Store Manager

Posted on: 2009-08-27

Jacqueline Johnson 6449 Hil Mar Dr Apt 104 Forestville, MD 20747 Profile Manager with nearly 15 years of retail experience including merchandising,inventory management, operational and human resource functions. Skilled in developing successful sales promotions. Experience in training and managing sales staffs. Skilled in customer account management. Strong leadership skills. Experience 2004-2009 Manager, Trendy Styles Inc. Florence, South Carolina * Directs all merchandising, operational and human resource functions for an individual store in order to achieve or exceed planned sales and profits by performing specific duties. * Responsible for daily and weekly paperwork. * Maintain high standards of customer service including greeting customers and efficiently and accurately recording transactions. * Recruit, hire and train associates. * Approve refunds and exchanges. * Maintain acceptable shrink and audit scores in accordance with company policy. * Secure and count all money including cash, checks, credit cards, and petty cash. * Create associate schedule in order to maximize productivity while maintaining budget and meeting sales goals. * Maintain a clean and organize store and stockroom in accordance with current merchandising directives. 2000-2004 Clerical/Administrative, F&J Insurance Company, Florence, South Carolina * Maintain a safe and relaxing environment for customers. * Scheduled daily appointments and handle phone communications. * Retrieved and filed insurance claims for each day’s customer. Prepare new customer files. * Handle payroll, accounts payable and accounts receivable, and balanced all accounts monthly. * Collected and posted payments. * Perform administrative tasks such as distributing the mail, scheduling meetings, and typing letters and documents. 1992-2000 Supervisor. Toys R Us Inc, Florence, South Carolina * To ensure that company assets are protected at all times. Merchandise items that would appeal to the customer eye. * Supervise other employees. Train new employees. * Make out weekly work schedules and duty list. Jacqueline Johnson Page 2 * Keep safe and register balance. * Unload truck, workout new merchandise to sales floor set to layout. * Hold weekly meetings. * Order supplies for store. Education 1999-2000 * Francis Marion University, Florence, South Carolina Major in Sociology Minor in Early Childhood Education 1990-1993 * Morris College, Sumter, South Carolina Major in Sociology . .