Yetty
Posted on: 2017-10-08
TIWALADE OGUNBIYI
14500 DALLAS PARKWAY APT 191
DALLAS TEXAS 75254
469-254-0561
Objective: To obtain a position in the company where I can fully utilized my skills as per my experience in mortgage field.
Key Competencies:
Business Sales: Customer Acquisition, Customer call service, Referral/Repeat Business Generation, Follow-up, Complaint Handling, Consultative Sales, Sales Report and Correspondence, Inventory Management, Customer Relationship Management
Loan Servicing: Customer Service, Negotiation and Pre-Underwriting, Fair Debt Credit Act (FDCA), Home Loans Servicing, Loan Closing, AS-400, Home base activities, Sale Date Postponement, Loan Modification, Pre-Foreclosure Activities, Bankruptcy Servicing, HAFA and HAMP knowledge, Appraisal and Title processing, FHA, VA, Conventional and Jumbo, Loan Administration Mitigation Portal (LAMP), Default Workflow, LAFA, Equator, Urban and Stewart, LHIS, DM Portal, Borrowers Portal.
Business Tools: Microsoft Office Suites (Access, Excel, Word, PowerPoint)
Personal Skills: Team Playing, Excellent Verbal/Communication Skills, Supervisory/Lead Skills, Management and Sales skills, Bilingual (English/Yoruba)
Office Tools: Scanning, Imaging, General Office and Administration, Typing
(50WPM)
Professional Experience:
Claims Associate - Contractor 01/2016 – 05/2017
State Farm Insurance Plano, TX
- Handled inbound calls and exercise good decision-making skills to review information, issue payments and resolve claims
- Provided a remarkable customer experience
- Communicated with customers in a courteous manner using approved scripts as needed via phone or written correspondence
- Worked in a collaborative team environment while meeting quality standards
- Accountable to team, work, and schedules assigned
Short-Sale Representative 04/2015 – 01/2016
Bank of America Home Loans Plano, TX
- Receiving calls from customer /Authorized Party who wants to know the status of the account about short sale review.
- Review customer for short sale and checking equator for the status
- Informing customer about the short sale status and educating customer the process of short sale and time frame that the short sale will be complete.
- Advising customer of the documents that is needed for short sale review
- Working with the negotiator on the short sale review
- Checking equator to see the status of the short sale account and postpone sale dates as necessary
Customer Relationship Manager 11/2013 – 04/2015
Bank of America Home Loans Plano, TX
- Scheduling appointment with customers for documents collections
- Act as a single point of contact to customer with handling all customer accounts and providing guidance on enhancing customer relationships.
- Service all investor loans such as FHA/VA, Urban, conventional and jumbo loans with a primary focus on quality, pricing and product differentiation based on their understanding of the customer environment, including customer influences, decision-makers and business challenges
- Maintain active and effective communication with loan originators, REO specialists, and other mortgage specialists for quality, timely and accurate loan-packaging
Work directly with underwriters and establish negotiations with mortgagers to fulfill all loan modification requirements such as Repayment Plans, Special Forbearance - Educate customer of the process of Home retention and making sure customer understood the process to qualify for different options that are available for customer who qualifies.
- Maintain Unwavering focus on delighting the customer s, demonstrates sense of urgency
Senior Collector (Customer and Associate Support Team) 07/2012 – 11/2013
Bank of America Home Loans Plano, TX
- Service escalated calls from collectors, business partners and calls related to special projects with pipelines regarding a variety of loss mitigation process in a fast-paced call center environment.
- Service collection calls on delinquent accounts utilizing loss mitigation tools to assist customers in need of financial assistance
- Ensure compliance with Federal Laws and company guidelines in order to minimize loan losses and legal concerns
- Extensive knowledge of the organization, products or services as well as advanced problem solving and negotiation skills
- Earn customer loyalty through supervisor service, accuracy and responsiveness
Collector I 12/2009 – 10/2012
Bank of America Home Loans Plano, TX
- Responsibilities include reviewing mortgage modification data, documents, working on excel spreadsheets, posting funds, and updating/reviewing systems.
- Entails working on default and/or non-defaulted loans.
- Responsibilities may include processing routine transactions, documenting loan history, investor, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining appropriate course of action.
- Reviews the documents that are received from the vendor, posts the funds on the account and returns the account to normal servicing.
- Handles routine levels of transactions with oversight of senior staff and managers to complete daily tasks.
- Process Loans in regulation with FHA/VA.
- Process average of twelve to fifteen loans, and with team work up 120 per day
- Work with modification documents, bring borrowers current and close loans.
- Working with AS 400, MS Excel, Outlook and PowerPoint in a call center environment.
- Working among a team carrying out Countersign Project, which involves review of documents before a modification is processed.
Education:
Associates, Applied Sciences (AAS) 2009 - 2012
Brookhaven community College Farmers Branch, TX
High School Diploma 1991 -1997
WAEC- West Africa Examination Council Lagos, NG
Reference
Furnish Upon request