Software QA and Test Engineer

Posted on: 2006-01-11

SONI PETER MATHEW 4730 Rusina Road, #301, Colorado Springs, CO80907 Phone: 719 528-6250 Email: [email protected] OBJECTIVE To obtain a fulltime job in the field of Computer Science. Specific interests include Quality Assurance, System testing and Technical training. PROFESSIONAL EXPERIENCE XAware Inc., Colorado Springs, CO, USA System Test & Quality Assurance Engineer (Intern) – (Mar 2005 - current) Currently carrying out quality assurance and testing for products that provide information integration, conversion, and exchange solutions based upon XML and Service Oriented Architecture (SOA). Customers include Fortune 500 organizations and over 20 different state and federal agencies. XAware also has relationships with systems integrators like Unisys, IBM, Lockheed Martin, and Raytheon. XAware, efficiently moving towards agile processing, has a unique XML integration product that solves many database management issues. This product can practically be deployed on any OS, Server etc. Testing therefore was done broadly on almost all platforms in use today. OS’ – Windows XP/2000, Linux, Solaris Platforms – WS 5.1.1, WS 6, Oracle AS, Sun One, JBOSS 3.0, WebLogic 8 RDBMS – Oracle 8i, Oracle 9i, Oracle 10g, SQL Server, Sybase 12, Sybase 12.5, Informix, DB2.7, DB2.8, MySQL Automation Tools – Robot & Rational Khodayss Contact Center, Bangalore, India. Expert Technical Trainer – (2004–2005) Held a management level position at a Technical Contact Center for an ISP in UK, where my responsibilities included - Training support executives on broad technical issues related to Windows operating systems, TCP/IP and other internet related issues. Creating new product/process manuals and update the existing process to leverage client requirements for the campaign. Creating weekly schedules for the training department. Using HTML and XML to create and maintain internal websites for the training department. Attending client meetings, formulate processes, and approve training material for the campaign. Working closely with Operations department and Quality department to continuously improve products and processes at the contact center. Attending Calibration sessions with the Quality department to analyze and decrease the deviation between the Training and Operations. Ensuring the deployment of an optimum system, and make sure that training is in line with the objectives and the strategies adopted by the client. Providing technical training to first line agents and also Support Staff recruited (Team leaders, Quality Managers etc. Providing training on subjects like .Net and support and maintenance of Windows NT and 2000 to 3rd level Escalations Teams and Team Leaders. Conducting refresher training for the existing Technologists and the campaign trainers Analyzing reports and briefing teams on their areas of improvement in a monthly briefing ITC Infotech Ltd., Cox Town, Bangalore, India. Junior Software Developer - (2002-2004) Developed and maintained Client applications for ITC Authentication Suite of products. Language – C/C++ Platform – Windows NT/2000 Updated and maintained several of the suites of tools. These included the Control Panel applet and secure versions of the Telnet, RSH and RCP applications. Finished modifications to the Control Panel applet and added the ability to support the new security requirements for Windows 2000. This applet is used to edit registry entries and also view and update private configuration information. Fixed bugs and updated applications of Telnet, RCP and RSH to use the correct directory structure as defined in the Windows 2000 specifications. Also added update to applications to support Microsoft Credential Cache for authentication to the Cybersafe Application server Daemons. EDUCATION Bachelor’s in Engineering (B.E.), Computer Science. St. Joseph’s College of Engineering, Chennai, India. 1999-2003 GPA (3.2/4.0) Master of Science (M.S.), Computer Science. Colorado Technical University, CO. 2004 – Dec 2005 Current GPA (3.8/4.0)