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IT Support Specialist / Project Coordinator Resume


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Career Summary:

IT Projects Coordinator with ten years plus professional and mixed integration experienced with detail-oriented, excellent communication, management, and organizational abilities to improve service delivery and effectiveness in overall business results. Result guided, use hands-on expertise to help in the preparation, analysis, and implementation of allocated tasks, and ensure project delivery within defined limitations. Moreover, coordinated IT activities covering the entire life cycle of multiple IT and company initiatives. Successfully tracking of project management support in all aspects that including scheduling, cost tracking, meeting facilitation, meeting minutes management, meeting results management, project paper management, and storage in the document repository.



  • Expertise in the company requires identification and analysis and in the development of a project scheme that transforms the demands into assignments.
  • Serving as a connection between the corporate partners and team members.
  • Excellent leadership abilities in the moment and organization.
  • Results-oriented professional with analytical, decision making, problem-solving, conflict management, and change management skills.
  • Successfully managed projects with on-site and offshore teams.
  • Excellent communication and teaching abilities in oral and verbal terms.
  • Excellent to facilitate sessions through the Agenda discussion.


Core Competencies

In Project Management:          Project Management, Risk Management, Planning and Decision making along with Technological Research & Analysis Skills, Cross-Cultural Communications, Change Management, and Project Monitoring. Incident management, Client and Partner Communications, Order Management System, System Support, and Optimization.


In Technology:                              Computer Hardware and programming, supervise organizing framework with Switches and Routers, Implementations of Windows Servers and Windows , and accreditation in Electronics Computer Technician, Help Desk, IT Support, Desktop Support, IT Operations & Helpdesk, Cisco Meraki, Slack, Presidio and HPSM


In Monitoring & Evaluation:   Data Analyst (Data Cleaning, Analysis and report presentation), Effective, accurate reporting for decision making and project implementation, Participatory approaches, Policies, Project cycle, and results chain, Interpret results framework and Reporting


Technical skill Set (Applied different project)

Project Management /EPM tools

MS Project , Agile, JIRA (SCRUM, Kanban and Confluence), SharePoint

Productivity Tools

MS Office suite (Word, Excel, PowerPoint, Access), MS Visio, Office , G-Suite Application Tools

Analysis Tool


Support Coordination Tools

Cisco Meraki, Presidio and HPSM, Knowledge of PReP and Mercury process

Database and Scripting

MS Access, Oracle, PLSQL



M.Sc., Project Management, American Academy of Project Management.

Suite , -F East Cheyenne Mountain Blvd., Colorado Springs, CO , Colorado USA


B.Sc., and A.Sc., in Computer Science, Cyprus College. Diogenes Street. Engomi, P.O.Box . , Nicosia, Cyprus.


PMIS, Project Management for Information System, National University of Singapore (NUS) – Certificate Course


Diploma in Computer Electronics from RETS, Danforth Avenue, Toronto, Ontario, CANADA


Professional Certifications

CIPM, Certified International Project Manager.

Course certified in ITIL V, Oracle i, Database Administration, CISA and CCNA


PROFESSIONAL Employment and Selected Responsibilities


Project Coordinator IT                                  ICMA-RC, N. Capitol St. NE, Washington, DC -                                     April – May


Headed the team with roles facilitates and oversees the overall end-to-end migration process for up-gradation to Windows and Office . Assured of all meetings, migration-related change management are planned and forwarded to the team and subsequently updated in the sheet.          

  • Maintained the Access DB – updates migration status, date, asset #’s and delivered the status for migrations in progress
  • Facilitated password sharing (sign-off, tracking), get/verify passwords (while tech is doing the USMT grab).
  • Worked successfully with Order management and ensure Quality Check including kits
  • Verified assets (iPhone, kits, labels), generally kept track of everything and supported IT Operations & Helpdesk
  • Scheduled for Quick Help email on migration morning and retrieved and tracked returned equipment
  • Coordinated access to returned equipment and special considerations (i.e., all Sales users need Sales Force Lightning Sync & Outlook plugin).
  • Expedited VIP process (usually for the people with calendar delegates), potentially to migrate VIP and Executive Asst at the same time
  • Forwarded links to the training site in SharePoint (post-migration)

Project Coordinator IT                                  Capital One Bank, Tysons Blvd, McLean, VA , USA                                  April – December

Coordinated with the Incident Management team of the Capital One Bank. Different activities include Capacity Analysis of the group, Recording activities, and analysis of JIRA data, Branches follow up, handling the high severity events with the team, event management (technical) and reporting.

  • Prepared Risk report, implementation plan, facilitated Order management for systems and attended budget meetings and presentations.
  • Worked with Technical event management using the supportive tools and systems (Cisco Meraki, Slack, Presidio and HPSM)
  • Performed Branch reconciliation regarding technical issues (Event and high severity issue –such Technical failure of System, Weather event, Power Outage, Wi-Fi, Primary and Secondary network Backbone). Achieved successful IT Operations & Helpdesk
  • Completed Core financial regulatory courses from CapitalOne Online University
  • Led the team with Capacity Model by analyzing, preparing JIRA, Kanban report to evaluate team capacity level. Prepared report with

confluence and G-Suite application.

  • Communicated successfully change management coordination and dispatch report
  • Performed technical reconciliation with branches for different release support and validation.


Project Coordinator IT / PC Specialist                        Prospect College, I St NW #, Washington DC                     August – March

The project upgraded its facilities to existing two campuses and opening new branches. This project extended students’ facilities includes entire WiFi technologies accessible on the schools, faculty, and staff the ability to be productive

  • Implemented and Coordinated internal resources and third parties/vendors for the flawless execution of projects. Ensure that all projects are delivered on-time and within scope. Prioritize change management, implement, and update accordingly.
  • Track and evaluate the efficiency, expenditure, and acquisition of projects and report on feasible deficits and hazards.
  • I Prepared for the budget statement and submission of all ongoing project operations to the executive and governance stage.
  • Implemented flawless window migration (Windows to ) and supported IT Operations & Helpdesk
  • Accumulated management requirements and transform it into projects pipeline
  • Acted with resource management on resource planning, availability, and allocation according to projects pipeline
  • Based on the provided scope and requirements translate them into tasks, schedule and assign tasks
  • Work with team on project work to keep the project going according to plan


Project Coordinator                   TCT International Inc., Princeton Hightstown Road, Building , Suite , NJ         May – August

Coordinated and managed multiple small to medium-sized web-based software development projects to successful implementation. Inline work with Project Manager and consultant to complete the designated task. Direct Services Inc. is one of the leading temperature-controlled logistics companies transporting pharmaceutical company shipments, which includes temperature-controlled medicines.


  • I have assisted in created and managed project plans to manage end to end development of the logistics system. Those include routing logic, manifest creation, and visible printing.
  • Conducted an essential role in helping created and followed project management plan which involves all system enhancements operational maintenance activities in the DSI MIG system.
  • Worked with business users to gather requirements by conducting one on one interviews and group discussions, converted the requirements into functional and technical specifications.
  • Directed status meetings to address project progress and risks, budget issues and prepared dashboard and presentations to report to the executive management and ability to create, manage and generate spreadsheets and databases
  • Organizing, attending, and participating in stakeholder meetings and Documenting and following up on necessary actions and decisions from meetings. Actively used G-Suite application for all analysis and reporting purposes
  • Create a project management calendar for fulfilling each goal and objective.
  • Facilitate meetings where appropriate and distribute minutes to all project team members.


Project Manager                                              National Credit and Commerce Bank Ltd., Bangladesh                                                January - July


National Credit and Commerce Bank Ltd. (NCCBL) Who first time in Bangladesh who implemented the Technology-Based Remittance Project in association with DFID, UK. The scope of FRPP (Foreign Remittance payment Project) is to introduce Remittance Card (Card facility like Credit Card with limited facility) to the remitter family for perfect utilization of their hard-earned cash. Managing the Project, inception to Rollover period.

  • Identified, tracked, managed and resolved project issues and updated dashboard for project status and flawless implementation
  • Proactively disseminating project information to all stakeholders and Identifying, managing and mitigating resource risk at the project
  • Ensure that the solution offers acceptable quality
  • Created and followed the project management plan, which involves all system enhancements operational maintenance activities in the FRPP.
  • Worked with business users to gather requirements by conducting one on one interviews and group discussions, converted the requirements into functional and technical specifications.
  • Administered status meetings to address project progress and risks and prepared dashboard and presentations to report to the executive management.
  • Managed the system integration testing and user acceptance testing and oversaw the release of the system in the production environment.
  • Interface with different internal business analysts, developers and external system management rd party vendors for the successful rollout of the delivery and managed Production Support Activities, maintenance/enhancement requirements


MIS Coordinator, Software programmer,                                    Within different organizations                                     November         December

Assistant Data Analyst, Junior System, Administrator, Data Operator, and the other related positions (Details are available upon request).