Project Analyst Resume
Fox Run Drive
Solon, Ohio
JENNIFER SCHUSTERMAN
- The InterCon Group, Inc.
Solon, Ohio
Project Analyst
• Create and develop monthly/quarterly search engine optimization reports for each client.
• Work with each client to obtain linking parameters and locate sites to place the links.
• Create linking processes/procedures surrounding the link building for clients.
• Hire and train additional employee’s pertaining to linking, along with managing of their workflow.
• Work with competitor client sites to have a linking partnership.
• Responsible for developing and analyzing reports for all pay per click activity.
• Conduct keyword research for new/prospective clients.
• Compile monthly statistical reports for clients.
• Work with clients to adjust/change items posted onto their website.
- ComparisonMarket Insurance Agency
Solon, Ohio
Licensing Manager
• Supervise two licensing coordinators at main office. Manage objectives and work flow.
• Coordinate multi-state insurance licensing and carrier appointments/renewals for call center insurance sales representatives.
• Constructed a report to track all applications/appointment requests sent to the states.
• Work closely with all new hires regarding Ohio insurance testing. Schedule tests and track results for upper management.
• Responsible for researching and developing agent licensing database.
• Created a weekly compliance report to maintain accuracy with the agent’s sales in regards to their licensing region assignment.
• Coordinate licensing process and procedures to licensing coordinators at main site and remote call center, along with various insurance carriers to ensure that business is conducted in compliance with all state licensing requirements.
• Review monthly invoices from vendors and remote call center controlling cost of licensing.
• Identify problems and develop strategic solutions surrounding licensing compliance. Ensure effective implementation and communication of state/carrier mandated initiatives.
• Facilitate relationships with third party vendors, carriers, and affiliates to improve timeliness of the licensing process.
Progressive Insurance Agency
Mayfield Village, Ohio
Finance Specialist
• Processed all of --Autopro’s monthly allocations.
• Processed accruals for business units. Work with management teams on all sport sponsorships for each season, including tracking invoices, and recording accruals.
• Worked with national and local general management on purchase of local media advertising spots. Reviewed all national advertising production invoices for accuracy and process for prompt payment.
• Consulted with national advertising executives to ensure consistency with billing and national commercial estimate process.
• Reviewed all proposed advertising for Yellow Page ad’s and processed national billing payments.
• Created processes and procedures for prompt payment of all invoices.
• Reviewed preliminary monthly results ensuring cost is correctly reflected.
• Handled billing charged to each community monthly for all direct mail.
Agent Licensing Specialist
• Generated process improvements attaining licensing compliance and to reduce monthly costs.
• Conduct weekly audits of licensing compliance at five call center sites.
• Communicate licensing issues to site licensing coordinators in order to form an action plan for prompt application processing.
• Determine what sales representatives to license in appropriate states and communicate the action plan to site licensing coordinators.
• Presented licensing rules and regulations to all newly hired sales representatives, along with Ohio test taking procedures.
• Managed licensing process for + sales center agents.
• Responsible for hiring site licensing coordinators at each site, training them on all licensing procedures, supervise day to day activity, and compile yearly review for each coordinator.
• Convey to site licensing coordinators updated processes and procedures to follow regarding licensing.
Agent Licensing Representative
• Determined process to promptly file each sales representative’s application for license to each state.
• Report on licensing for each call center site to management regarding site licensing status.
• Communicate with state representatives to help maintain and improve sale representatives licensing, according to state regulations.
• Maintain updated state rules pertaining to the licensing laws in each state.
EDUCATION:
Kent State University
• College of Arts and Sciences, credits towards English degree.
COMPUTER
SKILLS: Peoplesoft, Centre VU, Microsoft applications
