Orion Fashions

Posted on: 2006-01-04

SUZANNE PINDER 2100 Beekman Place, Apt 3S Brooklyn, NY 11225 718- 856-1627 [email protected] SUMMARY A Customer Service Representative experienced in working in fast paced environments that demands strong organizational, technical and interpersonal skills. I am trustworthy, discreet, committed to superior work ethics. Confident and poised in dealings with individuals at all levels. Detail-oriented and resourceful in completing assigned projects, able to multi-task effectively. Work History ORION FASHIONS, New York, NY 08/05-11/05 Purchasing Assistant · Placed orders with overseas vendors for them to ship costume jewelry to stores here in the USA. · Received samples of jewelry daily, and entered their PO numbers into computer system called Accu Term. · Attached and sent samples with the correct order information to the showroom to be approved. · E-mailed each vendor, updating them on samples that were approved. · Filed all returned samples and attached paper work in the correct folders and also filed all e-mails that corresponded to that order. · Printed weekly reports that showed which samples from the vendors were late and when to be expected. · Received daily conformations from vendors and updated any changes in the computer. · Helped with the receiving department in pulling orders and approved samples to be shipped to vendors. NYC FIRE DEPARTMENT Medical Benefits Dept., Brooklyn, NY 01/05-06/05 Customer Service (Intern) · Answer all incoming calls from Firefighters inquiring about their health benefits, also mail application forms to add or drop their dependants or spouses from their plans. · Mail Cobra applications to employees who were suspended from work, also filed away all documents. GUCCI TIMEPIECE GROUP, Secaucus, NJ 02/01 - 2/02 Customer Service Representative · Trained new employees and interns on how to access customer and jeweler’s information using the AS400 system. · Managed ordering of parts for customers and jewelers. · Ensured that parts are delivered in a timely manner. · Analyzed and resolved customer complaints. · Responded to customer requests and questions regarding products and account information. · Updated customer and jeweler’s personal information. · Selected as the only representative allowed access to customers’ confidential records. NEXTEL CORPORATION, East Rutherford, NJ 0/97-11/00 Customer Service · Maintained files, scheduled appointments and made travel arrangements. · Interfaced with sales representatives in the field via email to activate cellular phones. · Processed order transactions and forwarded order on to be processed. A.O.E. RICOH, Caldwell, NJ 01/95 - 8/97 Customer Service Representative · Managed customer calls regarding service and repair of their office equipment. · Dispatched technicians to various job sites. · Handled incoming merchandise and prepared reports noting any shortages or damages to equipment. EDUCATION Prospect Heights High School, Brooklyn, Diploma Awarded