Technical Writer Resume
TechnicalWriter/Quality Analyst
Nine years experience in creating and reviewing Content, Help Systems, Information Mapping, Quality Control and German Translation.
Worked as a Quality Analyst, Business Analyst, Editor for clients in the US, Asia and Europe.
Worked as a German Translator and Proofreader for a major publishing company handling Scientific and Engineering research articles.
Project experience includes manufacturing industry, Leasing, financial services, IT services, management consulting, and publishing.
Good working Knowledge and understanding of SAP modules PLM, EHS and logistics.
&#; Business Analysis and client coordination
&#; End-User Documentation
&#; Help Authoring
&#; Knowledge Content Editing
&#; German Translation, Interpretation and Corporate Training
&#; Quality Assurance Management
Technical Skills
• End-User Documentation Tools: MS Word , RoboHelp, MS PowerPoint , MS Excel
• Operating Systems: MS-DOS, Windows NT, Windows /, Windows XP
• Graphic Tools: Paint Shop Pro, Visio, Adobe PhotoShop, SnagIt, Corel Draw
• Other tools: Test Director, TIBCO, SAP
Achievements
• Commended for providing excellent client interface/communication due to my foreign language skills thereby saving time and effort in critical phases of the projects.
• Successful implementation of best practices to track and maintain project documents and reports.
• Commended for my support and participation as a FAR Member in the SEI CMMI-Level assessment.
• Successfully completed two assignments on creating a centralized knowledge and process repositories to map hundreds of documents through client interaction, reviews and version controlling for quick reference.
Employment History
July to Till Date
Organization: Linxas, King of Prussia, PA
Designation: Consultant
Tools: MS Word, MS Excel, MS PowerPoint, Visio
Responsibilities:
• Analyze and understand Business requirements and Functional requirements and update change request document
• Participating in functional and regression testing and assisting in the preparation and updating of test plans
• Creating and formatting technical documents and presentations
• Creating templates, technical illustrations and flow charts
May to November
Organization: Hexaware Technologies, Chennai, Tamil Nadu, India
Designation: Technical Writer/Business Analyst
Clients: Citibank, Deutsche Leasing - Germany
Tools: MS-Office, RoboHelp, Test Director, Visual Source Safe, Peoplesoft HRMS
Responsibilities:
• Analyze and understand Business requirements and Functional requirements and update change request document
• Participating in functional and regression testing and assisting in the preparation and updating of test plans
• Testing text, navigation bar, links, design and coordinating test execution
• Document and disseminate test results
• Implementing the test case and test process with project time frames
• Facilitate meetings with all the teams to study the impact and risks based on change requests
• Ensuring proper information flow of client requirements within the scope of the project by translating client documents and communication
• Assisting the project manager in maintaining and updating project plan, technical documents and process plans through careful and proactive communication regarding requirements, issues and changes
• Quality and Information Security Coordination ensuring compliance across the organization in various key process areas based on BS and CMMI Level process models respectively.
• Organizing regular status meetings to track the progress of the project, available resources, critical issues, change requests, and tracking issues to closure by coordinating with the respective stakeholders
• Ensuring that the requirements of the business clients are captured and documented correctly
• Being proactive in identifying skillful resources to develop and improvise existing tools/programs to achieve better and faster results in day-to-day activities
• Research, analyze and recommend best practices
• Update and communicate changes in the scope of the project to all the stakeholders through mails and meetings
• Translation of primarily German to English customer-supplied technical/legal documents
• Collaborating with the Documentation team involving document reviews for consistency, functionality, styles and language before sending documents to the client
• Analyzing and coordinating online help for the application in both English and German
• BS, SEI CMMI Level process assessment support
• Maintaining and updating Status Reports (including deliverables, issues, defect tracking and process compliance) to the Senior Management and the Client
• Coordination across teams to prioritize and raise Issue and Query Logs daily
• Imparting Training in German Language, MS PowerPoint, Quality and Information Security Processes
October to April
Organization: India Software Group, Chennai, Tamil Nadu
Designation: Quality Analyst/Business Development Executive
Client: BHW Holding AG and KK Birla Subsidiary companies
Tools: MS-Office, SAP
Responsibilities:
• Manually testing the navigation of the screens and ensuring proper documentation of materials management and Employee Payroll and records automation projects
• Participating in functional, GUI and regression testing and assisting in the preparation of test plans
• Coordinating with the SAP team and the client to ensure smooth project flow in terms of existing functionality and technical issues
• Conducting interviews with the technical and subject matter experts to understand the project flow
• Documenting the requirements and change requests of the clients adhering to organization process standards and seek approvals from the Quality Management Group
• Updating the project planning documents by facilitating meetings and reviews
• Participating in weekly status meetings, prepare reports and coordinate with respective stakeholders and management to resolve issues and to mitigate risks
• Identifying prospective clients and maintaining correspondence with Indo-German Chamber of Commerce, and other National and Regional Trade Promotion Agencies
• Translating business correspondence, software manuals and the corporate web site
• Proactively involved in establishing new client networks abroad
• Imparting German training to the selected candidates for deputation purposes
• Participating in the in-house magazine publication by coordinating as part of the editorial team.
September to October
Client(s): Polaris Software Lab Limited, Deutsche Babcock
Designation: Freelance Corporate Trainer and Translator
Tools: MS Word, MS PowerPoint
Responsibilities:
• German translations and interpretations and also imparting German corporate training to executives and software professionals in some leading IT companies in Chennai.
May to September
Organization: OfficeTiger Database Systems India Pvt. Ltd., Chennai, Tamil Nadu
Designation: Manager Editorial
Client(s): Goldman Sachs, McKinsey & Co.
Tools: MS Word, MS PowerPoint, Adobe Photoshop
Responsibilities:
• Acting as Shift Supervisor, Editor, Trainer, Graphic Designer and Technical Writer as and when necessity arises
• Developing in-house templates and rules of style for documents and presentations
• Managing, allocating and assigning resources to shifts and departments
• Status reporting, recommend alternate strategies to improve efficiency and achieve better results
• Checking for linguistic consistency and accuracy in legal documents and case studies
• Enhancing and deciphering the legal, marketing and technical documents received via Fax and the Web portal
• Ensuring quality with respect to American standards, spelling, layout, and technical concepts.
April to March
Organization: Visual Graphics Computing Services (I) Pvt. Ltd. (McKinsey & Co.), Chennai, Tamil Nadu
Designation: German Proofreader
Client: Clientele of McKinsey & Co. primarily from Germany, Asia and North America
Tools: MS PowerPoint, MS Word, MS Excel, Lotus Notes
Responsibilities:
• Finalizing and prioritizing German linguistic consistency and accuracy in presentations and case studies on various clients industries (manufacturing, retail, financial services, etc.)
• The position demands firm dedication to quality in relation to German grammar, spelling, layout and the ability to grasp technical concepts and organize technical information in a logical manner
• Using standard templates meeting international standards for on-screen presentations.
November to March
Organization: Scientific Publishing Services, (Springer Verlag Group, Germany) India
Designation: German Translator/Technical Proofreader
Client: Springer Verlag Group, Germany
Tools: Norton Editor, MS Word, Adobe PhotoShop
Responsibilities:
• Handling Scientific and Engineering research articles
• Proofread/Copy Edit research manuscripts
• Technical edits to typeset articles
• On-line translation of German encyclopedia (German to English) using Norton Editor
• Maintaining and updating German on-line dictionary developed using CARLOS tool
• Translating German version of Adobe Photoshop to English
• Translating official letters and faxes from German to English and vice versa
• Maintaining directory structure for on-going jobs, sent files and pending ones
• Coordinating with other departments to keep track of job-flow to meet deadlines.
Other information
Leisure: Browsing, News, learning, traveling, and volunteering
Languages known: English, German, French, Hindi, and Tamil
Mother Tongue: Telugu
Contact No: (Mobile)
