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General Manager Resume



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Objective                     Obtain a challenging position that will utilize my proven   

                                         communication skills




  • Drives revenues challenging and inspiring self and peers to exceed expectations

  • Establishes stretch goals and will not settle for “sufficient” performance

  • Clarifies purpose and importance, stressing major points and following a logical sequence

  • Thinks out of the box and challenges the status quo; consistently seeks to identify how thinks could be improved

  • Acts as a catalyst for new or risky initiatives


Masters Degree in Business Administration

Hodges University, Naples, FL.

Concentration in Marketing; graduated Cum Laude, recipient of the Local employer scholarship



B.S. Degree in Management

Hodges University, Naples, FL

Concentration in Executive Management; Dean’s list all semesters, graduated Magna laude


Pre-Nursing Courses completed

University of Washington, Seattle, WA

Anatomy and Physiology I & II, Human Development, Microbiology, Biology, General Chemistry, Statistics








Career History & Accomplishments



General Manager, Boston Market Inc.

  • Improved catering sales to % in months by knowledge  of the geographic assigned delivery market and introducing our  products and services business to business

  • Demonstrates success in creating and implementing local unit marketing campaigns

  • Proven track record of passionate customer service – ability to develop team and assistant managers and hourly shift managers to deliver legendary guest service experiences every day




General Manager, Starbucks Coffee Company

  • Improved store sales by % and customer count by  % in months in a down economy

  • Reduced operational cost by %

  • out of beat budget sales by +%. Exceeded budget by .%



Branch Sales Manager, Exit Charde Realty

  • Multi-million dollar achiever

  • Recruited over new sales agents in months

  • Implemented training curriculum for new agents

  • Increased market share by %


Central Staffing Coordinator, Naples Community Hospital

  • Established an incentive program for nurses to improve hospital staffing levels

  • Reduced turnover by %

  • Improved patient’s satisfaction by %














Memberships, Training & Affiliations




  • Broker-Owner training in Toronto, Canada

  • Member of the National Association of REALTORS(NAR)

  • Graduate Real Estate Institute (GRI)-I completed

  • Member of the Naples Area Board of REALTORS(NABOR)

  • Member of the International Consortium of Real Estate Associations(ICREA)

  • Member of the Certified International Property Specialist Network (CIPS)

  • Increasing Human Effectiveness Certification

  • Certified Classroom Certification

  • Member of The National Association of Hispanic Real Estate Professionals (NAHREP) and Compliance Officer of the Board of Director




Other Skills        

  • Bilingual(English/Spanish)