Principle Clerk

Posted on: 2006-01-04

SUMMARY OF QUALIFICATIONS Experience with Microsoft Work, Excel and Access and customer service and routine office duties, including answering multi-line telephones, copiers, faxes filing, etc. WORK OF EXPERIENCE 1969 - 2003(retired) St. Lawrence Psychiatric Center Ogdensburg, NY Beginning Title - Telephone Operator Trainee Ending Title - Principle Clerk/Communications Supervisor Telephone Operator trainee/telephone operator Answering multi-line switchboard Determine customer needs and route calls accordingly Greeting customers Respond to emergency signals and dispatch personnel as necessary Screen calls for administrative personnel Provide directions to the facility and route customers/clients through complex Screen calls received after hours and determine action to resolve customer needs. Receive internal calls and page supervisory personnel as necessary Typing services for various departments after hours, ie. ,Medical Records, Admissions and doctors notes. Copy documents and correlate for facility distribution. Routine filing Process mail and distribute to appropriate departments Principle Clerk/Communications Supervisor Supervise a staff of 10 staff and schedule shifts and duty assignments for the Communications Department for 24/7 coverage. Review staff assignments for accuracy and completion Evaluate staff Interview new candidates for Communications Department Purchase communications equipment - copiers, faxes, pagers, cellular telephones and mail room equipment, while maintaining budget limits. Developed/Maintained/Designed first facility telephone directory Developed/Maintained policy and procedure manual for Communications Department Developed tracking policy using Microsoft Excel for individual departments to track communication expenses. Developed/Maintained facility communications cable plant records Evaluate individual department communications needs. Meet with Vendors/Contractors and prepare purchase orders for new equipment Provide training for staff on use of telephones, voicemail, pagers, cellular telephones. Assisted contractors with designing and installing facility’s new telecommunications system. Designed/Coordinated with contractors, facility cable plant system for new 100 bed expansion unit. Developed/coordinated emergency response procedures for Communications Department Receive department complaints from staff /customers/clients and resolve issues. EDUCATION/TRAINING 1969 Heuvelton Central School, Heuvelton NY Graduated 1967-1969 BOCES Northwest Technical School, Ogdensburg NY Graduated Clerical/Typist/Beginning Office Worker 1979- SUNY Canton, Canton, NY Successful Completion of Introduction to Psychology - 2 College Credits 1982 - BOCES Northwest Technical School, Ogdensburg NY Successful Completion of Introductory to Computers - 6 week training 1985- St. Lawrence Psychiatric Center - Successful completion of Word Perfect - 3 day training 1990 - St. Lawrence Psychiatric Center, Ogdensburg, NY Successful Completion of Supervisory Training Techniques - 3 day training 1999 - St. Lawrence Psychiatric Center, Ogdensburg, NY Successful Completion of Microsoft Office/Excel and Access Training - 4 week training EXTRACURRICULAR ACTIVITIES Reading, gardening, redecorating ACHIEVMENTS AWARDS 1997 -Received “Employee of Year Award” at St. Lawrence Psychiatric Center for outstanding contributions to the facility LANGUAGES English