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Passionate Human Resources Graduate Student, Retail Manager Resume


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Professional Summary A passionate community member, consumer of knowledge, and human-centric leader with experience in varying levels of customer service and retail management. Driven by a genuine commitment to making a positive impact in both personal and professional spheres, fostering growth, and inspiring others along the way.

Skills Performance Management, Hiring and Onboarding, Operational Excellence, Training and Development, Production Efficiency, Complex Problem-Solving.


  • Master of Science, Human Resource Management, Expected in / University of Connecticut, Storrs, CT (Online)
  • Bachelor of Arts, Psychology, , Honors: Cum Laude (GPA: .) Arizona State University, Tempe, AZ

Work History

Retail Department Manager | Recreational Equipment Inc., Grand Rapids, MI (/ to Current) Integrated as an external leader, managing a department of direct reports; enhanced team cohesion and productivity through effective conflict resolution and performance management. Assumed leadership during a period of unprofitability; conducted assessments and implemented strategies, reversing negative trends. Led community engagement initiatives, managed in-store training programs, and promoted the REI Co-Op Action Fund/Network, strengthening the brand's commitment to our communities and the environment. Oversaw visual merchandising, improving store layout and customer experience.

Training Consultant | Bryant & Stratton College, Remote (/ to /) Developed and administered pre-training and post-training surveys for the school's Diversity, Sensitivity & Inclusion (DSI) committee of individuals. Researched pertinent information and crafted training sessions on required topics. Maintained weekly communication with clients and fostered a transparent working relationship that encourages meaningful collaboration.

Store Manager | Starbucks, Grand Rapids, MI (/ to /) Recruited, hired, and onboarded - new hires per month, reducing my first store's yearly turnover rate from %+ down to % through intentional investments in store culture. Assisted peers throughout a widespread food service labor shortage by delivering training sessions on staffing and scheduling best practices; working alongside them to build their skills; and assisting in returning stores facing staffing crises to sustainable staffing levels. Leveraged community connections, investing in local community members through corporate resources. Experience managing multiple locations for periods of to days. Hired as a barista in , promoted to shift supervisor in , store manager in , and returned to shift supervisor role in in pursuit of undergraduate and graduate degrees.