Sales and Support Associate

Posted on: 2006-01-05

Celeste Gill Schmitt 5661 Forest Isle Drive Apt 139 New Orleans, LA 70131 404 218-2443 [email protected] Objective To obtain a position that utilizes my knowledge and skills. I desire a position that is challenging and that has potential growth. Employment 7/03 – Present – BellSouth Telecommunications, Sales Associate 365 Canal St. New Orleans, LA 70130 Consults with customers to recommend and sell a variety of telecommunication products and/or services to meet customer’s needs. Use appropriate sales techniques to encourage a good customer relationship and enhance buying experience. Negotiate service order requests from customers. Serves as the telephone expert to the customer by discussing and handling billing inquires, product and service inquires, toll and order inquires, and other miscellaneous inquires for BellSouth entities and other companies. 3/03 – 12/03 – The Blood Center, Donor Technician/ Phlebotomist 312 South Galvez St. New Orleans, LA 70130 Assisting donors through their donation of whole blood by screening for medical conditions and phlebotomy. Set up and tear down donation areas and mobile units. 10/97 – 12/02 – Cingular Wireless, formerly BellSouth Mobility 2222 Clearview Pkwy Metairie,LA 70002 11/02 – 12/02 – Retail Sales Specialist Assisted customers with their wireless service and equipment. Assisted the store manager with reports, inventory and deposits. 8/99 – 11/02 – Business Sales Specialist Supports the business sales channel by assisting new and existing customers with the purchase of wireless equipment and service, such as BellSouth Telecommunications, Tulane University, Boh Bros Construction and International Ship Management. Assist the Business to Business sales associates with activities that will increase sales performance and enhance the customer experience, such as account analysis. Provides “world class” service by resolving customer issues. Interface with other departments on behalf of the customers. Manages inventory, prepares required documents and reports. Maintains and facilitates team relationships and relationships with customers. Exceeded personal sales quota. 10/97 – 8/99 – Customer Financial Services Consistently exceeded job requirements and expectations. Received inbound calls from customers that wanted to make payments, payment arrangements or receive account information. Made outbound collection calls. Took responsibility for customers concerns regarding price plans, billing and customer satisfaction issues. Often called upon to handle manager escalations, assisted and trained team members and handled special projects. 6/97 – 10/97 – BellSouth Telecommunications, Customer Financial Services Handled a high volume of calls in reference to service and billing issues. Made payment arrangements on accounts. Explained bills in detail. The job required great flexibility and organizational skills. Special Skills Microsoft Office 2000 (Word, Excel, PowerPoint) Company Specific programs (SafeTrac, Care, Oasys, FastTrack, TasCold, Celebrity, Seibel, SAIL, Rapid PC Possibilities, RNS, ROS, Bocris, FastAccess) Blackberry , Goodlink Wireless Systems, Wireless Equipment Education Present – University of Phoenix New Orleans, LA 1/99 – 5/99- Delgado Community College 1/95 – 5/95 New Orleans, LA 8/92 – 12/95 – University of Southwestern Louisiana Lafayette, LA References Andrea Ainey 1440 Canal Boulevard Suite 1710 New Orleans, LA 70112 504 584-1971 Executive Secretary of Telecommunications – Tulane Medical School Sally Pierce 532 Delaronde Street New Orleans, LA 70114 504 432-7849 Customer Service Specialist – BellSouth Business Systems