analyzed case related documents for routing and action to proper personnel • Performed administrative duties including: making travel reservations for staff members, tracking the expenditures throughout the fiscal year, maintaining time and attendance , ordering and maintaining supplies, preparing and inputting personnel actions, and arranging meetings and procuring space as needed Equal Employment Opportunity Assistant 1998 - 2001 Washington Regional Complaint Center, Washington, DC • Provided technical and clerical support and assistance to the Director, Section Chiefs, four EEO Specialists, and four investigators. • Responsible for workflow management within my branch. Performed initial reviews of all formal complaints upon receipt to ensure all necessary data was included, calling any deficiencies or problems to the attention of EEO Specialists • Drafted dismissal decisions and brief case summaries on several cases • Reviewed Investigative Files (IF) and assisted EEO Specialists in drafting brief case summaries on several cases. • Answered routine inquiries • Researched the applicable EEOC regulations and office records to provide information if answers were not immediately known for more complex and sensitive matters. • Wrote, assembled and transmitted information to managers and to offices of Treasury bureaus and complainants or their representatives regarding EEO complaints. • Extracted information from necessary sources, compiled information, and prepared a variety of recurring and one-of-a-kind reports relative to EEO complaints processing. • Input data used in preparing various reports into the computer, and retrieved various automated reports from the system. • Typed, proofread, and corrected correspondence, documents, and statistical and case reports. • Provided computer assistance on a daily basis to EEO Specialists in operating a new computer system and software that was installed. Personnel Clerk, 1995-1998 Timekeeper, 1997 1995 - 1998 Internal Revenue Service, Holtsville, NY • While on a temporary promotion as a Timekeeper in 1997, input time and attendance records for transmission to the National Finance Center • Responsible for the reconciliation of time and attendance using research and audits and researching discrepancies in any leave • Processed amendments to time and attendance records through SETR • Received SF-52s and a variety of other forms such as health insurance, life insurance and beneficiary forms, for batching to the appropriate clerk for processing • Provided a significant amount customer service to both our external accounts and to internal and external functions by answering inquiries, providing forms or documents, and referring clients to the appropriate function • Fulfilled OPF requests • Contributed support to the District Processing Section (DPS) by performing the following duties: prepared verifications for DPS accounts, assisted with training new employees, TIMIS research and SETR input and validation. • Sorted and distributed incoming mail, received and sent faxes, and received and distributed daily reports. • Temporary promotion to Position Build Clerk. Input evaluations (3860s) and awards into TIMIS and corrected errors in position description (PDs) • Developed a filing system for incoming Unax Awareness Program forms. • Received, sorted, logged, tallied and filed over 5,000 incoming Unax Awareness Program forms • Assisted the DPS Record Validation Team by typing, assembling, and mailing SCD letters • Available for other duties such as typing letters and memorandums, filling in for the Branch secretary, ordering supplies or any other duties as required. • Maintained a file room of over 8,000 employee personnel files EDUCATION St. John\'s University - Jamaica, NY Bachelor\'s of Science, Paralegal Studies - 1991 JOB-RELATED SKILLS: WordPerfect Microsoft Outlook Microsoft Word Microsoft PowerPoint Microsoft Excel Internet navigation Microsoft Publisher Microsoft Visio Microsoft Access PictureTel JOB-RELATED TRAINING COURSES: Microsoft Word training - Baltimore, MD - 2000 Microsoft Outlook training - Baltimore, MD - 2000 National Treasury EEO & Diversity Training Conference - Dallas, TX - 9/18-22/00 EEO Investigator Training - Washington, DC - 12/11-15/00 Basic EEO Counselor Training - USDA Graduate School - Washington, DC Basic EEO Counselor Training – TSA, Arlington, VA – 12/8-12/03 ADDITIONAL INFORMATION Notary Public – Commonwealth of Virginia National Notary Association - Member National Association of Legal Assistants - Member