Product Support Specialist Resume
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Resume:
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Objective To obtain a challenging position in a business environment utilizing abilities I’ve developed through my education and experience, with the opportunity for professional growth based on performance.
Qualifications
Knowledgeable client care professional with several years of customer service experience in the manufacturing, telecommunications, healthcare, publishing, and retail industries.
Confident, articulate, and professional speaking abilities. Team leader and team player.
Supervisory skills capable of effectively measuring work team success against department goals.
Capable of making sound levelheaded decisions.
Exceptional multi-tasking abilities. Capable of effectively prioritizing assigned daily work responsibilities.
Excellent problem solving abilities. Resolving concerns in both the corporate and field environments.
Computer literate- knowledge of Microsoft Office and SAP.
Experience
CCH – WOLTERS KLUWER BUSINESS – Chicago, IL / – Present
Product Support Specialist
Resolve customer inquires via phone, email, chat, or fax.
Explain the content and functionality of all CCH print publication, internet and software products.
Provide research assistance to business professionals who subscribed and utilize CCH’s internet research products.
Determine the status of existing orders and provide shipping and delivery information to the customer or salesperson.
ROBERT BOSCH TOOL CORPORATION- Mount Prospect, IL / – /
Domestic Sales Correspondent
Answered customer inquires via phone, mail or fax.
Assigned premium accounts/ regions which required special handling.
Handled shipping discrepancies resulting from non-delivery shortage, overages, etc.
Determined the status of existing orders by use of SAP computer system and other resources and provide the information to the customer or salesperson.
Handled adjustments to customer invoices as necessary. Issue credits and debits for price and entry errors. Investigate customer chargebacks for resolution.
Page – Denise Allen Blackmon ( continued)
BELTONE ELECTRONICS CORPORATION- Chicago, IL / – /
Production Facilitator
Supervised a staff of employees.
Effectively measured work team success against department goals.
Consistently achieved production turnaround time of % or better on hearing aid products being produced on the line.
Evaluated individual team members’ performance by providing feedback daily and on annual performance reviews.
Maintained daily/weekly reports relating to production, turnaround time and quality measurements.
Coordinated and monitored the training opportunities for staff members.
Senior Factory Technical Support Representative
Promptly resolved all customers and Hearing Aid Practitioners telephone inquiries.
Contacted hearing aid dispenser to obtain specific information regarding the processing and completion of expedited orders.
Trained staff for Factory Technical Support Representative positions.
Provided product information to hearing aid dispensers. Maintained good will for dispensers and promoted the sale of company products.
Approved policy exemptions including reducing charges under company’s guidelines.
Customer Service Representative II/I
Authorized credits according to company polices and guidelines.
Responded to end user’s correspondence on products and services received from Beltone hearing aid distributors.
Determined the status of existing orders by use of SAP computer system and other resources and provide the information to the customer or salesperson.
Assisted in the training of newly hired Customer Service Representatives.
EDUCATION
Master of Arts, Women and Gender Studies, Candidate for Graduation /
Roosevelt University, Chicago, IL – Present
Bachelor of Arts, Sociology, Roosevelt University, Chicago, IL
