Desktop Support Tech II/Systems Administrator Resume
Summary
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I am a driven, innovative, and detail oriented individual with excellent troubleshooting and problem solving skills. I previously worked as a Desktop Support II/Systems Administrator for a highly technical oriented company. I was responsible for engineering several testing platforms for Electrical Engineers, as well as engineering and testing/monitoring business infrastructure solutions. My primary focus has been Information Systems Security. I have setup and configured SQL databases for financial systems such as Solomon ., as well as beta software for Electrical Engineers. I am well organized with strong written and verbal communication skills. I am familiar with business infrastructure products such as Microsoft, Linux, Apple, Cisco, VMware, HP, Dell, Citrix, Veritas and Symantec. I also have knowledge of government regulations such as Health Insurance Portability and Accountability Act (HIPPA) and Sarbanes Oxley (SOX).
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Technical Skills
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| \\r\\n MS Windows Server , \\r\\n MS Windows /XP, Vista/Seven \\r\\n Red Hat, SUSE, Debian \\r\\n Active Directory \\r\\n Exchange and Lotus Notes \\r\\n MS Office \\r\\n VMware Applications \\r\\n Data Center Load/Climate Modeling \\r\\n SMS Administration \\r\\n Enterprise Antivirus \\r\\n SSL, FTP, TFTP, SFTP, SMB/Samba \\r\\n
\\r\\n | \\r\\n Pointsec Encryption \\r\\n IDE and SATA Raid Configuration \\r\\n DNS Configuration/Administration \\r\\n Packet Capturing and Analyzing \\r\\n Liebert Power and Climate Control \\r\\n SAN/NAS Configuration/Administration \\r\\n Veritas, Filekeeper, Symantec DLO \\r\\n Active Directory \\r\\n GetBackData and Spinright \\r\\n Dameware, VNC and PCAnywhere \\r\\n
\\r\\n | \\r\\n WPA Encryption, Radius \\r\\n Port filtering with Router and Firewall ACL’s \\r\\n Network Address Translation(NAT) \\r\\n Public/Private Subnetting \\r\\n Layer Routing/ Layer switching \\r\\n Microsoft Terminal Services \\r\\n T, Frame Relay, MPLS, DSL \\r\\n Legacy Systems Integration \\r\\n |
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Education
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- ITT Technical Institute AS – Computer Electronics Engineering Technology
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Experience
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– Electric Power Research Institute (EPRI), Formerly EPRI Solutions Knoxville, TN
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EPRI Desktop Support Technician/EPRI Solutions Systems Security Administrator
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- Active Directory Migration and Administration
- SQL Database configuration and support
- Port Sniffing and Packet Analysis through Ettercap, tcpdump, WireShark
- Rogue Wireless Access scanning through Air Snort
- Cisco Wireless Client Administration (Radius)
- Brut Force Testing
- Linux Auditor security tool collection
- Windows Server and Client system Base-lining for business services
- TSM Tape Backup System Administration
- Pointsec Client Encryption .. Rollout and Support
- Server Backup using Veritas, Tivoli
- Client Backup Administration through Filekeeper and Symantec DLO
- Installing and Imaging Client Desktops with Symantec Ghost and SMS
- ISDN Setup and Support
- SMS Client Administration
- Citrix, Ipass, Peoplesoft-Mobile Expenses (Support)
- Data Center modeling and management including Climate Control Scaling
- Teleconferencing and Net-Meeting Setup and Support
- Data Center modeling and management including Climate Control Scaling
- Exchange Installation and configuration /Outlook Client Support
- SNAP BSD Linux NAS Server Setup and Support
- Linux Suse . Server Setup and Support
- Server Monitor Software Administration through SNMP
- Layer Switch Installation and Configuration
- TrackIT Helpdesk Software Setup Configuration and Support
- Installation and Repair of Network Based Printing and Faxing
- VPN Client Setup and Support
- Greatplains/FAS (Financial Software Configuration and Support)
- Solomon . client configuration and support
- Microsoft Virtual Server R Configuration and Support
- VMWare Server/Client Configuration and Support
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– CTI Molecular Imaging Knoxville, TN
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CTI Wide Area Network Consultant
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- Assisted building a large scale Active Directory infrastructure with remote laboratories
- Installation and monitoring of , , and Phase Uninterruptible Power Supplies (UPS) over Frame Relay. Building a Website to easily Interface with each UPS through HTML
- Support of Proprietary Pharmaceutical Software over Terminal Services
- Front Office Support of Lotus Notes Mail and other Proprietary Databases
- Nation-Wide Traveling for Installation of Remote Frame Relay Networks
- GC Communications and Interfacing
- HPLC Communications through Jet Direct
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– Direct Integration Specialist Knoxville, TN
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Information Systems Technician
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- Installing Ethernet network communications
- Installing and imaging Client desktops with Symantec Ghost
- Installation and repair of network based printing and faxing
- Windows Client Support and Upgrades
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– Ruby Tuesday Corporation Knoxville. TN
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Four Star Trainer, Assistant Kitchen Manager, Assistant Store Manager, Food Show Assistant
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– United States Marine Corp Millington, TN
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Corporal Avionics Electronics
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- Troubleshoot to the Electronic Component Level
- Radio Communications
- Radar Systems Operations
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