Qualified applicants can apply in person at 2725 S. Combee Road, Lakeland, FL 33803 or online at adena-corporation.com. Resumes may be also be submitted to hr@adenacorporation.com

*Adena is a Drug-Free Workplace.

*Applicants must be authorized to work in the United States.

About the Opportunity:

Adena Corporation is seeking an IT Support Technician to join our team in Lakeland, Florida. As the primary on-site IT resource for our main Florida office, this position provides hands-on technical support to employees while working closely with our Ohio-based IT team and Managed Service Provider (MSP).

The ideal candidate will have experience providing technical support in a professional environment and demonstrate a strong commitment to customer service, teamwork, problem-solving, and continuous learning. This is an excellent opportunity for an individual seeking to build a long-term career in information technology with opportunities for growth into advanced infrastructure, security, and systems administration responsibilities.

Founded in 1964, Adena Corporation is a nationally recognized general contractor specializing in industrial construction, self-perform trades, amusement ride installation, and themed entertainment. Our teams deliver complex projects across the country with a strong commitment to safety, quality, craftsmanship, and our people.

Primary Job responsibilities:

• Serve as the primary on-site IT resource for the Lakeland office, providing hands-on technical support for hardware, software, mobile devices, printers, and related technology issues.
• Respond to and resolve IT support requests for employees across multiple office locations using remote support tools and the company ticketing system.
• Install, configure, deploy, and maintain desktops, laptops, mobile devices, peripherals, and related technology equipment.
• Provide first-level support for business applications, including Microsoft 365, Sage Timberline, Vista Viewpoint, and other company software systems.
• Assist with user account management, onboarding and offboarding activities, asset inventory tracking, and routine IT administrative tasks.
• Support the Network Administrator and MSP with system upgrades, security initiatives, equipment deployments, office expansions, and other IT projects.
• Adhere to company safety policies and applicable OSHA requirements.
• Perform other duties as assigned.

Qualifications & Skills:

• High school diploma or GED required; associate or bachelor’s degree in IT, Computer Science, or a related field (or equivalent coursework/experience) is a plus.
• 1–2 years of IT support, help desk, or related experience; internships, coursework, or strong personal/home-lab experience will be considered.
• Working knowledge of Windows 10/11, Microsoft Office 365, and common PC hardware and peripherals.
• Familiarity with basic networking concepts (Wi-Fi, TCP/IP, printers, cabling) is a plus.
• Exposure to Active Directory, macOS, or mobile device setup is a plus, but not required — we will train the right candidate.
• CompTIA A+ certification (or willingness to obtain within the first year) is strongly preferred; Network+ or Microsoft certifications are a plus.
• Comfortable providing support both in person and remotely by phone, email, and remote desktop tools.
• Excellent verbal and written communication skills; ability to explain technical concepts clearly to non-technical users.
• Strong customer-service mindset with patience, professionalism, and a genuine desire to help people.
• Ability to prioritize, stay organized, and follow through on multiple requests in a fast-paced environment.
• Eagerness to learn new systems and grow into greater responsibility within the IT team.
• Valid driver’s license and reliable transportation required; occasional travel to other office locations may be needed.
• Ability to lift and move computer equipment (up to approximately 50 lbs.) as needed.

What we off you:

• Medical, dental, and vision insurance
• 401(k) with company match effective day 1
• Employee Stock Ownership Plan (ESOP)
• Paid time off
• Company-paid and voluntary benefits
• Training and career development opportunities

Adena is an Equal Opportunity Employer - race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other characteristics protected by applicable law.

All Adena employees are required to comply with our Drug Free Workplace Policy as a condition of employment. Adena may condition offers of employment upon taking and passing of a post-offer/pre-employment drug screen.