Childcare Facility Director looking for a change

November 2021 - PRESENT

Responsible for all daily operations, customer satisfaction, hiring, accounts receivable, filing, compliance, reception, training, payroll. Oversee 20+ employees.

August 2020- August 2021

Responsible for curriculum development across multiple rooms, leadership with staff reporting directly to me, customer service to both internal and external customers.

August 2018 - March 2020

Plan and implement strategies for client satisfaction across multiple domains.

September 2013 - August 2018

Ability to teach diverse client groupings. Oversaw all aspects of planning, rollout, training, and implementation of a Federally monitored food reimbursement program. 

2012-2013

Virtual trainer to 400+ recruits. Worked on a team that designed and implemented training curriculum and led training courses.  Oversaw team of 20+ remote outbound sales and inbound customer service agents.

2007-2012

Inbound customer service agent for Fortune 500 companies 

Promoted to Supervisor for a team of 20. Track daily performance, conduct weekly coaching to improve productivity and metrics, monitor and maintain work statistics, Tier 2 customer support.

1999

Expected completion Spring 2023

CDA, STAFF Credential, Fl Director’s VPK Credential Level 1, VPK Teacher certified, CPR/First Aid, ServPro ServeSafe Manager

• Multitasking - manages multiple projects effectively and meets deadlines.
• Training - trained all new hires in company culture, policies, and compliance.
• Management - clear communication and problem solving ability.
• Detail-Oriented - maintain files for licensing compliance and accreditation standards.
• Phone Skills - for communication with existing and potential clients.
• Time management -   organization, prioritization, goal-setting, planning, and communication.
• Customer Service - ability to handle escalated customers and solve problems.

English

Some Spanish