ADMINISTRATIVE ASSISTANT

Posted on: 2006-01-04

PROFESSIONAL EXPERIENCE Apple One Employment Services/FEMA, Chicago, IL, Customer Service Representative 9-2005 to 12-2005 Handle a high volume of calls inbound and outbound for disaster victims. Magellan, Chicago, IL, Customer Service Representative 1997-2004 Handled customers with concerns in a professional and efficient manner. Assisted clients with mental health, chemical dependency and EAP programs. Organized and set up cases for members and dependents. Complete Quick-certs and referrals to ICA. Accountable for completing denial, shaping, adhoc and failure to certify letters within the department. 1994-1997 Data entry and Word processing. Responsible for distribution of no quotes letters and rates from providers. Handled administrative duties within customer service department. Assisted in completing calls and directing customer’s inquiries to the appropriate department. Klatt Temps, Chicago, IL, Receptionist/Clerical 1986-1993 Responsible for the records management for the CSR department including data entry. Assisted with phone coverage, appointments, and word processing. Responsible for greeting and directing visitors. EDUCATION Jones Commercial High School, Diploma, 1975 First Business Institute, Certificate, 1986 Taylor Business Institute, Certificate, 1978 Skills Microsoft Word, and Word processing Reference Available upon request