Administrative Assistant Resume
Qualifications: Great Customer Service skills. Efficient, creative, detail-oriented, organized, hard-working, and motivated. Professional writing skills. Computer savvy - advanced Internet and Microsoft Word, PowerPoint, Excel and Outlook skills; able to quickly learn new computer software specific to position. Conversational American Sign Language abilities.
Education: Bachelor of Arts, Psychology, , GPA: .; Temple University, Philadelphia, PA. Honors: Honors Psychology Research Program Member, Graduated Summa cum Laude, Dean’s List
Experience:
/ – Present Temporary Administrative Assistant
- Supported Regulatory Affairs operations at Medical Device Company.
- Achieved FDA deadline for assigned Medical Device Recall by verifying corrective action of customers (outbound phone contact, email). Maintained Recall customer files.
- Performed follow-up phone interviews with customers filing SMDR complaints.
/ – / Life Insurance Agent
- Sold Final Expense Life Insurance to warm leads and referrals.
- Secured appointments through outbound phone calls and door-knocks. Made presentations of life insurance products at appointments in customers’ homes.
/ - / Primary Counselor- Behavioral Health / – /
- Lead team of Counselors in implementation of consumer treatment plans and in crisis counseling. Coordinated treatment plan development.
- Facilitated monthly comprehensive team meetings for each consumer.
- Tracked and documented weekly, monthly, and month treatment plan progress. Communicated progress to outside providers. Developed new reporting process for weekly progress assessments to increase accuracy and efficiency. Performed consumers’ clinical intake assessments.
- Trained new Counselors and taught monthly Psycho-education sessions.
- Promoted from Rehabilitation Counselor in .
- Honors Research Assistant (Honors Psychology Research Program)
- Oversaw research participants in completion of experiment. Compiled, analyzed and interpreted data.
- Completed extensive background literature review. Co-designed experimental procedures.
- Trained Research Assistants.
- Retail Front-End Supervisor
- Lead team of in ensuring customer satisfaction in shopping experience.
- Promoted from Sales Associate within first month.
- Supervised smooth operation of store in absence of Manager (i.e. sales, returns, customer satisfaction, merchandise displays, register reconciliation).
- Retail Sales Associate (Part-Time)
- Great experience in teamwork while maintaining store, assembling merchandise displays, and completing pre-ordered displays within deadline.
- Gained customer service skills and sales experience while suggesting merchandise for customers’ expressed needs.
Career Certifications:
- PA Life Insurance License,
- Disaster Coordination and Outreach Response Team,
- Motivational Interviewing,
- System of Care Facilitator,
- First Aid/CPR,
- Psychological First Aid,
- Team Solutions/Solutions for Wellness (Psychoeducation Facilitation),
