Customer Service Coordinator Resume
Susan Bosworth
Kachinas Ave,
Boise, Idaho
August -Feb Hubble Homes LLC Meridian ID
Construction Expeditor/Customer Service-Warranty Coordinator
Submittal and coordination in obtaining building permits in all local municipalities, administration of check requests, job start authorizations, building permit and inspection records. Maintain and provide live data daily tracking of dig dates, permit status, C of O’s, plan resolutions and completions. Resolve issues, corrections and/or act as liaison between building officials and Hubble Homes Construction team. Coordinate with Land Development on planning and zoning issues or corrections.
Respond to Homeowner questions, concerns and warranty issues with consistent expectation, follow-up and resolution in direct support of “Buyers for Life” policy. Create and distribute service work orders to Customer Service Representatives and/or direct vendors, coordinate vendor/homeowner appointments, follow up on item completion and homeowner satisfaction, maintain and update software. Author and maintain policies and procedures, homeowner warranty and maintenance guide, seasonal reminder mailings and special projects. Approve and process invoices for payment. Prepare weekly, monthly and quarterly production, resolution, and budget reports.
September – Current Self Employed Real Estate Sales Person
Obtaining, marketing and sell ing of individual properties & real estate
January -July Gemstar Properties LLC Eagle, ID
Office Manager-Part Time
Responsibilities included A/R, A/P, bookkeeping using QB Pro, administration, payroll, banking, loan maintenance, construction draws, P & L’s, correspondence and variety of duties in property management & rental properties.
May - September ILS Co., Inc. Boise, ID
Office Manager
Responsible for all aspects of administration, bookkeeping, (QuickbooksPro) to include A/R, A/P, collection, correspondence, preparing and executing estimates/bids, contracts and preliminary/mechanic’s liens, prepare and submit construction draws, payroll, inventory, credit
accounts and banking.
April -October Whiting Turner Contracting Inc. Cathedral City, CA
Project Assistant (Temp Position via Headway Staffing)
Assist Project Engineer in preparation of draw, submittals, cost analysis, budget reports, payroll submittals, Sub-Contractor bids, contracts, payments and correspondence, posting inspection reports, organize monthly catered luncheon for job site staff and assist client
liaison with project needs for expansion and new build of Target Stores.
September - May Armour Plumbing Palm Desert, CA
Office Manager
Responsible for all aspects of administration, bookkeeping, (Quickbooks Pro) to include A/R, A/P, collection, correspondence, preparing and executing estimates/bids, contracts and preliminary/mechanic’s liens, prepare and submit construction draws, payroll, inventory, credit
accounts and banking.
March - December JD Desert Development Palm Desert, CA
Construction Project Assistant
Responsibilities included preparation and execution of contracts, bids, and preliminary lien information, prepare and submit bank draws and budgets, organize, order, schedule and invoice for homeowner upgraded selections.
April - March Andrew Pierce Corp. Palm Desert,CA
Assistant to VP of Construction
Administrative support to Vice President, Project Managers and Superintendents with preparation and execution of proposals, estimating, contracts and all correspondence in relation to building multi-million dollar custom and spec homes. Coordination of post-production homeowner upgraded selections.
June - April Marriott Resorts Rancho Mirage, CA
Sr. Sales Assistant
Administrative and Marketing support in obtaining and services group/convention business. Responsibilities to include; proposals, contracts, schedules and plan events.
Self Employed Winnemucca, NV
I was and independent hair stylist and Co-owner of Winnemucca Transportation & Taxi Co.
Education
Reno Beauty Academy, Reno NV
Northern Nevada Community College, Winnemucca NV-credits in various business applications
Idaho Real Estate Salesperson-Licensed
Software/Technical Experience
MS Office, Word, Excel, Outlook, Quickbooks, Quickbooks Pro, MS Publisher, Punchlist, FAST, Access, Internet, Intranet
