Case Manager Resume
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OBJECTIVE
Seeking a professional position, which will allow me to utilize my interpersonal skills, experience, and communication to enhance the everyday effectiveness of an organization.
EXPERIENCE
Circle Family Care Chicago, IL /-Current
Case Manager
o Enrolled patients into the Healthy Start Program
o Completed All Kids applications
o Participated in OB Case Conference
o Provided outreach to patients
o Managed facility’s OB Log
o Completed Monthly Reports
o Acted as a liaison between Provider and patients
o Attended various community meetings and trainings
o Maintained a database for over patients
Toys R' Us Matteson, IL /- /
Off-Hours Stock Clerk
o Stocked departments with arriving merchandise
o Ensured sections are filled with key items
o Maintained cleanliness of the store
o Assisted customers in locating items
Burger King Tinley Park, IL /- /
Customer Service Associate
o Provided service to customers both in the drive thru and the dining area
o Prepared food, and maintained the appropriate amount of time before expiration
o Reconciled a cash drawer
o Maintained a clean environment for the store
Americall Tinley Park, IL /-/
Telesales Representative
o Provided outbound call center services
o Rendered customer service and special offers to current customers
o Maintained a sales quota
PCC Community Wellness Center Oak Park, IL /- /
AmeriCorps Outreach Worker
o Provided outreach to underserved, inner-city prenatal and postpartum patients
o Planned, implemented, solicited and fundraised donations for community service projects
o Managed monthly Clothing Giveaway project
o Assisted patients in locating housing, employment, educational, and clothing resources
o Developed and maintained a database for over high risk prenatal and postpartum patients
o Provided Labor Support to patients in need
o Completed -hour shadows at West Suburban Hospital's Labor & Delivery Unit
Chicago State University Chicago, IL /- /
Housing & Residence Life Office Assistant
o Contacted students regarding medical compliancy
o Received inbound and placed outbound calls to students and their parents
o Delivered confidential information to other offices on campus
First Data Corporation Daytona Beach, FL /- /
Teleservices Representative
o Handled incoming calls for customers needing directory assistance
o Produced customer relations and customer service
o Performed on a quota basis
Bethel New Life Chicago, IL /- /
Volunteer
o Recruited prenatal patients for the Women Infant and Children's and case management program
o Completed Data Entry
o Filed client documents
o Answered incoming calls from patients
EDUCATION/AFFILIATION
Kaplan University Fort Lauderdale, FL /- /
o Bachelor's of Science in Management
o Concentration in Applied Management
o Dean's List Honors: Summer/Fall
Chicago State University Chicago, IL /- /
o Pursued Bachelor's of Science in Management
Healthy Austin Coalition Chicago, IL /-/
The Healthy Austin Coalition is a community-based partnership, which addresses community health issues and strategies for improving the quality of life in the Austin Community of Chicago.
o Participated in selecting groups of teenage moms to participate in the Healthy Austin Focus Group
o Participated in monthly meetings to discuss needs of the company and to brainstorm strategies in fulfilling the needs of the community
Chicago State University Residence Hall Council Chicago, IL /-/
o Served as Student Government Association Liaison
References available upon request
