Help Desk Analyst

Posted on: 2006-01-04

605 NORTH WOLF ROAD CONDO 5E, HILLSIDE, IL 60162 PHONE 630-201-8851 • E-MAIL: [email protected] TIA BURTIN EDUCATION 2000-2004 Triton College River Grove, IL Law  Expecting Associates of Science Degree, May 2006  Completed most coursework 1994-1998 Proviso West Hillside, IL • Diploma 1998 • Political Science PROFESSIONAL EXPERIENCE 2005-present Paige Personnel Oak Brook, IL Help Desk Analyst, assignment with Devry • respond to telephone calls from users who are experiencing computer-related problems or who need assistance using a particular software application (e.g. a spreadsheet, graphic, database, e-mail or word processing application) • apply knowledge of computer operations, software and hardware to answer questions • ask questions to determine what is causing users' problems, walk users through possible solutions and diagnostic procedures, or attempt to duplicate errors on their own computers • identify possible causes or consult other computer experts to research the problem and develop solutions • explain software errors to computer programmers and recommend changes to programs • arrange to have defective software and hardware products replaced or repaired • make tickets for users if there problem is not resolved • send to Operator 1 ,2, or 3 and prioritize the importance of issue 2005-2005 Spherion Oak Brook, IL Temporary assignment with ACS Data Entry  Posted child support payments  Input docket and case numbers in database  Verified scan lines on bank and employers checks 2004-2005 Banner Personnel Oak Brook, IL Medical Biller Long Term temporary assignment with Quest Diagnostics • Billed patients, clients, and third party payors • Input ICD-9 codes and test orders for physicians into QLS system for diagnosis • Knowledge of Medicare and Medicaid; coordinated with commercial billing in cases where Medicare is either primary or secondary • Handled all quality control and processed an average of 350 requisitions per hour OBJECTIVE To utilize my data entry and customer service skills in a stable work environment SKILLS • 45wpm typing • Microsoft Word • Excel • Windows 95&98 • ICD9 codes • PowerPoint • Quicken • Lotus • 10000kph • Data entry, quick to learn new projects, willing to adapt to a new goal • Great communication and grammar skills