Education Solution Manager Resume
DANIELLE WAINWRIGHT
Sugar Maple Lane • Brandon, Florida •
DIRECTOR OF TRAINING AND ORGANIZATIONAL DEVELOPMENT
P&L / Needs Analysis / Process Reengineering / PMP / Program Design / Curriculum Development / Process Improvement / Multi-Lingual / Change Management
Instituted and produced corporate strategic learning initiatives and led small to large organizations through change management. Built cross-functional teams and directed national training programs, maximizing employee performance and increasing customer satisfaction across all disciplines. Linked training to productivity and results.
- Established first corporate training department, saving DIRECTV Broadband $M.
- Built and led first training department for Kronos, generating $K in six months.
- Designed and executed training, increasing key client’s productivity and saved $.M annually.
- Instituted sales training, increasing productivity % for AchieveGlobal leading agriculture client.
Key Skills: Exceptional learning and development professional and motivator. Hands-on, versatile, and highly organized. Assess situations rapidly and synthesize diverse ideas. Strong verbal communicator, who wins cooperation at all levels. Possess in-depth technical knowledge and superior analytical and problem-solving skills.
MA, Management Labor and Human Resources, The Ohio State University. BA, Florida State University. Certificates: Project Management Professional, Supervision & Management, Internet Business Specialist.
CAREER HISTORY
Education Solution Manager, Kronos Incorporated, to present. A $M workforce solutions company. Instituted division’s first corporate training department. Developed new processes, standards, and procedures for numerous training functions. Identified educational solutions for specific customer requirements.
Training Product Designer, AchieveGlobal, to . A $B training programs provider. Designed, authored, and produced multiple training products and programs. Led project teams, implementing two projects simultaneously in three-months. Developed new processes, assessed training needs, and delivered different
curricula to external customers.
Senior Manager, Corporate Training and Development, DIRECTV Broadband, to . Built Corporate Training Department for a $B telecommunications company. Improved employee performance. Hired and trained staff of eight. Performed needs analysis and delivered customer service training to + call center staff.
Earlier: Implementation Lead-Knowledge Manager and Learning Products Developer, Hewlett Packard. Assistant Director, French Individualized Learning Center, The Ohio State University.
