Office/Operations Manager Resume
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Resume:
Seeking an Office Manager role with a company that values integrity and supports growth.
Marketing and Advertising Agency providing services from design to full media plans
both traditional and digital.
Office Manager (/ – /)
Responsibilities included company oversight, profit & loss analysis, budgeting, staffing,
vendor relations, contract negotiations, goal setting.
Leadership: Spearheaded internal communication and managed teams.
- Oversaw and directly managed the administrative personnel, digital team,
and creative production team. - Orchestrated monthly staff meetings for higher level communication which involved
developing the content, coordinating leadership participation, and running the meeting. - Improved company department communication by developing a weekly meeting.
HR: Oversaw and executed staffing needs.
- Made staffing personnel decisions for hiring.
- Handled the recruiting process with other key people which involved job description writing,
job posting on various sites, resume screening, phone and in-person interviews, hiring decisions,
and job offers. - Managed the new hire process which included processing all necessary paperwork,
enrolling in our payroll system, and coordinating training with other key people. - Managed employee benefits such as health insurance, PTO, Simple IRA,
and other unique company benefits. - Processed weekly payroll using Intuit payroll.
Finance: Processed all invoicing, accounts payable, accounts receivables,
collections, account reconciling, financial reporting, and annual filings.
- Revised chart of accounts for better profit analysis on products, services, and clients.
- Monitored invoicing amounts for opportunities to increase based on value vs. time.
- Created and implemented a budget for all spending and shared with key people
throughout the company to manage and track expenses with a clear goal. - Played a key role in a successful acquisition, with positive results for employees
and clients, and a satisfactory payout to the partners.
Operations: Managed all company processes and procedures.
- Implemented and led the company from a paper workflow system to a virtual system for efficiency.
- Implemented brand enhancements in online portals for various client services.
- Made the determination and led a strategic move from a local IT environment
to a virtual terminal allowing for easier access when working remotely and
preparedness for potential natural disasters that would hinder working at the local office. - Improved profit margins by reducing hard costs and adding value to support price increases.
- Worked closely with the Sales Team Leader to create and implement a system
for setting and tracking sales goals.
Project Management: Supported staff internally through systems
for project management.
- Created various Excel spreadsheets for tracking production.
- Implemented project templates for streamlined project management.
- Negotiated vendor agreements and contracts for project related services.
Facilities: Managed all office space needs (furniture, layout, and building repairs)
Executive Assistant / Director of Strategy (/ – /)
- Continued to perform role as Executive Assistant to the President
in addition to role as Director of Strategy. - Provided input on procedure changes and implementation.
- Assisted with developing a whole new department.
- Coordinated department integration by implementing job shadowing across the company.
- Assisted with account management.
- Participated in leadership meetings.
Executive Assistant (/ –/)
- Responsible for supporting the President of the company.
- Effectively developed processes to alleviate the President’s workload in all areas.
- Managed projects from initial contact to completion.
- Took over internal tasks that involved Excel spreadsheets for tracking production,
paper documentation, and related jobs. - Assisted in client projects from production to invoicing.
- Attended client meetings on-site and off-site.
- Coordinated internal communication from the President to the company.
- Maintained various internal databases and client records.
IT Recruiting & Staffing Firm
Administrative Assistant
Supported the owner and recruiters with administrative tasks.
- Processed payroll for staffing agency and employed contractors for our clients.
- Assisted recruiters with resume searching.
- Ordered and maintained office supplies.
Shipping and Logistics company
Administrative Assistant
- Supported the sales force office with various weekly reports in Excel and their proprietary software.
Accounting Firm
Office Admin
Provided direct support to the lead CPA and other accountants within the firm
through various administrative tasks.
- Scheduled client appointments.
- Prepared basic tax forms to help with the client workload.
- Processed payroll for the staff.
- Handled bookkeeping which included accounts payable and accounts receivable.
- Maintained office supplies and inventory.
- Managed office spacing which included a redesign of the break room.
- Supported the lead CPA with his non-profit which was run out of the firm.
- Filled the position of treasurer on the board.
- Coordinated speaking events.
- Maintained inventory and resources specific to the non-profit.
- Scheduled appointments for counseling.
- Marketing
- Advertising
- HVAC
- Finance & Accounting
- HR / Staffing
- Shipping & Logistics
- Restaurant
- Non-Profit
- Legal
- Operations
- Procedure Development
- Leadership
- Team Management
- Communications
- Finance Management
- Project Management
- Account Management
- Microsoft Office Suite
(Word, Excel, PowerPoint,
Outlook, Teams, OneDrive) - QuickBooks Desktop Pro
- Intuit Payroll
- Azure (Virtual Terminal)
- Accelo (Workflow Processing)
- G-Suite – Google Docs
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