Membership Services
Posted on: 2013-01-04
EDUCATION
Drexel University (Philadelphia, PA)
Master of Science in Library & Information Science, GPA 3.97
December 2012
- Coursework: Digital Reference Services, Collection Management, Academic Library Service, Cataloging & Classification, Introduction to Archives, Public Library Service, Managing Information Organizations, Introduction to Web Design, Information Services in Organizations, Resources for Children, Foundations of Information Systems, Information Access & Resources, Information Users & Services, Social Context of Information Professions and Research in Information Organizations.
- Associations: American Library Association, Association of College and Research Libraries, Phi Kappa Phi, National Honor Society.
Western Oregon University (Monmouth, OR)
Bachelor of Science in Psychology, GPA 3.89
June 1998
- Presentations: Hoffman, A. (1998). Differential Effectiveness of Treatments for Women with Depression & Hester, A. (1996). Religion & G.P.A. Presented at the Psi Chi Research Conference.
- Research & Teaching Experience: Spring 1998; Assisted psychology faculty with cognitive dissonance, measuring emotional intelligence and assessing student academic achievement projects. Recorded and stored grade information.
- Associations: President, Latter-Day Saint Student Association, Phi Kappa Phi, National Honor Society, Psi Chi, Psychology National Honor Society, Outstanding Senior Psychology Major and Who’s Who Among Students in American Universities and Colleges.
EMPLOYMENT HISTORY
REI (Sumner, WA) – November 2006 to Present
Membership Services Specialist, October 2010 – January 2011 & May 2011 – Current
- Responsible for and administers all aspects of retention and maintenance for over 4 million members.
- Investigates and resolves all membership and dividend issues at the corporate level.
- Provides membership education to customers and employees at store grand openings across the country.
- Creates and updates content for departmental intranet website.
- Responds to customer inquiries via social networking channels.
- Received Above and Beyond Award.
Contact Center Specialist, September 2009-May 2011 & Seasonally November 2006 – May 2009
- First point of contact for customers via telephone, live chat and e-mail.
- Coordinated closely with other departments regarding customer service and product concerns.
- Created ongoing detailed reports on prototype and existing product field tests.
- One of five people chosen to test and report feasibility of work at home pilot.
- Awarded 3rd Place, Membership Sales Competition.
Employee Sales & Customer Support Specialist, January – February 2011
- Responsible for the daily operation of the employee store including: impulse purchasing, merchandise displays, quarterly inventory and returns.
- Acted as liaison between employees and vendor employee discount purchase programs.
- Provided second-tier resolution to internal and external customers to include rush orders, shipping issues and negotiation of discounts.
PLUS Vision Corporation of America (Beaverton, OR) – November 1999 to February 2003
Regional Account Executive
- Responsible for direct sales accounts of presentation equipment throughout the country.
- Repeatedly named “Top Salesperson” for exceeding monthly revenue goals.
- Extensive success in federal and state level purchasing and bidding processes.
- Planned, advertised and represented organization at regional tradeshows.
Mid-Valley Rehabilitation (McMinnville, OR) – August 1998 to November 1999
Employment Specialist
- Targeted and educated businesses on benefits of hiring persons with disabilities.
- Achieved record in individual placements for team.
- Regularly participated in community events to develop public awareness and support.
- Conducted extensive employment market surveys and maintained employer database.
VOLUNTEER EXPERIENCE
Lakeland Hills Elementary (Auburn, WA) January 2013 to June 2013
Assistant Librarian
- Ensured faculty and students are effective users of ideas and information by assisting with class preparation.
- Analyzed patrons\' requests to determine needed information, and assisted in furnishing or locating that information.
- Maintained access to materials by receiving, shelving, researching and instructing on equipment use.
Ilalko Elementary Parent Teacher Association (Auburn, WA) September 2007 to Current
Volunteer, September 2007 – May 2011 & Board Member, May 2011 - Current
- Created and maintains Parent Teacher Association website.
- Keeps membership apprised of legislative issues.
- Assists with holiday light recycling drive, generating $6,000 in four years.
- Assisted with Reading Is a Cool Habit (RICH) program.
- Assisted faculty by teaching projects, testing students and correcting papers.
Church of Jesus Christ of Latter-Day Saints (Auburn, WA) – August 2007 to October 2009
Primary President
- Responsible for children’s organization for ages 18 mos – 12 years.
- Selected, trained and supervised 18 adult teachers and monitored their 70 students.
- Taught large groups, oversaw weekly classes, pianist, chorister and Boy Scout Troop.
- Allotted and approved disbursement of annual budget of $1,400.
MILITARY EXPERIENCE
United States Army, August 1988 – June 1989
- Received Honorable Discharge, Disabled Veteran
COMPUTER EDUCATION
- Basic Knowledge: Microsoft Access, PowerPoint, Business Objects and DIALOG
- Intermediate Knowledge: Microsoft Excel, Onyx CRM, TOAD
- Advanced Knowledge: Microsoft Word, Outlook, CSA and Order Power
- Advanced Knowledge: Internet resources including searching, wikis and social networking sites