Director of Operations

Posted on: 2018-07-23

  Professional Experience

Education Pioneers (Oakland, CA)

Director, Operations                                                                                                       07/2016 - present

• Strategy, Leadership & Project Management
• Co-lead of the Operational Leadership Team, charged with leading EP to operational and execution excellence in pursuit of EP’s organization goals
• Steering Committee member responsible for project management of a strategy refresh
• Project management for several org-wide initiatives: content management centralization, setting annual outcomes & measures, fundraising business process improvements, PEO implementation
• Technology & Systems
• Spearhead development of a new technology vision and strategy for Education Pioneers
• Lead digital roadmap planning that will guide the organization’s user experience, tech culture and leadership, and infrastructure steps
• Direct supervision of combined technology teams, plus stakeholder engagement of EP leadership team, external advisors, and vendors

 

Director, Collaborative Systems                                                                                    11/2014 – 07/2016

• Strategy, Planning & Management
• Ensure the long-term success and sustainability of a Knowledge Networking System (KNS) platform, including developing and overseeing the overall strategy and direction and the technological solutions
• Revived a failing relaunch of the site onto a new platform, including replacing the developer firm and meeting a launch goal after several unsuccessful attempts by prior teams
• Develop and oversee overall adoption strategy for the platform
• Manage a ~$400K budget for the Exchange; consistently at or under budget
• Manage a grant, including quarterly financial reporting and facilitating regular check-ins with funders
• Communications and User Support
• Plan and execute overall communication strategy in accordance with overarching adoption strategy
• Support internal teams in planning and executing their individual adoption plans
• Ensure that users receive support within our service window and that user issues are resolved

 

 

California Charter Schools Association (San Francisco, CA)

Membership Director                                                                                                    04/2008 – 11/2014

• Operations
• Support economic viability through development of high-performance business systems
• Supervise day-to-day operations of all membership and auxiliary programs
• Manage vendor relationships and contracts
• Project Management
• Design, execute analyze cross-team management of Association's member satisfaction surveys
• Manage production of member publications about procurement and financial management
• Lead largest state charter data collection effort nationwide
• Information Management
• Support staff and client access to technology infrastructure (web site, databases)
• Maintain member intelligence and operational components of campaigns, surveys and database
• Provide regular, accurate, and timely information to the Chief of Staff, Member Council, staff, membership and funders on the vigor of membership operations and revenue
• Staffing & Human Resources
• Oversee a team of Membership Manager, temporary employees and consultants
• Led re-launch of Human Resources systems and established staff feedback mechanisms
• Spearheaded staff HR working group and led development of group’s scope of responsibility
• Financial Management
• Devise, oversee and analyze organization's membership and auxiliary programs with annual revenue of nearly $1.8M, including revenue and expense projections, quarterly adjustments
• Produce an average three-year growth of 13%, with only 2% overhead
• Support year-end audit, supporting Finance Team to ensure an accurate and timely close
• Consistently lauded as organization’s most financially responsible director

 

Young Nonprofit Professionals Network (YNPN) – Bay Area (San Francisco, CA)

Board Member                                                                                                               01/2008 – 08/2011

• Executive Leadership
• Steer a volunteer-only organization of 70+ individuals, two years as Board Chair
• Talent management of 17-person advisory board and 9-person Board of Directors
• Led reorganization of chapter to improve operations, talent retention, and governance
• Governance
• Oversaw strategic planning and vision / values creation
• Developed fiscal strategy to ensure long-term sustainability of chapter
• Ambassador of organization with sponsor, partner and peer organizations
• Programs and Day-to-Day Operations

 

 

Greenbelt Alliance (San Francisco, CA)

Membership Associate                                                                                                   05/2006 - 03/2008

• Membership Operations
• Managed administrative and operational aspects of individual and corporate memberships
• Engaged in and supervised database maintenance
• Supervised a team of three staff, plus dozens of consultants, interns, and volunteers
• Programs and Event Management

 

 

Education

American Project Management (San Diego, CA)

Project Management Masters Certification                                                                             06/2012

 

University Of Southern California (Los Angeles, CA)

Master of Public Administration                                                                                             05/2006

• Nonprofit Leadership and Management, Policy and Program Evaluation, Human Behavior in Organizations, Public Sector Budgeting, Cross-sectoral Governance

                                                           

California Polytechnic State University (San Luis Obispo, CA)

Bachelor of Arts Degree                                                                                                          06/2004

• Political Science, Public Administration concentration

 

  Leadership

Board Vice Chair, Yu Ming Charter School                                                                        09/2016 – present

Board Member, Social Justice Collaborative                                                                     01/2017 – 01/2018

Board Member, Union City Historical Museum                                                                  01/2011 – 07/2013

Board Member, Young Nonprofit Professionals Network - Bay Area                                   01/2008 – 07/2013

Board Member, Union City Friends                                                                                   01/2006 – 12/2008

Co-Chair, USC Graduate Policy Administration Council’s Nonprofit Committee                   09/2005 – 05/2006 President, Cal Poly Omicron Gamma                                                                               09/2003 – 06/2004     Technology Skills

Database software (Salesforce, iMIS, FileMaker Pro, eBase, Microsoft Access)

Enterprise collaboration and file sharing (O365, G Drive, Box.com, DropBox, BaseCamp)

Project management (MS Planner, Asana, Basecamp, Trello)0

Email service providers (Mail Chimp, Pardot, Informz, Marketo)

Online fundraising systems (Click & Pledge, Network for Good, Web Data Center)

Adobe CS Suite (InDesign, Illustrator, PhotoShop)

Microsoft suite (Word, Excel, PowerPoint)

Social Media (Twitter, Facebook, LinkedIn)

Operating Systems (Mac and PC)