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Senior Technology Project/Program Manager Resume


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Resume:


Jeannine Rutledge

(phone hidden) - (email hidden)  LinkedIn: jeannine-rutledge - Skype: jeannine.rutledge

 

PROFESSIONAL OBJECTIVES

My professional career objective is to expand my seven years of experience in Project Management and consulting. I am seeking a full-time career that offers challenge, diversity, and flexibility with an opportunity to lead, mentor and grow with a team of professionals.

 

CAREER SUMMARY AND ACHIEVEMENTS

As a motivated, strategic?thinking professional; with experience in information technology and professional services specializing in the financial banking sector, legal industry, public and government entities, distributions supply chain, health care management, and consulting services. Highly skilled at relationship?building with clients and across organizations and teams; exceptional writing, presenting, and interpersonal communication skills. Able to design and implement strategic plans and develop high performing teams. Adept at assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Management and mentoring skills to support the team, hiring aptitude for assessing the needed skills and qualifications for evaluating candidates. Experience providing internal employee development, team effectiveness and leadership development consulting to all levels of an organization. Well-versed in all phases of project management; from inception to closure, through the warranty period. Trained and skilled in tracking details, communicating deadlines, and following up with internal and external partners to ensure on time completion within budget. Ability and interest in learning and incorporating new technology. 

 

CERTIFICATIONS / TRAINING     

Creative Writing Certification – Experting                                                                                                                    

Project Management Certification – ExpertRating                                                                                                      

Six Sigma Green Belt Certification – ExpertRating                                                                                                   

Microsoft SharePoint Server – Administration                                                                                                            

 

SOFTWARE APPLICATIONS AND TOOLS

  • Microsoft Office , , (Word, Excel, PowerPoint, Visio, Access, InfoPath, Outlook, MS Project, Lync),SharePoint , , (with designer)
  • Cloud: AZURE, Websphere, SharePoint, PowerBI, AWS - web and cloud implementations
  • Databases: Oracle, Basic SAP, SAP HCM (Human Capital Management Module), JDE, Lawson, OLAP (Databases), Lotus Notes as a database
  • Management Systems (LMS) such as Global Knowledge and Knowledge Pathways
  • Reporting: Crystal Reports, Business Analytics
  • Governmental/Public Housing Related: Yardi, MRI (property management)
  • Banking Related: Fiserv (Navigator, Premier Collections, Premier, Cognos Business Analytics, Director, Expedite)
  • Management Systems (LMS):Global Knowledge, Oracle Tutor and Knowledge Pathways
  • SAAS, CRM (Aptify, PeopleSoft, Oracle Modules), LBI (Lawson), BI Solutions

 

SOFT SKILLS

  • Program Management: or more related projects
  • Client engagement/relationship building
  • Resource Management/Direct reports
  • Mentoring
  • Solutions Development
  • Client Strategy
  • Process Engineering
  • SOW creation
  • Status reporting
  • Meeting management
  • Budget management
  • Global Resource Management/Team coordination
  • Global Project Management

 

EXPERIENCE

Martin Brower, Rosemont, IL                                                                                                    / – /

Project Manager/Customer Success (Technical Services)

A logistics and supply chain company specializing in distribution and supply management for domestic and global customers such as McDonald’s, Coca Cola, and Chick fil A to name a few.

  • Program Management:
    • Management of professional and technical services tracking issues, risks and escalation, for development, enhancements and customer engagement within the client program
    • Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, vendor management
    • Budget and cost analysis
    • Management of facility/distribution center setup
    • Telephone line setup: (T)#, voicemail configuration and automated prompts, customer services setup, Warehouse setup: racking, storage, delivery schedule, plate storage, scanning (RF) setup), Dock Staging plan, WMS Configuration (data connection from client and third party to core order system)
    • Technology Setup: Hardware/Software setup (bricks), Sentech monitoring installed
    • Planned and managed all facility builds and go live operations
  • Technology:
    • Implementation of business integration retail clients, Cloud, finance and ERP projects
    • Infrastructure: Server upgrades, server move and retirement, data center split, cloud backup intergration 
      • Network rebuild/Implementation: CISCO Mobility Solutions
      • Requirements for:
        • Connectivity and configuration
        • Protection and optimization
        • Security and remote access
        • Broadband/bandwidth
        • Load balance
        • Server Farm Model
      • Upgrade of JDE , integration interface projects (EDI and JSON formats for data exchange)
      • Upgrade from Oracle to Oracle platform
      • Oracle E-Business Cloud Solution/AZURE Data Migration/implementation (SCM, Financials)
      • Amazon Web Services (AWS) for client data management solutions:
        • Setup resources, VPC security groups, creating managing IAM rules
        • Use of Management Console for: Management tools, Storage tools and AWS Snowball file transfer and file share, cloud monitoring
      • Websphere Application Server (Java app manager)
      • SharePoint
      • PowerBI Design
      • Dynamics Cloud
      • Use of SharePoint, Confluence, JIRA, MS Office, MS Project, and various other project management tools


 

Aptify, Remote/Global-Telecommute                                                                                        / – /

Senior Program Manager/Customer Success (Client Professional Services)

Healthcare Clients Managed: American Dental Association, American College of Surgeons, Pennsylvania Bar Association, and American Health Information Management Association.

  • Program Management:
    • Types of Projects: Mobile app development (responsive/adaptive viewing on screens (desktop, Tablet, Mobile), CRM application implementation and development/software
    • Management of high-profile Enterprise client projects throughout Chicago
    • Creation of Program Roadmap based on client input and technology enhancement requests
    • Manager of Consulting practice within PMO, customer success and client engagement management and solution design, tracking issues, risks and escalation, for development,
    • Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, Budget and cost analysis
    • Product Lifecycle Management (PLM) of Aptify products
    • Manager of Business Analyst resources for Chicago office
  • Technology:
    • Mobile application development: iOS/Android app for ADA member services
    • Use of Google Docs/Excel sheets for project tracking and escalation
    • Development of project plans and schedules
    • Resource allocation across projects
    • Client financial/budget management
    • Client status reporting (issues and risks)
    • Contributing approver for JIRA Administration
    • Contributing approver for Clarizen implementation

Dentons Law Firm, Chicago, IL                                                                                                 / - /

Consulting Program Manager (Contract)

  • Program Management:
    • Management of IT resources: Application Development Team, Telecom, Development and Security
    • Management of professional and technical services tracking issues, risks and escalation, for development, enhancements and customer engagement within the client program
    • Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, vendor management
    • Budget and cost analysis
    • C-Level status reporting and meeting coordination
  • Technology:
    • Oracle Talent Management – upgrade (HRMS, Finances, CRM, Procurement)
    • Infrastructure: Server retirement, data center move, server upgrades (application upgrades as required for servers)
    • SharePoint
    • PowerBI Design
    • Dynamics Cloud
    • Use of SharePoint, Confluence, JIRA, MS Office, MS Project, and various other project management tools


 

Accretive Health, Chicago, IL                                                                                                    / – /

Senior Program Manager/IT Applications Manager

Managing health care services, resources and plans across hospitals, clinics and facilities.

  • Program Management:
    • Management of IT resources: Application Development Team, Telecom, Development and Security
    • Management of professional and technical services tracking issues, risks and escalation, for development, enhancements and customer engagement within the client program
    • Development of project RFP, scope, SOP, and SLA documents, project estimates, demand management, and client communication tools, vendor management
    • Budget and cost analysis
    • SharePoint Designer for New PMO Site
    • C-Level status reporting and meeting coordination
  • Technology:
    • Types of Projects: Mobile app development (responsive/adaptive viewing on screens (desktop, Tablet, Mobile), Database implementation and development/software with Tableu reporting and Hadoop platforms
    • Release Process Manager for: System updates for-Front/Backend (Payer, Registration, Self-Pay, Denials
    • Architecture Project Manager for Enterprise Implementation initiatives: Tableau, Hadoop, HBase, Data Services
    • Infrastructure Project Manager for Enterprise Implementation initiatives: Lync , DNN Upgrade, SoftwareAG implementation, server builds
    • Training of data entry for database tracking Medicaid/Medicare and medical billing information
    • Development and management of databased used to manage and collect Medicaid/Medicare data
    • Lync system administrator/support
    • Trouble shooting and testing of custom SharePoint design
    • Collaboration with Solutions Architects to develop and design custom SharePoint solutions
    • SharePoint
    • PowerBI Design
    • Dynamics Cloud
    • Microsoft TFS
    • Use of SharePoint, Confluence, JIRA, MS Office, MS Project, and various other project management tools

NORC of the UofC, Chicago, IL                                                                                                  / – /

Senior SharePoint Manager (Contract)

  • Management of technical resources
  • Development of Scope, SOW and Project Plan documents to name a few
  • Implementation of Agile Scrum methods for deliverables
  • Collaboration with the business to gather requirements for users stories
  • Use of JIRA for Sprint and issue tracking
  • Trouble shooting and testing of custom SharePoint design
  • Collaboration with Solutions Architects to develop and design custom SharePoint solutions
  • Development of Executive Status reports
  • Tracking of project budget
  • Development and management of roadmap and timelines.
  • Other miscellaneous manage duties such as ordering equipment for resources, issues negotiation

A.J. Gallagher, Itasca, IL                                                                                                            / - /

Identity Program Manager/Business Lead (Contract)

  • Review and analysis of security profile documents
  • Analysis and management implementation of Identity Management system
  • Verification of security profiles and alignment with SOX’s reporting
  • Establishment and setup of user access and profiles for new system
  • Creation of wireframes for business approval and application build
  • Management of off shore development team: daily tasks, issues, time management
  • Oracle talent management – resource management
  • Use of JIRA and MS Project
  • Weekly management meetings and status reports
  • Support to Solutions Architect
  • Various project duties as assigned

 

NTT DATA, Remote/Global Telecommute                                                                                 / - /

Director, Program Management/Customer Success (Contract)

  • Cloud Migration (SharePoint, Windows Applications, Hyperion, PV, VV)
  • Support services outsourced offshore
  • Transition to managed services
  • Business Process Management
  • KPI management
  • Resource engagement
  • Risk/Issue/Change Management
  • Contract negotiation
  • Use of SharePoint and PlanView to manage the project plan and resources
  • Collaboration environment/Google Docs
  • Use of JIRA to track tasks and product backlog for Agile reporting (i.e. burn down chart)
  • Management of projects simultaneously. (PP, Content Services, Device Services- Web-based applications) (platforms: Ruby and .net)
  • Types of Projects: Mobile app development (responsive/adaptive viewing on screens (desktop, Tablet, Mobile), Database implementation and development/software ERP system/Oracle and Cloud base-Azure
  • Managed budget for each over $.M
  • Management of resources and cross departmental tasks
  • Management of developers, solution design architects and QA resources
  • Management of remote and offshore teams and testers
  • Change Manager for all releases end to end - Coordination of dates and times, review of changes with change committee, technical on call deployments, evaluation of change impact on environment, release window impacts, attending release board for approval
  • Creation and documentation of all Phases including the CAR and ROM (Rough Order of Magnitude).
  • Agile Scrum Methodology used

 

IBM Corp, Remote/Global Telecommute                                                                                      / - /

Program Manager

  • Oversight of projects simultaneously (FileNet deployment, Windows server Migration, Server moves)
  • Infrastructure: Data center move (AT&T telephone T line moves)
  • Management of more than resources across projects on and offshore
  • Change Manager for all releases - Coordination of dates and times, technical on call deployments, evaluation of change impact on environment, release window impacts
  • Creating and management of project plans and schedules
  • Tracking of budget and resource billing
  • Use of PMO tool to track RFS and project status updates
  • Various other duties as they arise

 

Independent Consultant (various companies) Remote/Global Telecommute

Solutions Program Director (Remote) (Contracts)

Clients:

McDonald's Corp

Walgreens

Northern Trust Bank

  • Management of Digital Media Projects Backend and client facing
  • Types of Projects: Mobile app development (responsive/adaptive viewing on screens (desktop, Tablet, Mobile), Database implementation and development/software, Enterprise Software (Lawson, Oracle, Yardi), Dashboards: Tableau, Cognos, Lawson Business Intelligence, Infrastructure: Telecom/CISCO Installations, Data Center Moves, Server upgrades and retirement
  • Hands-on Professional Services/Enterprise Product Implementation
  • Management of Testing environment builds: supporting Network, development and Infrastructure teams (design efforts, build time lines, firewall and load balance issues, map and documentation), FMEA, process capability,
  • Redesign and development of SharePoint sites to support PMO
  • Oracle suite upgrade and utilization: Oracle financials, talent management, database
  • Development of project standards and best practices
  • Training staff on SharePoint functions to support PMO
  • Maintaining project timelines and scope
  • Proactively identifying risks and recommending mitigation strategies
  • Review of project tasks and milestones
  • Project estimating, scoping, pricing and phasing
  • Responsible for annual budget process, financial analysis, portfolio forecasting, and profitability
  • Various project related duties
  • Development of enterprise wide training solutions and material
  • Use of FileNet and SharePoint for content storage and management
  • End to end Change Management
  • Management of resources and cross departmental tasks
  • Management of remote and offshore teams and testers
  • Creation and documentation of all Phases including the CAR and ROM (Rough Order of Magnitude)
  • Agile Scrum Methodology used
  • Developed and managed the project plan
  • Identification of Risks, Mitigation and contingency planning
  • Management of scope and change requests to existing project work

 

EDUCATION

Metropolitan Business College                                                                                                               
BA Business Administration - Minor: Microcomputer Accounting

 

Southern New Hampshire University Online

Degree in Organizational Psychology
Expected completion date: December