Assistant Branch Manager Resume
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Resume:
COLLEEN KELLY
Westlake Circle
Belleville, Michigan
FINANCIAL SERVICES PROFILE
Highly motivated, goal-focused financial services professional with solid experience in the skillful coordination and execution of product sales and branch operations for an established banking organization. Outstanding interpersonal communications and client relationship management capabilities complemented by demonstrated capacity training, mentoring, and supervising staff in optimal handling of client accounts, proven up-selling and cross-selling techniques, and provision of exceptional customer service. Adept at implementing administrative process improvements that significantly improve accuracy and efficiency, increase staff product knowledge, and contribute to high levels of client satisfaction. Fluent in written and spoken German, with extensive experience living and working abroad.
Financial and Sales Management Competencies
Sales Planning and Implementation
Performance Metrics and Goal-Setting
Cash Handling and Reporting
Conflict Resolution and Mediation
Client / Investor Relations
Needs Assessment
Regulatory Compliance
Staff Training and Development
CAREER EXPERIENCE
JP MORGAN CHASE, Ann Arbor, Michigan, / – Present
Assistant Branch Manager (/ – Present)
Promoted to role of increased authority and responsibility as Assistant Bank Manager charged with ensuring seamless performance of branch sales and service operations. Coach bank staff on effective sales techniques and client relationship management strategies, modeling appropriate sales behaviors. Proactively garner customer feedback in order to resolve issues in nascent stages and retain client trust and patronage.
Key Contributions:
Developed and implemented organizational system that significantly enhanced monitoring of branch cash controls, regulatory compliance, security, and order processing; system subsequently earned recommendation by manager for adoption by entire market of + branches.
Recognized by Regional and Market managers for excellence in sales management.
Leveraged strong presentation and mentoring skills to train, coach, and monitor new bank staff, earning top scores on a bank audit within six months.
Selected by regional Market Manager to facilitate internal restructuring by training Bank of New York Staff in branch processes and protocols.
Personal Banker (/ – /)
Gained swift and sure command of bank products and services and of winning sales techniques, adeptly interviewing clients to determine individual needs and educate regarding available banking options and solutions. Loaded, operated, and troubleshot teller cash dispenser; handled cash transactions and recording responsibilities with consummate accuracy. Mentored peers in efficient and time-saving use of computer technologies and shortcuts.
Key Contributions:
Independently created Excel spreadsheets to monitor individual and branch sales performance and promote placement and achievement of ambitious new goals.
Earned recognition as MVP of sales class.
ADDITIONAL EXPERIENCE
AMERICORPS, Washington, D.C., –
Volunteer Corps Member
Served as Training / Service-Learning Initiator and Resident Advisor for national community service program, partnering with team members to serve the needs of individuals and families from diverse economic, ethnic, and cultural backgrounds.
Key Contribution:
Developed and capitalized upon strong mediation and conflict resolution talents.
FULBRIGHT COMMISSION, Vienna, Austria, –
PFRIMER & MÖSSLACHER, Villach, Austria,
English Teaching Assistant / Business English Instructor
Planned and delivered second language instruction to classes of varying skill levels, teaching classes of - students per week. Concurrently designed and led four-month course for beginner and intermediate English speakers in common workplace English, creating original lesson materials to support student mastery of core vocabulary, phrases, and business colloquialisms.
Key Contribution:
Promoted high levels of student interest, engagement, and willingness to speak English in immersion setting.
~ Early work experience, concurrent with undergraduate education, as Customer Service Associate for Lowe’s, Howell, MI (summers -), as Waitress at O’Kelly’s Irish Pub, Freiburg, Germany (-), and as Shift Manager for Starbucks Coffee Company, Ann Arbor, MI (-).~
EDUCATION AND CREDENTIALS
Bachelor of Arts, German & Political Science ()
UNIVERSITY OF MICHIGAN HONORS COLLEGE – Ann Arbor, Michigan
Graduated with Highest Honors
Co-recipient of Martin Haller Prize for best undergraduate German thesis
Study Abroad: Albert-Ludwigs Universität, Freiburg, Germany (-)
Technical Proficiencies
Microsoft Word, Excel, and Access
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