Mitchell International
Bill Review Client Programs Manager
US--Remote
Job ID: 25-18488
Type: Regular Full-Time
# of Openings: 1
Category: Customer Service & Support
Mitchell International, Inc.
Overview
At Enlyte, we combine innovative technology, clinical expertise, and human compassion to help people recover after workplace injuries or auto accidents. We support their journey back to health and wellness through our industry-leading solutions and services. Whether you're supporting a Fortune 500 client or a local business, developing cutting-edge technology, or providing clinical services you'll work alongside dedicated professionals who share your commitment to excellence and make a meaningful impact. Join us in fueling our mission to protect dreams and restore lives, while building your career in an environment that values collaboration, innovation, and personal growth. Be part of a team that makes a real difference.
Responsibilities
This is a full time remote position and you MUST be able to work on EST hours The Client Programs Manager coordinates with clients and internal teams during implementation and ongoing delivery of WCS Service Operations solutions (processing of medical bills).

• Drives client satisfaction, client communication, and contributes to the overall management of the client relationship in partnership with Client Services Management.
• Works with internal teams to execute on contract terms and conditions and to ensure on-time delivery of projects that support our clients’ business.
• Implements and processes client changes to programs.
• Prepares and delivers standard and ad hoc reporting and researches and troubleshoots client concerns and issues.
• Function as a liaison between the External Client teams and Service Operations
• Actively contributes to the continuous improvement and enhancement of internal processes and infrastructure by designing and delivering new reports, suggesting and implementing improvements to existing tools and processes, and relaying and implementing customer suggestions for process change.
• Report proactively on account changes, problems, or issues to ensure that Mitchell meets customer support agreements.
• Resolve customer inquiries about complaints quickly, effectively and with the highest quality.
• Coordinate with clients and internal teams during delivery of an outsourced solution.
• Responsible for high-level relationship management and acts as client liaison during delivery of an outsourced solution, whether it is an IT or business process outsourced solution.
• Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
• Works to grow the client relationship by identifying new business opportunities.
• Works with the delivery team to execute contract terms and conditions and to ensure on-time delivery of projects that support the client's business.

Qualifications

• College or High school diploma + 2-4 years of industry
• Worker's compensation or Auto Casualty bill review experience preferred.
• Ability to present and interpret data to customers.
• Intermediate skills in Microsoft Office (Word, Excel, and PowerPoint)
• Strong grammar and business writing skills for documentation and customer communication

Salary:

Equal employment opportunity, including veterans and individuals with disabilities.

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