HR Associate

Posted on: 2020-05-15

HUMAN RESOURCES ASSOCIATE

Problem-solver and innovative self-starter, with excellent analytical, organizational and interpersonal communication skills.  Expertise in HR Operations, Employee Relations and Workers Compensation.  Proven experience handling sensitive data and situations with integrity and respect, while cultivating and nurturing relationships with colleagues and clients. Highly skilled in managing complex projects while working under tight deadlines.  Passion for serving people while implementing training and development opportunities.

Signature Qualifications

PROFESSIONAL HISTORY

Service King                                                                                                                 July 2019 – April 2020

                                                                                                                             ***laid off due to COVID-19

EMPLOYEE SAFETY COORDINATOR (December 2019 – April 2020)   

Partners with Safety Director to ensure compliance with safety, environmental, and workers compensation procedures; plans and implements safety procedures in compliance with OSHA and EPA.

• Claims Management: Oversees workers compensation claims by collaborating with the insurance carriers to monitor claims and assist injured work in returning to the job.   
• Return to Work Program: Delivers the Workers Compensation Program for 6500 employees to include the Return to Work Program. 
• Training & Development: Plans and orchestrates training for employees in work site safety practices; coordinates with Safety Director and Safety Managers to ensure training is within compliance and company standards.

TALENT OPERATIONS COORDINATOR (July 2019 – December 2019)

Drove the daily Human Resources Operations and Payroll support to all teammates including managing the HR Operations mailbox and ticketing system; delivered excellent service to active and former teammates and external sources.

• HR Operations: Spearheaded the support for overall HR administrative functions for all field employees; managed the Human Resources email inbox to ensure prompt and efficient communication with all staff, identifying and escalating sensitive or urgent issues as appropriate. 
• Payroll: Monitored and evaluated weekly payroll reports, process garnishments, maintained multiple worksite reporting processes.
• Collaboration: Partnered with colleagues across departments to meet functional area objectives; identified, reviewed, researched and resolved relevant issues and determined when to escalate.
• Training & Development: Delivered training to colleagues by providing them with internal job aids and user guides; served as an internal HR resource to support the overall team’s training needs.

Collin Central Appraisal District                                                                         April 2017 – September 2018

PROPERTY SUPPORT ASSOCIATE

Provided support to the Mapping Department to assist taxpayers, taxing entities, the public, and district staff on all issues pertaining to the department.

• Communication: Served as liaison to taxpayers to communicate policies or regulations; responsible for taking minutes during hearings and ensuring documentation was accurate.
• Conflict Management: Assisted in managing complex issues and any conflict or confrontation with taxpayers, taxing entities, and the public.
• Research: Analyzed and provided solutions for the department’s challenges and took corrective actions within the guidelines of the department.

McKinney Independent School District                                                                   August 2016 – April 2017

LIBRARY AIDE

Assisted the Media Specialist at Faubion Middle School, partnering with students and teachers to provide technology support; guided students and faculty in utilizing the computer card catalog and CD-ROM programs; assisted with material handling and general media center tasks.

Family Home Care                                                                                                         July 2006 – July 2016

CAREGIVER

Home, family and medical care manager for two children, one with special needs; coordinated complicated care for autistic child who could not walk or speak; conducted intensive evaluations and appointments with doctors and therapists.  Tirelessly negotiated care management between doctors and insurance companies; pursued and received a grant for therapy at no-cost (valued at $50,000).

Zale Corporation                                                                                                 December 2004 – June 2006

SENIOR ADMINISTRATIVE ASSISTANT

Provided administrative support to the Directors of Marketing for three Zale Corporation companies:  Gordon’s, Zale’s Outlet, and Piercing Pagoda. Organized travel, meeting and appointment arrangements for executives.

OTHER EXPERIENCE

• Served as the SHRM Virtual Student Chapter’s President – 2019
• Help Desk Support – Collin County – 2002 – 2004
• Department Assistant – Brookhaven College – 2002
• Receptionist – Merrill Lynch – 2001
• Tech Support Analyst – Louisiana Department of Public Safety – 1997 - 2001

EDUCATION

Bachelor of Science, Business – Human Resources Management – Western Governors University