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CSR Resume


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Resume:


Sylvia Butler

Bennett Creek drive apt

Jacksonville, Fl

Phone number:

(phone hidden) Mobile

Sylviachristinebutler @gmail.com

CAREER OBJECTIVE

“Organized, enthusiastic quick study with great ability to multitask and problem-solve seeks an

opportunity in customer service.”

PROFESSIONAL SKILLS

  • EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to understand

customer needs and provide exceptional results. Track record of successfully dealing with

difficult personalities to resolve dissatisfaction.

  • HIGHLY RESPONSIBLE AND ETHICAL: Experienced in handling both Personal and

Financial Information by HIPPA guidelines and maintaining records of transactions.

  • ADAPTABLE TO NEW TECHNOLOGY: Proficient in Microsoft Office, including

Word, Excel, and PowerPoint, and able to operate all major office equipment.

  • INDEPENDENT AND TEAM PLAYER: Enjoy collaborating with colleagues, clients,

and customers, as well as completing tasks independently. Eager to motivate and inspire

others to deliver their best.

  • ORGANIZED AND MOTIVATED: Skilled in maintaining order amidst chaos and

ever-changing challenges. Able to seamlessly multi-task long and short-term priorities to

generate desired results.

PROFESSIONAL EXPERIENCE:

Comcast

April - Present

Customer service Associate

I provide callers with courteous and efficient service .

  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

  • Referred unresolved customer grievances to designated departments for further

investigation.

  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.

Ranstad staffing (Bank of America)

May - Aug

Call Center Service Associate II

I'm

Ever Home Mortgage August -July

Call Center Service Associate II

I provide callers with courteous and efficient service . I resolve problems with payments,

escrows, and other mortgage related inquiries.

  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

  • Referred unresolved customer grievances to designated departments for further

investigation.

  • Managed high call volume with tact and professionalism.
  • Acted professionally and patiently when addressing negative customer feedback.
  • Improved call center functionality and service capacity by resolving customer complaints

efficiently and quickly.

  • Met or exceeded service and quality standards every review period.

Blue Cross Blue Shield of Florida July -December

Claims Service Associate III

I was a member of team that was responsible for the processing and adjustment of

claims for multiple employer and individual health insurance plans

  • Gathered and verified all required customer information for tracking purposes.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and

challenging call center environment.

  • Identified chronic customer issues by creating and maintaining customer complaint log.
  • Met or exceeded service and quality standards every review period.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Responsible for the processing and adjustment of claims for multiple employer and

individual health insurance plans.

  • My expertise was in training and developing new and existing employees on difficult

claims in order to avoid penalties to the organization.

EDUCATION

  • Strayer University BA Program

o Major: Criminal Justice Minor: Business

  • FCCJ

o Some College coursework completed

CERTIFICATIONS

Six Sigma yellow Belt

Hippa Compliance certification

Banking rules and regulation training certifications