Store Manager

Posted on: 2006-01-02

Jessica L. Damiani 192 Providence Forge Road Royersford, PA 19468 484.984.0249 [email protected] OBJECTIVE Seeking a service advisor position in a progressive dealership that offers opportunities for advancement. EXPERIENCE Footlocker, Inc. Store Manager - King of Prussia, Pennsylvania 01/2005 to 12/2005 Recognized for commendable customer service on several occasions for simply satisfying every customer every day. Solid, dedicated record of accomplishment in achieving the highest level of team and personal commitment to support and enrich the organization. Positively contribute to the customer’s shopping experience by properly managing all store operations and personnel to achieve maximum sales performance. Interview, hire and train new personnel. Responsible for daily sales increases. Wal-Mart, Inc. Department Manager- West Norriton, Pennsylvania 08/2003 to 12/2005 Maximize sales and profitability through the efficient execution of company programs. Maintain pricing and inventory integrity. Efficiently place orders, sign, and organize merchandise. Prepare, file, and maintain company paperwork. Process returns and properly record markups and markdowns. Follow and enforce all applicable company and federal guidelines. Co-manage staff of fifty cashiers and support personnel. Ensured that my teams focus is on our customer’s complete satisfaction, by providing daily training, performance coaching, and positive motivation. USSC Group, Inc. Executive Assistant- West Conshohocken, Pennsylvania 02/2000 to 02/2001 Relieved the owner of administrative functions in order to increase the time the owner had available for creating and developing new clientele. Directed and coordinated administrative services, which included office clerical and support services, printing, mail distribution and messenger services, telecommunications, maintenance, purchasing and cafeteria services. AMCO International Operations Manager- West Conshohocken, Pennsylvania 08/1999 to 01/2000 Supervised the daily operation of support services for the organization. Administer and performed clerical and administrative support tasks. Established operational procedures and company standards to improve the efficiency and effectiveness of assigned departments. Responsible for ensuring compliance with established corporate guidelines, reviewing, and evaluating the performance of associates. Processed orders, prepared correspondence, and fulfilled customer needs to ensure customer satisfaction. NERAC, Inc. Training Coordinator- Tolland, Connecticut 03/1997 to 07/1999 Interviewed, hired, and trained employees according to the standards set by the corporation. Responsible for designing and implementing new company procures. Gathered, tracked, and created daily data reports to be presented to senior management during daily management meetings. VPSI Commuter Vanpools Account Executive – Orange, California 07/1996 to 02/1997 Coordinate a fleet of 120 vans for this nationwide commuter vanpool company. Maintain current administrative records. Collect on past due accounts. Coordinate and schedule maintenance for clients. Pursue new vendors to lower overall operating costs for the company. Handle telephone inquires, Microsoft data entry, and contract negotiations with McDonnell Douglas. Act as liaison between clients and vendors, and marketing and customer service. Trained employees. Special responsibility: Company Activities Director. Manhattan Toyota Warranty Administrator – Manhattan Beach, California 06/1991 to 01/1996 Reorganized the processing of warranty claims by introducing new procedures to increase the reimbursement rate from Toyota. Accomplishments: A higher level of efficient operations, reduced operating costs, and elevated profits. Received 3 national awards and numerous regional awards for outstanding performance. Other Dealership Experience: Manhattan Ford – Manhattan Beach, California Coletto Ford – Harbor City, California Terry York Automotive Group – Encino, California South Bay Nissan – Redondo Beach, California Tustin Nissan – Tustin, California EDUCATION Bachelor of Arts in Psychology, University of California, Irvine, 1996 COMMUNITY SERVICE Crisis Intervention Counselor - Victim Services Center of Montgomery County, Pennsylvania