Childcare Facility Director looking for a change Resume

Responsible for all daily operations, customer satisfaction, hiring, accounts receivable, filing, compliance, reception, training, payroll. Oversee + employees.

Responsible for curriculum development across multiple rooms, leadership with staff reporting directly to me, customer service to both internal and external customers.

Plan and implement strategies for client satisfaction across multiple domains.

Ability to teach diverse client groupings. Oversaw all aspects of planning, rollout, training, and implementation of a Federally monitored food reimbursement program. 

Virtual trainer to + recruits. Worked on a team that designed and implemented training curriculum and led training courses.  Oversaw team of + remote outbound sales and inbound customer service agents.

Inbound customer service agent for Fortune companies 

Promoted to Supervisor for a team of . Track daily performance, conduct weekly coaching to improve productivity and metrics, monitor and maintain work statistics, Tier customer support.

CDA, STAFF Credential, Fl Director’s VPK Credential Level , VPK Teacher certified, CPR/First Aid, ServPro ServeSafe Manager

• Multitasking - manages multiple projects effectively and meets deadlines.
• Training - trained all new hires in company culture, policies, and compliance.
• Management - clear communication and problem solving ability.
• Detail-Oriented - maintain files for licensing compliance and accreditation standards.
• Phone Skills - for communication with existing and potential clients.
• Time management -   organization, prioritization, goal-setting, planning, and communication.
• Customer Service - ability to handle escalated customers and solve problems.

English

Some Spanish