General Manager

Posted on: 2010-05-05

Evelyn Cabán

521 24th Ave. N.E.

Naples, FL 34120

239.200.1686

[email protected]

http://www.linkedin.com/pub/evelyn-caban/20/657/979

 

Objective                     Obtain a challenging position that will utilize my proven   

                                         communication skills

 

 

Summary
  • Drives revenues challenging and inspiring self and peers to exceed expectations
  • Establishes stretch goals and will not settle for “sufficient” performance
  • Clarifies purpose and importance, stressing major points and following a logical sequence
  • Thinks out of the box and challenges the status quo; consistently seeks to identify how thinks could be improved
  • Acts as a catalyst for new or risky initiatives
Education

Masters Degree in Business Administration

Hodges University, Naples, FL.

Concentration in Marketing; graduated Cum Laude, recipient of the Local employer scholarship

 

2003

 

B.S. Degree in Management

Hodges University, Naples, FL

Concentration in Executive Management; Dean’s list all semesters, graduated Magna laude

 

Pre-Nursing Courses completed

University of Washington, Seattle, WA

Anatomy and Physiology I & II, Human Development, Microbiology, Biology, General Chemistry, Statistics

 

2001

 

 

 

1992

 

 

 

Career History & Accomplishments

 

 

General Manager, Boston Market Inc.

  • Improved catering sales to 24% in 5 months by knowledge  of the geographic assigned delivery market and introducing our  products and services business to business
  • Demonstrates success in creating and implementing local unit marketing campaigns
  • Proven track record of passionate customer service – ability to develop team and assistant managers and hourly shift managers to deliver legendary guest service experiences every day

2009-present

 

 

General Manager, Starbucks Coffee Company

  • Improved store sales by 58% and customer count by  62% in 12 months in a down economy
  • Reduced operational cost by 27%
  • 113 out of 311 beat budget sales by +10%. Exceeded budget by 49.1%

2007-2009

 

Branch Sales Manager, Exit Charde Realty

  • Multi-million dollar achiever
  • Recruited over 70 new sales agents in 24 months
  • Implemented training curriculum for new agents
  • Increased market share by 30%

 

Central Staffing Coordinator, Naples Community Hospital

  • Established an incentive program for nurses to improve hospital staffing levels
  • Reduced turnover by 28%
  • Improved patient’s satisfaction by 32%

 

 

 

 

2005-2007

 

 

 

 

 

 

2001-2003

 

Memberships, Training & Affiliations

 

 

 

  • Broker-Owner training in Toronto, Canada
  • Member of the National Association of REALTORS(NAR)
  • Graduate Real Estate Institute (GRI)-I completed
  • Member of the Naples Area Board of REALTORS(NABOR)
  • Member of the International Consortium of Real Estate Associations(ICREA)
  • Member of the Certified International Property Specialist Network (CIPS)
  • Increasing Human Effectiveness Certification
  • Certified Classroom Certification
  • Member of The National Association of Hispanic Real Estate Professionals (NAHREP) and Compliance Officer of the Board of Director

 

 

 

Other Skills        
  • Bilingual(English/Spanish)