Administrative Assistant

Posted on: 2013-01-24

Qualifications: Great Customer Service skills. Efficient, creative, detail-oriented, organized, hard-working, and motivated. Professional writing skills.  Computer savvy - advanced Internet and Microsoft Word, PowerPoint, Excel and Outlook skills; able to quickly learn new computer software specific to position. Conversational American Sign Language abilities.

Education: Bachelor of Arts, Psychology, 2008, GPA: 3.95; Temple University, Philadelphia, PA. Honors: Honors Psychology Research Program Member, Graduated Summa cum Laude, Dean’s List

Experience:

10/2012 – Present         Temporary Administrative Assistant

• Supported Regulatory Affairs operations at Medical Device Company.
• Achieved FDA deadline for assigned Medical Device Recall by verifying corrective action of 352 customers (outbound phone contact, email). Maintained Recall customer files.
• Performed follow-up phone interviews with customers filing SMDR complaints.

05/2012 – 08/2012         Life Insurance Agent

• Sold Final Expense Life Insurance to warm leads and referrals.
• Secured appointments through outbound phone calls and door-knocks. Made presentations of life insurance products at appointments in customers’ homes.

05/2008 - 02/2012          Primary Counselor- Behavioral Health 10/2010 – 02/2012

• Lead team of 5 Counselors in implementation of consumer treatment plans and in crisis counseling. Coordinated treatment plan development.
• Facilitated monthly comprehensive team meetings for each consumer.
• Tracked and documented weekly, monthly, and 6 month treatment plan progress. Communicated progress to outside providers. Developed new reporting process for weekly progress assessments to increase accuracy and efficiency. Performed consumers’ clinical intake assessments.
• Trained 3 new Counselors and taught monthly Psycho-education sessions.
• Promoted from Rehabilitation Counselor in 2010.

 2006-2008    Honors Research Assistant (Honors Psychology Research Program)

• Oversaw 60 research participants in completion of experiment. Compiled, analyzed and interpreted data.
• Completed extensive background literature review. Co-designed experimental procedures.
• Trained 2 Research Assistants.

2004-2005                     Retail Front-End Supervisor

• Lead team of 4 in ensuring customer satisfaction in shopping experience.
• Promoted from Sales Associate within first month.
• Supervised smooth operation of store in absence of Manager (i.e. sales, returns, customer satisfaction, merchandise displays, register reconciliation).

 2001-2007                     Retail Sales Associate (Part-Time)

• Great experience in teamwork while maintaining store, assembling merchandise displays, and completing pre-ordered displays within deadline.
• Gained customer service skills and sales experience while suggesting merchandise for customers’ expressed needs.

Career Certifications:

• PA Life Insurance License, 2012
• Disaster Coordination and Outreach Response Team, 2012
• Motivational Interviewing, 2011
• System of Care Facilitator, 2011
• First Aid/CPR, 2011
• Psychological First Aid, 2011
• Team Solutions/Solutions for Wellness (Psychoeducation Facilitation), 2011