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curriculum developer Resume


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Resume:


Curriculum Developer                                                                                         /-/


Aerotek Inc., Troy, MI


 


·         Led training projects and initiatives to develop curriculum by creating and maintaining project plans, while communicating progress and issues to stakeholders as required


·         Mentored and coached project team members to meet their assigned objectives


·         Worked with training manager to strategize, create and implement training solutions for Call Center Operations


·         Developed and revised training materials both instructor-led and web-based training curriculum for a global audience


·         Identified and communicated training impacts to both internal and vendor training teams for continuity of strategies


·         Interfaced with business process leaders to ensure that curriculum supports customer satisfaction goals


·         Developed and managed assigned curriculum from initial development to participant assessments utilizing a variety of media and teaching methodologies, e.g., web-based learning management system courses


·         Used a customer service approach in designing/developing instruction to increase call center representative ability to resolve customer issues


 


Instructional System Designer                                                                             /-/


MSXI Corporation, New Boston, MI


 Project lead responsible for designing and developing technically accurate and instructionally sound training materials to support the performance-based Apprentice Program:


·         Conducted needs analysis to determine performance needs and to identify which performance needs were appropriate for instructional design; conducted front-end analysis; and assessed the relevant characteristics of learners/trainees and the training environment


·         Analyzed environmental characteristics and performed job task and/or content analysis to assist in eliminating the performance gap


·         Recommended appropriate non-training or training intervention(s) to meet training goals


·         Collaborated with subject matter experts, graphic developers, and instructors for project development


·         Specified the instructional strategies; wrote performance and/or behavioral objectives; developed measurements; sequences objectives; designed the instructional materials; developed and customized the instructional materials and evaluated the instruction/training to adhere to systematic process and insure identified performance problems are addressed


·         Used instructional design principles and techniques in the development of web-based instruction


 ·         Planned training strategy and timing to coordinate with organizational initiatives and managed all aspects of training analysis, design, development, implementation and evaluation for classroom and online training


·         Conducted research using a variety of methods/sources (focus groups, books, interview, Internet, etc.) to include in current content


·         Provided oversight to outside vendors to insure product synchronized with stated needs and improved performance


·         Consulted with management to implement both specific behavioral change strategies and a broad variety of change initiatives in support of customers vision and strategy


·         Developed learning and performance improvement interventions to meet customers' business objectives


 


Call Center Trainer


Budco—The Dialogue Company, Highland Park, MI                                                 /-/


 ·         Designed and developed instructor-led training for Volkswagen/Audi Customer Relationship Management program using instructional systems design process to include: performance objectives, participant reference guide, and evaluation


·         Gathered information from job-task observations, individuals, strategy meetings, and system documentation to design and develop a one-day training program


·         Worked with call center management to monitor the effective workflow of customer service representatives (CSR)


·         Taught CSR system courses to improve performance gaps


 


Graduate Teaching Assistant (GTA)                                                                   / – /


Wayne State University, Detroit, MI                                                                     


 ·         Developed the curriculum for and teach Academic Success Center workshops such as Time Management, Test Taking Strategies, Building Vocabulary Skills, and Concentration and Memory to student populations (athletes, University General Education, Wayne Excel, and Project ) for assessment improvement and supplemental academic assistance


·         Developed syllabi and teach RE Analytical Reading, PC overview, and microcomputer application courses to improve student performance


·         Held office hours to counsel and advise students


·         Proctored diagnostic tests using results to develop individualized prescriptive learning programs for improvement in reading and study skills


·         Completed directed research projects in learning theory to effectively evaluate learning module's uniformity with current learning theory


 


Training Specialist                                                                                                / – /


Electronic Data Systems Corporation (EDS), Troy MI                                        


 ·         Project maintenance responsibility; ensured the successful on-going operation of the GM People Resource Information System (PRISM) course project which included:
Delivered training to customers using IMS and TSO mainframe applications


-             Revised training materials based on customer requirements and technical reviews


-             Wrote and revised instructor and participant guides, user manuals, and newsletters


-             Analyzed level one evaluation data and made revision recommendations


-             Gathered information from individuals, groups, and documentation using appropriate data collection techniques


 ·         Implemented a train-the-trainer certification process


·         Facilitated content reviews with subject-matter experts to maintain content accuracy


·         Incorporated humorous review techniques to enhance the training delivery process


·         Applied appropriate instructional methods and motivation techniques to address diverse learning styles


·         Provided tutoring and supplemental training to individual participants based on need or request.


·         Delivered training to dealership personnel for the successful use of the Dealerline/Salesline computerized system


·         Developed and facilitated a SED Management workshop


·         Developed needs assessment instruments to assist in the design of management and technical courses.


·         Instructed corporate orientation to new hire employees to promote successful transition to company polities and procedures


 


 



EDUCATION

 


Ed.S Instructional Technology                  Wayne State University                        Detroit, Michigan


MA Instructional Technology                   Wayne State University                        Detroit, Michigan


BA English Education                             University of Detroit Mercy                  Detroit, Michigan


 


 



PROFESSIONAL AFFILIATIONS

 


International Society for Performance and Improvement (ISPI) – member 


American Society for Training and Development (ASTD) Greater Detroit Chapter – member


Association for Educational Communications and Technology (AECT) – member


Society of Applied Learning Technology (SALT) – member