Join our team as a Case Manager for New Hope in Yakima, WA!

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

Visit our website at www.yvfwc.com to learn more about our organization.

Position Highlights:

• $24.77-$30.34 DOE with the ability to go higher for highly experienced candidates

• 100% employer-paid health insurance including medical, dental, vision, Rx, and 24/7 telemedicine

• Profit sharing & 403(b) retirement plan available

• Generous PTO, 8 paid holidays, and much more!

• Monday - Friday 8:00 am - 5:00 pm.

What You’ll Do:

• Builds program specific caseload by seeking out referrals from providers and/or other identified partners to meet program objectives.

• Conducts intake screenings to initially assess clients, identify their immediate needs, and determine appropriate YVFWC case management program services.

• Conducts in-depth client interviews (in-person) utilizing a systematic social services assessment to fully determine current status, barriers and needs.

• Refers clients to appropriate agencies/services based on the determined needs.

• Assists clients with the self-referral process.

• Regularly meets with clients (often in-home) to monitor implementation of the client service plan, to provide advocacy, and to resolve problems that are interfering with active participation in the plan.

• Creates, updates, and maintains each clients’ service plan, and other documentation and files, in accordance with program guidelines and funding regulatory requirements.

• Establishes and maintains relationships with other service providers/agencies. Keeps updated on what services are available in the community to assist clients.

• Participates in meetings as needed, including interdisciplinary team case reviews.

• Performs clinical responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA) and YVFWC requirements.

Qualifications:

• Bachelor’s Degree in a social service field such as Social Work, Behavioral Sciences, Psychology, or Child Development OR,

• Associate’s Degree with two years' experience working in community social services, public health services, crisis intervention, outreach or linkage programs OR,

• High school or GED and four years' experience working in community social services, public health services, crisis intervention, outreach or linkage programs

• Valid Driver’s License and proof of automobile liability insurance coverage.

• Bilingual (English/Spanish) preferred. Must demonstrate the ability to communicate at level 10 on the language proficiency scale to receive bilingual differential pay.

• Effective verbal, written and listening communication skills.

• Strong customer relations skills including the ability to manage stressful situations.

• Knowledge of medical terminology required.

• Knowledge of cultural differences and impact on appropriate care provided to patients.

• Knowledge of local social and health services.

• Knowledge of how to access local community agencies and resources.

• Ability to develop effective working relationships with social service providers and partners.

• Ability to effectively interact with a variety of clients and employees in a professional manner.

• Basic proficiency with a variety of computer programs including, Microsoft Outlook, Word and Excel.

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.