Women's Job List

Director of Operations Resume


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Director, Operations                                                                                                       / - present

  • Strategy, Leadership & Project Management
  • Co-lead of the Operational Leadership Team, charged with leading EP to operational and execution excellence in pursuit of EP’s organization goals
  • Steering Committee member responsible for project management of a strategy refresh
  • Project management for several org-wide initiatives: content management centralization, setting annual outcomes & measures, fundraising business process improvements, PEO implementation
  • Technology & Systems
  • Spearhead development of a new technology vision and strategy for Education Pioneers
  • Lead digital roadmap planning that will guide the organization’s user experience, tech culture and leadership, and infrastructure steps
  • Direct supervision of combined technology teams, plus stakeholder engagement of EP leadership team, external advisors, and vendors


Director, Collaborative Systems                                                                                    / – /

  • Strategy, Planning & Management
  • Ensure the long-term success and sustainability of a Knowledge Networking System &#;KNS&#; platform, including developing and overseeing the overall strategy and direction and the technological solutions
  • Revived a failing relaunch of the site onto a new platform, including replacing the developer firm and meeting a launch goal after several unsuccessful attempts by prior teams
  • Develop and oversee overall adoption strategy for the platform
  • Manage a ~$K budget for the Exchange; consistently at or under budget
  • Manage a grant, including quarterly financial reporting and facilitating regular check-ins with funders
  • Communications and User Support
  • Plan and execute overall communication strategy in accordance with overarching adoption strategy
  • Support internal teams in planning and executing their individual adoption plans
  • Ensure that users receive support within our service window and that user issues are resolved



California Charter Schools Association (San Francisco, CA)

Membership Director                                                                                                    / – /

  • Operations
  • Support economic viability through development of high-performance business systems
  • Supervise day-to-day operations of all membership and auxiliary programs
  • Manage vendor relationships and contracts
  • Project Management
  • Design, execute analyze cross-team management of Association's member satisfaction surveys
  • Manage production of member publications about procurement and financial management
  • Lead largest state charter data collection effort nationwide
  • Information Management
  • Support staff and client access to technology infrastructure (web site, databases)
  • Maintain member intelligence and operational components of campaigns, surveys and database
  • Provide regular, accurate, and timely information to the Chief of Staff, Member Council, staff, membership and funders on the vigor of membership operations and revenue
  • Staffing & Human Resources
  • Oversee a team of Membership Manager, temporary employees and consultants
  • Led re-launch of Human Resources systems and established staff feedback mechanisms
  • Spearheaded staff HR working group and led development of group’s scope of responsibility
  • Financial Management
  • Devise, oversee and analyze organization's membership and auxiliary programs with annual revenue of nearly $.M, including revenue and expense projections, quarterly adjustments
  • Produce an average three-year growth of %, with only % overhead
  • Support year-end audit, supporting Finance Team to ensure an accurate and timely close
  • Consistently lauded as organization’s most financially responsible director


Young Nonprofit Professionals Network (YNPN) – Bay Area (San Francisco, CA)

Board Member                                                                                                               / – /

  • Executive Leadership
  • Steer a volunteer-only organization of + individuals, two years as Board Chair
  • Talent management of -person advisory board and -person Board of Directors
  • Led reorganization of chapter to improve operations, talent retention, and governance
  • Governance
  • Oversaw strategic planning and vision / values creation
  • Developed fiscal strategy to ensure long-term sustainability of chapter
  • Ambassador of organization with sponsor, partner and peer organizations
  • Programs and Day-to-Day Operations


Greenbelt Alliance (San Francisco, CA)

Membership Associate                                                                                                   / - /

  • Membership Operations
  • Managed administrative and operational aspects of individual and corporate memberships
  • Engaged in and supervised database maintenance
  • Supervised a team of three staff, plus dozens of consultants, interns, and volunteers
  • Programs and Event Management



American Project Management (San Diego, CA)

Project Management Masters Certification                                                                             /


University Of Southern California (Los Angeles, CA)

Master of Public Administration                                                                                             /

  • Nonprofit Leadership and Management, Policy and Program Evaluation, Human Behavior in Organizations, Public Sector Budgeting, Cross-sectoral Governance


California Polytechnic State University (San Luis Obispo, CA)

Bachelor of Arts Degree                                                                                                          /

  • Political Science, Public Administration concentration



Board Vice Chair, Yu Ming Charter School                                                                        / – present

Board Member, Social Justice Collaborative                                                                     / – /

Board Member, Union City Historical Museum                                                                  / – /

Board Member, Young Nonprofit Professionals Network - Bay Area                                   / – /

Board Member, Union City Friends                                                                                   / – /

Co-Chair, USC Graduate Policy Administration Council’s Nonprofit Committee                   / – / President, Cal Poly Omicron Gamma                                                                               / – /     Technology Skills

Database software (Salesforce, iMIS, FileMaker Pro, eBase, Microsoft Access)

Enterprise collaboration and file sharing (O, G Drive, Box.com, DropBox, BaseCamp)

Project management (MS Planner, Asana, Basecamp, Trello)

Email service providers (Mail Chimp, Pardot, Informz, Marketo)

Online fundraising systems (Click & Pledge, Network for Good, Web Data Center)

Adobe CS Suite (InDesign, Illustrator, PhotoShop)

Microsoft suite (Word, Excel, PowerPoint)

Social Media (Twitter, Facebook, LinkedIn)

Operating Systems (Mac and PC)