Officer Executive support

Posted on: 2011-01-23

TESCO HSC Private Limited, Bangalore                     August 2010 – December 2010                                           

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Overall purpose of the job

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• To work as part of a team to deliver a professional and efficient secretarial support to Leadership Teams across TESCO UK & Ireland. 
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• Remote secretarial support to Store Directors (Operations Area) / Group Personnel Managers (Human Resources Area) in the UK & Ireland of TESCO.  
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• Email & calendar management, gathering & reporting of stores Operations/HR data, maintaining staff rotas, recording and updating attendance / holidays, expense / business mileage reimbursements, manage travel arrangements, co-coordinating IT requests, action requests for data collations.  
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Responsibilities

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• Provide day to day administrative support including Email Management, Calendar Management, arranging travel and accommodation (MS Outlook)
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• Document preparation and management, including formatting and editing letters, reports and all other correspondence (MS Word/ MS Excel)
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• Filtering email and / or other correspondence as required, responding on behalf of the SDs and GPMs where appropriate (MS Outlook)
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• Update attendance, holidays and other data for store personnel (MS Excel/ Mainframe)
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• Assembling and analyzing information and preparing/compiling databases (MS Excel)
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• Prepare detailed reports and other MIS within timelines, as and when required (MS Excel)
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• Ensure accuracy of records on relevant systems (MS Excel/ Mainframe)
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• Follow strong adherence to committed deadlines & established ways of working (Standard Operating Procedures)
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Accenture India Services Private Limited, Bangalore         November ‘06 - June ‘08                                          

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Overall purpose of the job

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• Understand and be thorough with the HR pension’s process, the tools used and be aware of client’s expectations.
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• Handling the employees record of Recruitment, Operations and Employee Relations (broadly classified)
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• Escalate potential issues to management of BT
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• Actively participate in the training & knowledge management process and be an expert of the HR process
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Responsibilities

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• Good understanding and practical hands on use of BTPS, Remedy, Administrator, Ask HR, QMS, Access database and Knowledgebase tools etc
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• Assists candidates to post their resume on line.
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• Assists the HR Director with the recruitment, interviewing, and selection processes and sends appropriate correspondence to all applicants in a timely manner.
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• Working understanding of BT Pensions and roles and responsibilities – process , LWI
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• Knowledge of policy and processes surrounding pensions – list of contacts supplied
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• Maintains a daily log of important information to share with the department
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• Support the department implementing training and development programs to ensure optimal company-wide performance
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• Plans and assists conducting monthly new hire orientation programs
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• Assists in development of new programs and services as they relate to HR
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• Assists in development of Personnel Policies and Procedures
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• Assists in implementing changes to effect continual improvement in services provided and complies with regulatory and legal requirements
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• Was responsible for updating / sharing LWIs and FAQs when required in line with standard procedure
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• 100% on production handling contacts within a service centre environment includes transactions, advice and guidance and hand off to service lines
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• To record contacts and accountables for the use of the Contact Management System
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• Actively respond to all request made by mentors/ supervisors which are required for the smooth functioning of the process
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• Use appropriate IT systems
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• To understand and adhere to the Data Protection Act
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• To provide triage of issues back to the pensions centre (UK) for issues where appropriate
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• To actively participate in all team activities
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• To support and lead the training activities as required
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• To take ownership of assigned subject, develop a full and through understanding of the subject and provide knowledge, updates and intelligence on the subject owned
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• Was responsible for keeping the owned subject matter updated, current and relevant at all times
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\\r\\n EDUCATION \\r\\n

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• Master of Arts in Human Rights
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Ethiraj College for Women, Chennai.                                                             -Mar ‘04

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• Bachelors in Computer Science
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Ramakrishna College of Arts and Science for Women, Coimbatore.        -Mar ‘02

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\\r\\n SOFT SKILLS \\r\\n

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• Working knowledge of MS – Office
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• Proficient in written & spoken English (UK Accent)  
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• Inter-personnel skills
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• Managerial skills with regards to handling all HR related queries 
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\\r\\n ACHIEVEMENTS \\r\\n

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• Won the Numero Uno Award - recognition of demonstrating superior performance, ownership and initiative – Accenture, Bangalore.  \\r\\n
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  • Best outgoing student of the year 2002, Ramakrishna College of Arts and Science for Women, Coimbatore.
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  • Star student of the year 2002, Ramakrishna College of Arts and Science for Women, Coimbatore. 
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\\r\\n PERSONALITY \\r\\n

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• Able to maintain a positive mind set and able to work under pressure
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• Able to work as a team
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• Able to adjust to working environment in a friendly manner
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\\r\\n PERSONAL DETAILS \\r\\n

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Date of Birth              : 5th March

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Languages Known  : English, Telugu and Tamil.

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Nationality                 : Indian

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Permanent Address            : #A3, Block 7,

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                                      Raj Paris Harmony Apartment,

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                                      Surya Nagar, Medavakkam

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  Chennai – 600 100.         

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Email address          : [email protected]

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Mobile                                    : 87544 00996

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\\r\\n REFERENCES \\r\\n

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Will be provided upon request.

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Divya Prashaunth.

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