Relationship Specialist/Management Resume
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Resume:
Outreach Coordinator and Retention Specialist November -Present
- Build rapport with clients and assist them in setting realistic goals
• Coordinate with social service providing facilities and guide the clients accordingly
• Develop case files and update the same with each and every referral and progress
• Facilitate the clients in using community resources effectively
- Created over new relationships in the community in -month time frame
- Develops sponsorship/business arrangements and relationships with local government,
- businesses, individuals, schools and other organizations interested in supporting the Homeless Veteran’s Reintegration Program
- Work with Volunteers of America’s leadership to develop and implement a comprehensive and innovative community outreach plan targeting individual, private, corporate, school and other organizations.
- Determine potential partners relevant to Volunteers of America through ongoing research and evaluation, and cultivate those prospects that best align with Volunteers of America strategic short- and long-term priorities and needs.
- Submit proposals to engage potential partners on behalf of Volunteers of America in a timely and consistent manner. This includes developing concepts, gathering and formatting information and preparing clear communications.
- Serve as an ambassador of the mission of Volunteer of American in the interaction with current and potential partners and the media.
- Maintain current reports submitted to the Executive Board and Board of Directors and The Department of Labor.
- Career Advising
The Literacy Alliance Fort Wayne, IN
Office Coordinator June –November
- Present a professional, welcoming first contact to all clients, funders, vendors, board members, staff, media, by phone, in person, and email.
- Support for Adult Programing, Plans and coordinates the development, implementation, and execution of sub-programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program
- Creates, produces, and delivers a range of promotional, educational, and informational, and/or resource materials related to program activities and initiative
- Serves as primary liaison with internal and external constituencies on all matters relating to program activities
- Responsible for organizational functions and general meeting support: including arranging, follow up calls, maintaining office space schedules, securing food and supplies, copying, faxing
- Responsible for maintenance of common spaces for appearance and functionality
- Responsible for managing supplies and maintenance of storage areas
Creative Dining @ Indiana Tech Fort Wayne, IN
Manager - Catering, Front of House, Office April – June
- Worked in conjunction with production, conference services, and sales staff to plan and coordinate details of catered events for groups of -
- Built and maintained relationships with current clients as well as community members/potential clients in order to grow catering sales, promptly responding to all catering inquiries
- Conducted and responded to post-event customer satisfaction surveys
- Maintained established food presentation and service standards; providing ongoing enhancement to these based upon current trends in the catering and quick service retail industry
- Communicated catering and retail menu offerings in an attractive and effective manner, paying attention to potential special dietary needs of the customer
- Trained and managed all catering, retail, and student staff including participated in hiring, scheduling, timekeeping, payroll, performance appraisals, and disciplinary actions of staff.
- Created system of comprehensive record keeping for each catered event maintaining appropriate levels of related catering supplies and decorations, which are in keeping with the seasons and/or are trend specific
- Conducted continuing analysis of the catering and retail operations, recommending any operational changes necessary to the Dining Services Director
Indiana Tech Fort Wayne, IN
Career Services Assistant July -May
- Managed Warrior Jobs, the online job posting system powered by Simplicity to ensure job postings were current
- Managed Employer Relations by ensuring employer requests were met with high level of custom service
- Maintained student office staff by assisting with recruiting, selecting, orienting, and training employees
- Maintained student office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results
- Assisted with assessment of all programs and services offered by the Career Center including, but not limited to quality and quantity of student appointment records; employer contacts; and alumni, faculty, and staff contacts
- Maintained office services by organizing office operations and procedures; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions
- Designed and implements office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments
- Completed operational requirements by scheduling and assigning employees; following up on work results.
- Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
Contributed to team effort by accomplishing related results as needed
Clothing Bank Coordinator January – July
Fort Wayne Community Schools Fort Wayne, IN
- Led, directed, and managed inbound and / or outbound site operations to ensure that the FWCS objectives are at or above standards, for meeting the needs of students in the Fort Wayne Community School District
- Promoted the program to local businesses, churches, and community organizations
- Maximized profitability through superior service and prompt communications and follow-up on all matters with Student Services Department, Schools, FWCS Board of Directors
- Responsible for grant writing for monies to help assist in continual funding
- Utilized outstanding communications skills to motivate and develop staff, council, and general public to assist with the continual funding needed to assist effectively in the needs of the Clothing Bank
- Participated in group presentations large and or small to keep public informed of how the Clothing Bank operates and what can be done to assist in its continual operations
Technical Skills
Simplicity Online Job Posting System
Microsoft Office Suite
Honors, Awards & Community Involvement
American Business Women’s Association
- Nominee Woman of the Year /
- Vice President Marketing and Public Relations May
Indiana Tech-Part-Time Staff Award
- For outstanding contributions and commitment to your department, students and Indiana Tech
Education
Indiana Tech Fort Wayne, IN
Bachelor of Science in Organizational Leadership May
GPA: ./.
Fort Wayne Community Schools Fort Wayne, IN
Paraprofessional Certification September
Ravenscroft Beauty College Fort Wayne, IN
Cosmetology Degree August
Volunteer Organizations
YMCA – Chair Togetherwood Project
-
American Cancer Society Relay for Life-Community Champion
-
Society for Human Resource Management - SHRM
to present
Indiana Tech Foundations of Excellence
- Diversity Committee -
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