2 years as chargeback officer Resume
Kishore Kumar Siruvuri
C-, Type-ii,
Central Revenue Quarters,
Dabagardens,
Visakhapatnam-.
E-mail Id:
Mobile No: ()
OBJECTIVE: To associate with the esteemed organization that provides me an opportunity to show my skills improve my knowledge with latest trends and to be a part of the team that works dynamically towards the growth of the organization.
QUALIFICATION HIGHLIGHTS
: - Bachelors Degree from Andhra University in B.Sc Computer Science
:- Intermediate (M.P.C) from Narayana Junior College
:- SSC from Success n Success School
Extensive experience in managing, mainly customer-focused organizations. Areas of expertise are in the following fields
Customer Care | Credit Card Disputes and Charge-backs | Soft Skills |
Team work & Staff Motivation | Process Training | Quality |
PROFESSIONAL PROFILE EMPLOYMENT
HSBC GLOBAL SERVICE CENTRE –VIZAG/HDPI – HSBC
EXPERIENCE - year and months.
Duration: th September till date
Reporting to: Vijay Prakash Anipe-Line Manager
Designation: Customer Service Executive
Process: Banking / Financial Services
Duties:
Ensuring incoming retrieval requests & chargeback’s are processed in accordance with Visa and MasterCard regulations.
Research of disputed items.
Dealing with High-Risk Disputes which involves High Dollar Amount and Premier Customers
Compliance with MasterCard and VISA time frames for disputes processing.
Answering Customer queries regarding disputes.
Ensuring customer satisfaction is maintained in the face of cardholder dispute settlements.
Meeting Team standards for quality and performance/productivity making monetary adjustments to Customers accounts and other risk/income matters
Assisting with daily system balancing and reconciliation, account reconciliation.
Working with Business Area, customer service and settlement operations to clear suspense items
ADDITIONAL PROFESSIONAL EXPERIENCE TRAINING
Intensive Training on:
Personality Development
Grooming and developing into becoming a presentable Person.
Communication Skills (including active listening)
Developing the skills of expressing the views and thoughts to the other person effectively.
Leadership skills
Making it possible to be capable of leading a group or a team in the work place.
Goal Settings
Staying focused and achieving your goals/targets effectively.
Self Motivation
Being able to overcome all obstacles that come through your professional lives.
Customer Care
Handling customer’s objections and providing total customer satisfaction.
Total Customer Solutions
Being able to identify the types of customers and learning their psyche.
Office Etiquettes
Learning the basic manners that should be followed in an organization or work place.
Telephone Etiquette
Speaking on the telephone / Handling phone calls.
PERSONAL DETAILS
Father’s Name : S.A.Raju
Date of Birth : --
Languages Known : English, Hindi and Telugu
Hobbies : Web search, Listening to music and Traveling
Passport number : G
