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Program Manager Resume


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Degreed professional with progressive experience in IT with more that years as a manager or team lead. Certified project manager.

Program/project management experience includes: managing all aspects of full software development life cycle using a structured methodology; creating, editing, reviewing technical documents such as software development plans, requirements documents, design documents, test plans, user guides, and training materials; development and management of web-enabled solutions. Experience creating, maintaining and monitoring project plans using ms project and other tools to manage the cost, schedule and performance of multiple small-to-medium sized software development/integration projects simultaneously. Proven ability to build and maintain strong customer relationships within all levels of the customer\'s organization. Outstanding written and verbal communication skills including the ability to conduct meetings, reviews, create and deliver presentations/demonstrations; create and delivery training classes. Experience identifying, securing and managing new business.

Other experience includes programming, data management, software requirements gathering/documentation, system, feasibility and gap analysis, system validation and verification, system implementation, earned value metrics (EVM) generation and analysis, vendor screening and selection, and software quality management.

Work Experience

Techead, Richmond, Va
Program Manager (/-Present)

Assigned to Bank of America:

Based on performance on prior bank project, assigned to Bank of America’s government credit card sunset project. Duties include: Assess and documenting the requirements for monitoring tools and the processes to ensure data submitted to government clients meets contractual requirements; resolve data submission issues, missing fields, outliers, incomplete or broken feeds, etc. in production; tracks and generates regular reports on data quality and integrity. Recommends modifications to established practices and procedures or system functionality as needed to support closing out the government card program at the bank. Create ad-hoc reports and user interface applications as required using Query Builder, SQL +, Access and TSYS.

Program Manager/Implementation Consultant ( months) - Perform diverse technical and project functions on large projects and often manages more than one project at a time. Served as the primary contact for client counterparts and managed projects to meet client requirements an in accordance with scope, budget, and schedules. Assisted in monitoring and overseeing the project management activities of less senior PM\'s. Performed independent evaluation of information in complicated and dynamic situations. Provided authoritative technical expertise and advice on difficult problems. Prepared and reviewed technical reports.

Major Accomplishments: Became a source for technical helpdesk personnel when client called with application (Works (Active Pay – credit card management)) issues that they had difficulty handling. Conducted classes on use of Works. Preformed final review of the online help documentation/manual which will have become a standard part of the Works release. Preparation of specialized presentations and product demonstrations based on client needs resulting in numerous letters of thanks and appreciation from large commercial banking clients.

Technology Manager (/ – /)
Managed local and national analysis and applications development projects.

Planned and scheduled assigned projects. Developed and maintained schedules for multiple projects in support of business units supporting major pharmaceutical companies. Normal tasking included developing project plans, budget, procedures, guidelines and protocols for development of effective software solutions; BRD development, technical proof of concepts, testing, client training and client implementation.

Essential Functions:
• Work with customer team members and management to gain an
understanding of business requirements, and ensure those customers’
Expectations are understood and met.
• Research and evaluate available technology and alternative solutions,
And recommend the most efficient and cost effective alternatives
• Work with developers and customers to identify the correct solutions
Including hardware and software enhances.
• Use appropriate tool to prepare project plans.
• Work closely with customer and other IT areas as appropriate
During the development, test, and installation/implementation process.
• Evaluate new technological developments and evolving business
• Service Level Agreements (SLA) and Project Based Requests management for internal/external client
• Manages staff consisting of techinicians, business analysts, programmer, database analysts, system analyst, administrators and various levels of clerical personnel.

Division subject matter expert (SME) on Seibel (CRM) design team and senior business systems analyst (BSA) for custom corporate applications. Responsible for selecting, training and motivating technical staff; provided professional development while working to correct any staff deficiencies. Performed functional and data requirements gathering, business process design, GAP analysis between customer needs and existing/legacy systems.
Planned, scheduled, supervised and reviewed work of consultants, analysts, programmers and computer support staff. Conferred with divisions and prepared plans to implement required systems. Analyzed efficiency of computer systems and proposed enhancements.

Major accomplishments: Earned the Cardinal Chairman award which is based on performance with significant impact on corporate revenue; developed and implemented divisional change management process for external software development vendors; setup and developed operating plans for system support group (tier help desk) resulted in % resolution of user issues in hours instead of days; researched and selected enterprise software for faxing and e-mail capabilities which resulting in adding new standard available products to the Cardinal product list; served as system test director, developed user documentation for Seibel divisional implementation.

Thomas S. Boron, Boron Lepore & Assoc., BLP/CARDINAL HEALTH, Norfolk, VA
Manager Quality and Process Improvement (/ to /)

Developed and implemented corporate quality and process improvement initiatives for the IT software development department and coordinated and executed application and systems training for internal/external client. Served as helpdesk manager. Served as procurement manager; served as senor BSA for multiple call centers and account managers.

Major accomplishments: Setup coding standards and related software development documentation (SRS (Software Requirement Specification), SOW (Statement of Work), test plans/procedures, release notes, and support procedures) necessary for software life cycle management. Set up and managed IT Service Level Agreements (SLA) which resulted in increased customer satisfaction and increased staff efficiency; created web interface prototype, delivered presentations for the sales organization to major client resulting in revenue increase/new business; set up first divisional company and employee discount purchasing plan for hardware resulting in % cost saving. Developed the processes and standards currently used by the corporate IT and business system analyst (BSA) groups.
Gathered/prepared requirements and designed and built working prototype for health care management tools including on-line web registration for participating physician. Design used to create new corporate client offerings enabling increase in revenue.

AMERICAN MANAGEMENT SYSTEM, Norfolk, VA (phone hidden)
Senior Business Analyst, Infrastructure Earned Value System (EVS) Team Lead

Responsible for analyzing the business needs of Navy clients (government contracting projects) and stakeholders to help identify business problems and propose solutions.
Performed analysis and troubleshooting to resolve day-to-day management, budgeting and scheduling issues; also documented requirements for Navy client.

Part Owner/General Manager

Daily duties included new business, client/sales activities and product analysis and delivery.

Part Time: Instructor IT/Computer Programming Department

Regional Manager/Program Manager

Managed Norfolk offices - grew staff from person to full and part time clerks, programmer/analysts and project managers; full P&L responsibilities. Duties included staffing, project and regional budget preparation and new business development. Ms. Leach-Parker was promoted to regional manager after securing company\'s first multi-million dollar non-DoD Contract. Contracts secured in Tidewater region included EEOC, Navy SNAP II database development and maintenance, development contracts with private industry and contracts with the Girl Scouts of America. Local business secured was eighty-five percent DOD; received numerous performance awards.

Positions held included: Software Quality Manager; Test Director for FAA projects; Assistant manager of Software Engineering; Project Manager; Loan Center Manager; Assistant Manager MIS; Applications Programmer Analyst; Systems Analyst; COBOL and systems instructor for NAVY (NAVMASSO) projects; received numerous performance awards.

Positions: Systems programmer/Analyst – Government software development (shipboard applications). Implemented Snap prototypes aboard ship.

Student Intern - Computer Specialist

BS, Mathematics, Fayetteville State, Fayetteville, NC
AS, Electronic Data Processing/Accounting, Wayne Community College, Goldsboro, NC
Project Management Certification, Carnegie Mellon, VA Beach, VA;
Technical certificates of completion includes: HTML, XML, Avaya, Quality Management System(QMS).


Software languages, applications and systems: Basic, Cobol, Visual Basic, C, RPG, various assemblers, HTML, XML, Microsoft Office suite, Sharepoint, CMM, Oracle, Crystal Reports, Seibel Analytics, SQL, FoxPro, Access, Outlook, Total Systems (TSYS), EAGLS, Works Payment Manager and Card Manager(ActivePay), Magic, Visio, ChangePoint, Seibel Contact Center, Seibel Workflow Management, Seibel SmartScripts, ,Dictaphone (NICE) system (hardware and software), RightFax server/user application, Avaya, Forman, Mainframes (IBM, Harris , VAX), IBM compatible PCs, Mac