Essential Duties and Responsibilities:

• RPA & Automation Development
• Design, develop, test, and deploy RPA bots and automation workflows to support operational and revenue cycle processes (e.g., insurance verification, order processing, task closure, non-billable order handling).
• Build maintainable, resilient automations that interact with web applications, APIs, and enterprise systems.
• Implement error handling, logging, alerting, and retry mechanisms to ensure automation reliability.
• Systems Integration
• Integrate RPA solutions with internal platforms, third-party vendors, and downstream systems using APIs, services, and automation triggers.
• Collaborate with platform teams using tools such as Power Automate, cloud flows, and bot orchestration frameworks, where applicable.
• Process Optimization
• Partner with business, operations, and clinical-adjacent teams to identify automation opportunities and redesign manual processes for efficiency and scalability.
• Translate business process requirements into technical automation designs.
• Monitoring & Support
• Monitor production automations, investigate failures, and perform root-cause analysis.
• Enhance existing bots to accommodate system changes, rule updates, or new compliance requirements.
• Governance, Security & Compliance
• Ensure automations align with HIPAA, security, and internal governance standards.
• Follow best practices for credential management, access controls, auditability, and change management.

Qualifications:

• Bachelor’s degree in Computer Science, Software Engineering, or equivalent experience.
• 3+ years of experience as a Software Engineer or Automation Engineer.
• Hands-on experience with RPA platforms (e.g., UiPath, Power Automate Desktop, Automation Anywhere, Blue Prism, or similar).
• Strong programming skills in at least one language (C#, Python, JavaScript, or equivalent).
• Experience working with APIs, JSON, REST services, and system integrations.
• Familiarity with version control systems (Git) and deployment pipelines.
• Strong analytical, problem-solving, and debugging skills.

Preferred Knowledge, Skills and Abilities:

• Experience building automations in healthcare, revenue cycle management, or regulated industries.
• Exposure to Microsoft Power Platform, cloud automation, or hybrid RPA/API designs.
• Experience supporting production automations with SLAs and monitoring.
• Understanding of secure credential storage, secrets management, and role-based access.
• Ability to explain technical automation concepts to non-technical stakeholders.

What Success Looks Like in This Role

• Manual, error-prone workflows are reliably automated and scaled.

• Automations reduce cycle time and operational overhead without introducing risk.

• Bots are stable, observable, and auditable in production.

• Business teams trust automation as a core execution layer.

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m. – 5:00 p.m. Please note this job description is not designed to cover and/or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties and responsibilities may change at any time with or without notice.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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