Service Associate
Posted on: 2011-06-06
Teresa Seed
2634 Silver Creek Drive
Franklin Park, IL 60131
Phone: (630) 815-8288
Objective
To obtain a position that will utilize my skills, assets, and background while, providing an opportunity for growth and advancement with in the organization.
Education
Saint Xavier University
June 2002
Bachelor of Arts in Liberal Studies
Qualifications
Microsoft Word 2003 and 2007, Excel, Word Perfect and Power Point
Lotus 1-2-3
Typing 30 WPM
Cash handling
Accounts Payable
Reception
Customer Service
Ten key punch
Switchboard operation
Project management
General office management
Experience
K-Mart
May 2006-April 2011
Service Associate
Responsibilities Include:
Responded to customer concerns, and inquiries via phone and in person.
Replenished merchandise from stock room ensuring product availability for customer purchase.
Maintained work area presenting, a clean and tidy shopping environment for customer.
Self Employed
January 2005-April 2010
Nanny/ Child Caregiver
Responsibilities Included:
Tutored children in basics of reading, writing, and arithmetic.
Transported children to and from home, school, and various social/athletic functions.
Provided meals, and housekeeping for clients children while away from residence.
Chicago Public Schools
October 2003-December 2004
Substitute Teacher
Responsibilities Included:
Utilized a prepared teachers lesson plan to continue to facilitate learning process while instructor is gone.
Administered test, graded papers and took attendance.
Instructed class in manner in which accustomed as well as, provided any information needed to supplement lesson plans.
Supervised lunches making sure students are safe, orderly, and effectively managed.
Gamaliel Foundation
August 2002-June 2004
Administrative Assistant
Responsibilities Included:
Entered customer request for training reservations into Microsoft Access database system
Updated database and website ensuring accurate information was presented to the client
Coordinated registration for on and offsite training workshops
Answered multi-line phone system, answered any customer questions, fielded complaints, and provided internal employee information as needed.
Completed general office tasks daily.
City of Chicago-Independent Police Review
October 1998- August 2002
Clerk 3 (Promoted within 14 months from Clerk 2 position to Clerk 3)
Responsibilities Included:
Entered complaint histories into computer system utilizing Microsoft Access Software.
Maintained a detailed log of registered complaints allowing department to back track as necessary.
Filed investigative and registered complaints in numerical order.
Acted as back up receptionist when needed ensuring availability of services for customers.
Operated multi-line phone system, took messages, fielded calls, and directed calls.
Consumer Action Center
July 1997-October 1998
Administrative Assistant
Responsibilities Included:
Communicated with bank representatives to obtain customer account information.
Created and maintained financial records of customer accounts using Excel Spreadsheet.
Handled accounts payable for member services department.
Issued customer receipts through mass mailings.
Settled customer accounts via telephone and mail ensuring company received monies owed.