2 years as chargeback officer

Posted on: 2008-04-18

 

Kishore Kumar Siruvuri

 

C-4, Type-ii,
Central Revenue Quarters,
Dabagardens,
Visakhapatnam-530020.

                                                        

 E-mail Id: [email protected]      

                                                                       

 Mobile No: (0)9866117014

                                                        

OBJECTIVE:  To associate with the esteemed organization that provides me an opportunity to show my skills improve my knowledge with latest trends and to be a part of the team that works dynamically towards the growth of the organization.

 

QUALIFICATION HIGHLIGHTS

 

2006: - Bachelors Degree from Andhra University in B.Sc Computer Science

 

2001:- Intermediate (M.P.C) from Narayana Junior College  

 

1999:- SSC from Success n Success School

 

 

Extensive experience in managing, mainly customer-focused organizations. Areas of expertise are in the following fields

 

Customer Care	Credit Card Disputes and Charge-backs	Soft Skills
Team work & Staff Motivation	Process Training	Quality

 

 

 

PROFESSIONAL PROFILE EMPLOYMENT

 

 

 

HSBC GLOBAL SERVICE CENTRE –VIZAG/HDPI – HSBC

EXPERIENCE - 1 year and 6 months.

 

                                                                                                           Duration: 19th September 2006 till date

 

Reporting to:      Vijay Prakash Anipe-Line Manager                                              

 

Designation: Customer Service Executive

 

 

Process: Banking / Financial Services

 

 

 

Duties:

 

Ensuring incoming retrieval requests & chargeback’s are processed in accordance with Visa and MasterCard regulations.

Research of disputed items.

Dealing with High-Risk Disputes which involves High Dollar Amount and Premier Customers

Compliance with MasterCard and VISA time frames for disputes processing.
Answering Customer queries regarding disputes.

Ensuring customer satisfaction is maintained in the face of cardholder dispute settlements.

Meeting Team standards for quality and performance/productivity making monetary adjustments to Customers accounts and other risk/income matters

Assisting with daily system balancing and reconciliation, account reconciliation.

Working with Business Area, customer service and settlement operations to clear suspense items

 

                                           

ADDITIONAL PROFESSIONAL EXPERIENCE TRAINING

Intensive Training on:

Personality Development

Grooming and developing into becoming a presentable Person.

Communication Skills (including active listening)

Developing the skills of expressing the views and thoughts to the other person effectively.

Leadership skills

Making it possible to be capable of leading a group or a team in the work place.

Goal Settings

Staying focused and achieving your goals/targets effectively.

Self Motivation

Being able to overcome all obstacles that come through your professional lives.

 

 

Customer Care

Handling customer’s objections and providing total customer satisfaction.

 

Total Customer Solutions

Being able to identify the types of customers and learning their psyche.

Office Etiquettes

Learning the basic manners that should be followed in an organization or work place.

Telephone Etiquette

Speaking on the telephone / Handling phone calls.

 

 

PERSONAL DETAILS

 

   Father’s Name         :             S.A.Raju

 

   Date of Birth            :             17 -12-1983

 

   Languages Known   :             English, Hindi and Telugu

 

   Hobbies                    :            Web search, Listening to music and Traveling

 

   Passport number       :           G5816272