Legal Personnel Assistant

Posted on: 2006-01-05

PAMELA HOWARD 5214 Padre Lane Indianapolis, IN 46237 [email protected] 317-783-4582 (home) 317-414-7619 (cell) PROFESSIONAL SUMMARY Dedicated, energetic Executive Administrative Assistant with 20+ years of administrative experience and office management. Highly professional, well-organized, and detail-focused with successful experience in customer-driven, fast-paced environments. Recognized for positive attitude and strong problem solving skills. Exceptional oral, written and interpersonal communication skills. Proven ability to manage multiple tasks and meet deadlines. Very professional demeanor and telephone presence. Works equally well independently or as part of a team. Good communication/organization skills. Excellent group leadership. Works effectively under pressure. Skills include: Claims Filing Project Follow Through Sales Support Microsoft Word, Excel New Contract Set Up Calendar Management Territory Oversight Microsoft Outlook Contract Reviews Event/Meeting Coordination Cost Controls PC, Internet, Intranet Bid Proposals Database Management Pricing Law Clerk Program Production Reporting Web Page Inquiries/Responses Supply Ordering Legal Timesheets Research Customer Service Order Tracking Orientation Handbooks Lost Package Tracking Customer Satisfaction Programs Order Fulfillment Hiring Preparations Training Forms/Letters/Newsletters Vendor Negotiations Travel Arrangements WORK HISTORY DEEM LLC July 2005 – November 2005 Project Coordinator – Contract Department Responsible for assisting Vice President and Project Managers.  Prepared timesheets, weekly per diem, made travel arrangements and set up direct bill accounts for long-term jobs as a cost saving measure.  Prepared submittals, typed bid proposals, assigned bid numbers and maintained bid files to expedite information and create organized files.  Served as liaison between general contractors and project managers to ensure all information was shared and any changes to proposals or projects were approved.  Ordered equipment, maintained rental spreadsheet and tool inventory.  Issued PO’s to field personnel as needed; copied blueprints and maintained panel schedules.  Prepared Owner and Maintenance Manuals for completed jobs ICE MILLER LAW FIRM 2004 – 2005 Legal Personnel Assistant Responsible for supporting the Director of Legal Personnel and the Manager of the Professional Development.. Assisted the Recruiting Coordinator  Scheduled interviews for candidates, reviewed resumes and sent appropriate letters to candidates; prepared orientation book for new hires. Also arranged flight/hotel reservations for candidates.  Prepared legal timesheets, timesheets for summer clerks, and managed management salary database.  Organized lunches, dinners, meetings and activities for Partners/Associates of Law Firm  Maintained Lawcruit database, and assisted with summer internship/clerk program. HERFF JONES, INC., Indianapolis, IN 1975—2004 Executive Administrative Assistant , 1982 – 2004 Responsible for supporting Director of Customer Service and multiple managers within company.  Scheduled meetings and coordinated travel arrangements.  Maintained multiple electronic calendars.  Managed territory of representatives and assisted in overflow for Customer Service Department.  Controlled/reduced department costs through price comparison, bulk ordering and strong negotiations.  Provided customer service to internal/external customers to provide quality product in a timely manner.  Monitored deposit reports to identify unpaid orders; tracked progress in daily reports.  Trained new sales representatives in product knowledge and procedures and assisted with formal bi-annual. Served as liaison between independent sales representatives and manufacturing facility regarding current and new business.  Set up/reviewed contracts on a continual basis for accuracy.  Published quarterly newsletter to sales representatives working out of manufacturing facility.  Provided back up to co-workers when they are unavailable.  Created/updated internal forms and letters.  Coordinated Lost Ring Replacement Program by maintaining information, processing requests and expediting orders.  Downloaded information daily onto system to ensure that all programs were accurate.  Assisted in the successful integration of a newly developed Ring Reservation System.  Maintained Ring Reservation System including orders to be filled and delivery dates for each customer; updated to maintain correct production schedules/meet scheduling deadlines.  Planned and coordinated sales meetings and special events including schedules, agendas and other details.  Handled all High School Internet inquiries through Herff Jones website, and determined correct action/response, handle 60-150/day.. Order Entry, Billing, Reject Editor, Remake Editor, Shipping, 1975 – 1982 Held several positions with increasing responsibilities. EDUCATION/CERTIFICATION Southport High School, Southport IN, Graduate Microsoft Word and Excel Certificate VOLUNTEER WORK Former Secretary, Herff Jones Guild Former Vice President, Herff Jones Guild Member of the Executive Board of Directors for Indiana Central Little League