• Responsibilities
  • Greet patients and visitors in a prompt, courteous, and helpful manner.
  • Register patients and verify patient demographics and up-date as indicated, including verification of billing information.
  • Assist patients with ambulatory difficulties.
  • Answer telephone and route as appropriate.
  • Coordinate paper work and distributes necessary forms to various departments.
  • Maintain work area and lobby in neat and orderly manner.
  • Maintain confidentiality and privacy in matters relating to patient/family.
  • Adhere to River's Edge Hospital & Clinic policies and procedures.
  • Maintain levels of quality that meet or exceed customer expectations through process improvement and a team oriented approach.
  • Work with other staff to ensure that departmental goals and objectives are met.
  • Report accurately and timely to those who require information.
  • Work Excellian Registration work queues as assigned.
  • Initiate problem-solving and conflict resolution skills to foster effective work relationships with peers.
  • Attend meetings as required.
  • Provide good communication and works effectively with co-workers, other departments and staff to ensure departmental goals and objectives are met.
  • Arrive and leave work on time.
  • Perform work as assigned/required.
  • Maintain current awareness of changes in departmental and River's Edge Hospital & Clinic procedures and events by reviewing routed and posted information.
  • Schedule patients from Emergency Department requiring IV Therapy as needed.

• Departmental Responsibilities
  • Maintain cash drawer.

• Other Duties
  • Maintain working knowledge of facility fire and disaster plans, accurately and efficiently perform duties in the event of drills and related actual situations.
  • Participate in facility committees and work teams as appropriate.
  • Maintain confidentiality of patient, physician and employee information.
  • Assist in the orientation and training of new employees and/or students.
  • Complete special projects and perform other related duties, as assigned.

• Relationships
  • Reports directly to the Registration Lead and the Patient Financial Services Manager.

• High school graduate or GED.
• Prefer one year work experience, preferably in a medical office setting.
• Knowledge of medical terminology desirable.
• Experience with computers and other office equipment.
• Excellent skills in oral and written communication, including grammar, spelling, and use of punctuation.
• Ability to manage a complex work environment.
• Ability and willingness to exhibit behaviors consistent with principles for services excellence.
• Typing ability of 50 wpm.
• Ability to maintain effective relationships with patients, employees and the public.
• Ability to work with limited supervision while following directions given.

This is a part-time, .75 FTE (60 hours per two weeks) position, working evening shifts from 3:00 to 9:30pm.

A typical schedule is as follows:

Week 1: M,W, Th, F, Sat

Week 2: M,T,W,Th,F

Employees at Rivers Edge Hospital enjoy a traditional benefits package that includes medical, dental, vision, and life insurance. Other benefits include:

• National Certification Bonus
• PERA Public Retirement Association of Minnesota,, defined pension benefit plan, 457 Retirement plans
• Employer paid parental leave
• Flexible Spending & Health Savings Accounts
• Employee referral bonus
• Longevity Bonus
• Voluntary accident, critical illness and hospital indemnity
• Employer paid short term disability
• Clothing Allowance
• Tuition reimbursement and Student Loan Forgiveness
• Free membership to LiveWell Fitness Center