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Office/Operations Manager Resume


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Seeking an Office Manager role with a company that values integrity and supports growth.

Career Overview ADSERVICES INC., Hollywood, FL               –

Marketing and Advertising Agency providing services from design to full media plans
both traditional and digital.

Office Manager (/ – /)

Responsibilities included company oversight, profit & loss analysis, budgeting, staffing,
vendor relations, contract negotiations, goal setting.

Leadership: Spearheaded internal communication and managed teams.

  • Oversaw and directly managed the administrative personnel, digital team,
    and creative production team.
  • Orchestrated monthly staff meetings for higher level communication which involved
    developing the content, coordinating leadership participation, and running the meeting.
  • Improved company department communication by developing a weekly meeting.

HR: Oversaw and executed staffing needs.

  • Made staffing personnel decisions for hiring.
  • Handled the recruiting process with other key people which involved job description writing,
    job posting on various sites, resume screening, phone and in-person interviews, hiring decisions,
    and job offers.
  • Managed the new hire process which included processing all necessary paperwork,
    enrolling in our payroll system, and coordinating training with other key people.
  • Managed employee benefits such as health insurance, PTO, Simple IRA,
    and other unique company benefits.
  • Processed weekly payroll using Intuit payroll.

Finance: Processed all invoicing, accounts payable, accounts receivables,
collections, account reconciling, financial reporting, and annual filings.

  • Revised chart of accounts for better profit analysis on products, services, and clients.
  • Monitored invoicing amounts for opportunities to increase based on value vs. time.
  • Created and implemented a budget for all spending and shared with key people
    throughout the company to manage and track expenses with a clear goal.
  • Played a key role in a successful acquisition, with positive results for employees
    and clients, and a satisfactory payout to the partners.

Operations: Managed all company processes and procedures.

  • Implemented and led the company from a paper workflow system to a virtual system for efficiency.
  • Implemented brand enhancements in online portals for various client services.
  • Made the determination and led a strategic move from a local IT environment
    to a virtual terminal allowing for easier access when working remotely and
    preparedness for potential natural disasters that would hinder working at the local office.
  • Improved profit margins by reducing hard costs and adding value to support price increases.
  • Worked closely with the Sales Team Leader to create and implement a system
    for setting and tracking sales goals.

Project Management: Supported staff internally through systems
for project management.

  • Created various Excel spreadsheets for tracking production.
  • Implemented project templates for streamlined project management.
  • Negotiated vendor agreements and contracts for project related services.

Facilities: Managed all office space needs (furniture, layout, and building repairs)


Executive Assistant / Director of Strategy (/ – /)

  • Continued to perform role as Executive Assistant to the President
    in addition to role as Director of Strategy.
  • Provided input on procedure changes and implementation.
  • Assisted with developing a whole new department.
  • Coordinated department integration by implementing job shadowing across the company.
  • Assisted with account management.
  • Participated in leadership meetings.

Executive Assistant (/ –/)

  • Responsible for supporting the President of the company.
  • Effectively developed processes to alleviate the President’s workload in all areas.
  • Managed projects from initial contact to completion.
  • Took over internal tasks that involved Excel spreadsheets for tracking production,
    paper documentation, and related jobs.
  • Assisted in client projects from production to invoicing.
  • Attended client meetings on-site and off-site.
  • Coordinated internal communication from the President to the company.
  • Maintained various internal databases and client records.


METRO GROUP IT, Fort Lauderdale, FL            / – /

IT Recruiting & Staffing Firm

Administrative Assistant

Supported the owner and recruiters with administrative tasks.

  • Processed payroll for staffing agency and employed contractors for our clients.
  • Assisted recruiters with resume searching.
  • Ordered and maintained office supplies.
United Parcel Service (UPS), Davie, FL   / – /

Shipping and Logistics company

Administrative Assistant

  • Supported the sales force office with various weekly reports in Excel and their proprietary software.


SirTax, Hollywood, FL                   / – /

Accounting Firm

Office Admin

Provided direct support to the lead CPA and other accountants within the firm
through various administrative tasks.

  • Scheduled client appointments.
  • Prepared basic tax forms to help with the client workload.
  • Processed payroll for the staff.
  • Handled bookkeeping which included accounts payable and accounts receivable.
  • Maintained office supplies and inventory.
  • Managed office spacing which included a redesign of the break room.
  • Supported the lead CPA with his non-profit which was run out of the firm.
  • Filled the position of treasurer on the board.
  • Coordinated speaking events.
  • Maintained inventory and resources specific to the non-profit.
  • Scheduled appointments for counseling.
Industry Experience
  • Marketing
  • Advertising
  • HVAC
  • Finance & Accounting
  • HR / Staffing
  • Shipping & Logistics
  • Restaurant
  • Non-Profit
  • Legal
  • Operations
  • Procedure Development
  • Leadership
  • Team Management
  • Communications
  • Finance Management
  • Project Management
  • Account Management
  • Microsoft Office Suite
    (Word, Excel, PowerPoint,
    Outlook, Teams, OneDrive)
  • QuickBooks Desktop Pro
  • Intuit Payroll
  • Azure (Virtual Terminal)
  • Accelo (Workflow Processing)
  • G-Suite – Google Docs