Project Manager Resume
Pamela A. Simon
Clubside Loop
Tampa, FL
E-mail:
Phone:
PROFESSIONAL PROFILE:
• Highly organized, dedicated with a positive attitude
• Outstanding written and oral communication skills
• Excellent analytical and problem solving skills
• Continuously deliver a high level of customer satisfaction
• Team player with leadership qualities
PROFESSIONAL EXPERIENCE:
Feb Current
Proggex – Clearwater, Florida
Project Manager
- Managed all activities associated with the overall project objectives to include:
- Schedule and Coordination of multiple hospital implementations
- Scope Management
- Project Documentation
- Risk Assessment/Mitigation and
- Communications.
- Developed and managed the project schedule using MS Project.
- Communicated to management and project team members the status on a timely basis.
- Produced a weekly program issues report and designed the dashboard interface to present the data.
- Facilitated implementation planning and status meetings with hospital management staff.
- Supported hospital staff with transition to Cerner PowerChart®
- Assisted in the successful implementation of the electronic medical records system.
March Nov
Publix Super Markets, Inc. (Consulting through Intellect Technical Solutions) – Lakeland, Florida
Project Manager /SDLC Process Analyst
- Project Management of multiple application development and software/hardware upgrade projects concurrently (average active projects) including:
- Requirements gathering, Project documentation, Project plans
- Task prioritization and assignment
- Budget tracking on $, - $,, projects
- Risk management and analysis
- Resource management for – team members
- Management reporting, which included direct status meetings with CIO, Directors and Portfolio Managers.
- Assisted in the Project Management Office (PMO) conversion of Business Engine/Microsoft Project to Clarity/Open Workbench which included the migration of active projects and users.
- PM Tools expert (Clarity, Open Workbench, MS Project) responsible for Co-Administration, Training, Troubleshooting, Support and Maintenance.
- Coordinate and present a monthly PM Forum to an average audience of employees to address current market trends, business trends and/or communicate new processes.
- Designed a Budget Tracking Storyboard report which integrated with the project database to report real-time data of each project.
- Developed training curriculum for project managers and resource managers.
- Trained and mentored over project managers on best practices and project tools utilizing the PMP framework.
- SDLC Best Practices/Process Analyst responsible for definition, education and support.
Jul March
Getronics, Inc. – Tampa, Florida
Project Coordination / PMO Operations Supervisor
- Defined requirements and due diligence on project start-ups and outlined staffing, technician and vendor requirements to facilitate project completion.
- Concurrently managed up to financial institution and retail nationwide IMAC (Install, Move, Add, Change) projects to include:
- Requirements gathering and Project documentation
- Risk management and analysis
- Resource management for – team members
- Management, vendor and customer reporting, which included daily/weekly status meetings.
- Drafted Vendor SOWs and managed vendor/contractor relations of over companies.
- Managed teams to meet project expectations, objectives and deadlines in a x environment.
- Resolved project issues and escalations for all active projects.
- Supported staff of full time and contract employees to include oversight of day to day operations, staff education, enrichment and development.
- Provided mentoring and guidance to coordination employees and peers.
- Integrated an offsite customer PMO with the Tampa office coordinating applications, project management processes, customer privacy regulations, staffing requirements and data sharing.
- Assisted in ITIL compliance documentation and qualification checks.
Jan July
Computer Generated Solutions (CGS) – Tampa, Florida
Project Manager / Client Services Coordinator
- Transitioned help desk services and support for multiple domestic and international clients from existing service providers to CGS.
- Project Management in support of customer transitions (help desk, network, telephony, development and operations) to include:
- Pre-project documentation and contract creations (RFP, SOW, Vendor Contracts, Project Plans)
- Requirements gathering and Project documentation
- Progress Analysis
- Client/Customer interfacing
- Task prioritization and assignment
- Management and Client status/metrics reporting.
- Management support for x clients.
- Served as the primary liaison between CGS and Dell Managed Services.
- Worked with the Information Technology Department to design and develop a proprietary CMS (Call Management System) to include:
- Design and Reporting requirements gathering
- Design Diagrams
- Technical Documentation
- Resource management of team members
- Customer and sales presentations.
- Responsible for customer implementation, including staffing, training, and process development.
- Developed help desk policy and procedures and metrics reporting for companies (both domestic and international).
Sept Nov
Mental Health Care, Inc – Tampa, Florida
Technical Coordinator/Help Desk Administrator
- Coordinated the transition of new hospitals in regards to hardware/software installation, network connectivity, user account management, and telephony.
- Managed help desk services and personnel.
- Developed and maintained local database for expense transfers.
- Maintained/Supported AS and RS systems.
- Recommended and purchased computer equipment.
- Developed and implemented software training program for agency.
- Developed training manuals and trained users on operating system and supported software.
- Department safety representative.
Dec Sept Baxter Medical – Largo, Florida
Intern for Information Technology and Research and Development team
- Debugged code utilizing Power Builder, C and C++.
- Set up the Lab Importer Interface and instructed application for domestic and international customers.
- Tested software/hardware for YK compliance.
- Upgraded lab computers.
- Created Verification and Validation documents and tested new software.
- Contributed to team development of Baxter Renal Link and PD Link.
- Conducted demonstrations of Baxter Renal Link and PD Link.
EDUCATION:
St. Leo University
Bachelor of the Arts degree in Business Administration specializing in Management Information Systems (graduated Cum Laude).
PROFICIENCIES:
Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Access), MS Visio, MS Project, Clarity, Open Workbench, Test Director, Quality Center, SQL Server, Windows Operating Systems.
MISCELLANEOUS:
• Project Management Institute Member
• Community Concern for Animals Volunteer
• Humane Society Volunteer
• Willing to Travel/Relocate
REFERENCES:
Available upon request
