Passionate Human Resources Graduate Student, Retail Manager

Posted on: 2024-01-30

Professional Summary A passionate community member, consumer of knowledge, and human-centric leader with experience in varying levels of customer service and retail management. Driven by a genuine commitment to making a positive impact in both personal and professional spheres, fostering growth, and inspiring others along the way.

Skills Performance Management, Hiring and Onboarding, Operational Excellence, Training and Development, Production Efficiency, Complex Problem-Solving.

Education

• Master of Science, Human Resource Management, Expected in 05/2025 University of Connecticut, Storrs, CT (Online)
• Bachelor of Arts, Psychology, 2023, Honors: Cum Laude (GPA: 3.5) Arizona State University, Tempe, AZ

Work History

Retail Department Manager | Recreational Equipment Inc., Grand Rapids, MI (09/2023 to Current) Integrated as an external leader, managing a department of 10 direct reports; enhanced team cohesion and productivity through effective conflict resolution and performance management. Assumed leadership during a period of unprofitability; conducted assessments and implemented strategies, reversing negative trends. Led community engagement initiatives, managed in-store training programs, and promoted the REI Co-Op Action Fund/Network, strengthening the brand's commitment to our communities and the environment. Oversaw visual merchandising, improving store layout and customer experience.

Training Consultant | Bryant & Stratton College, Remote (05/2023 to 09/2023) Developed and administered pre-training and post-training surveys for the school's Diversity, Sensitivity & Inclusion (DSI) committee of 20 individuals. Researched pertinent information and crafted training sessions on required topics. Maintained weekly communication with clients and fostered a transparent working relationship that encourages meaningful collaboration.

Store Manager | Starbucks, Grand Rapids, MI (04/2019 to 04/2022) Recruited, hired, and onboarded 3-6 new hires per month, reducing my first store's yearly turnover rate from 120%+ down to 62% through intentional investments in store culture. Assisted peers throughout a widespread food service labor shortage by delivering training sessions on staffing and scheduling best practices; working alongside them to build their skills; and assisting in returning stores facing staffing crises to sustainable staffing levels. Leveraged community connections, investing in local community members through corporate resources. Experience managing multiple locations for periods of 30 to 90 days. Hired as a barista in 2015, promoted to shift supervisor in 2017, store manager in 2019, and returned to shift supervisor role in 2022 in pursuit of undergraduate and graduate degrees.