CSR Resume
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Resume:
Sylvia Butler
Bennett Creek drive apt
Jacksonville, Fl
Phone number:
Mobile
Sylviachristinebutler @gmail.com
CAREER OBJECTIVE
“Organized, enthusiastic quick study with great ability to multitask and problem-solve seeks an
opportunity in customer service.”
PROFESSIONAL SKILLS
- EXCEPTIONAL CUSTOMER SERVICE: Strong communication skills to understand
customer needs and provide exceptional results. Track record of successfully dealing with
difficult personalities to resolve dissatisfaction.
- HIGHLY RESPONSIBLE AND ETHICAL: Experienced in handling both Personal and
Financial Information by HIPPA guidelines and maintaining records of transactions.
- ADAPTABLE TO NEW TECHNOLOGY: Proficient in Microsoft Office, including
Word, Excel, and PowerPoint, and able to operate all major office equipment.
- INDEPENDENT AND TEAM PLAYER: Enjoy collaborating with colleagues, clients,
and customers, as well as completing tasks independently. Eager to motivate and inspire
others to deliver their best.
- ORGANIZED AND MOTIVATED: Skilled in maintaining order amidst chaos and
ever-changing challenges. Able to seamlessly multi-task long and short-term priorities to
generate desired results.
PROFESSIONAL EXPERIENCE:
Comcast
April - Present
Customer service Associate
I provide callers with courteous and efficient service .
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
- Referred unresolved customer grievances to designated departments for further
investigation.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
Ranstad staffing (Bank of America)
May - Aug
Call Center Service Associate II
I'm
Ever Home Mortgage August -July
Call Center Service Associate II
I provide callers with courteous and efficient service . I resolve problems with payments,
escrows, and other mortgage related inquiries.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
- Referred unresolved customer grievances to designated departments for further
investigation.
- Managed high call volume with tact and professionalism.
- Acted professionally and patiently when addressing negative customer feedback.
- Improved call center functionality and service capacity by resolving customer complaints
efficiently and quickly.
- Met or exceeded service and quality standards every review period.
Blue Cross Blue Shield of Florida July -December
Claims Service Associate III
I was a member of team that was responsible for the processing and adjustment of
claims for multiple employer and individual health insurance plans
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and
challenging call center environment.
- Identified chronic customer issues by creating and maintaining customer complaint log.
- Met or exceeded service and quality standards every review period.
- Effectively managed a high-volume of inbound and outbound customer calls.
- Responsible for the processing and adjustment of claims for multiple employer and
individual health insurance plans.
- My expertise was in training and developing new and existing employees on difficult
claims in order to avoid penalties to the organization.
EDUCATION
- Strayer University BA Program
o Major: Criminal Justice Minor: Business
- FCCJ
o Some College coursework completed
CERTIFICATIONS
Six Sigma yellow Belt
Hippa Compliance certification
Banking rules and regulation training certifications
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