Corporate Office Manager Resume
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Resume:
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Senior-Level Administrative Management
PROFILE
Dedicated professional with ten years of experience in administrative management, providing leadership for multiple offices in parallel and during company restructurings and acquisitions/mergers. Adept at meeting simultaneous business demands through resource management, implementing effective programs that incur sustainability and productivity. Possesses a track record of meeting deadlines and facilitating organizational goal achievement by coordinating internal/external teams within start-up, restructuring, and expanding corporate environments. Core competencies include:
Project Management • Expense Control • Policy & Procedure Development • Implementation • Business Development
Team Facilitation • Proposal Development • Client Relations • Training & Development • Vendor Negotiations
KEY ACHIEVEMENTS
• Reduced annual IT costs by % by assisting in the implementation and data migration/integration of an IT infrastructure management solution; outsourced and consolidated accountability, hardware/software support, network, and service desk management along with increasing overall quality and end-user satisfaction.
• Consolidated expenditure spending for all telecommunications with wireless carriers and data providers, maximizing volume discount with affiliate coordination; maintained business telephone systems, data networks, and related communications products throughout the firm’s various facilities.
• Developed the framework of a company’s office management operations, from start-ups, inter-office consolidations, and relocations to closing projects due to reorganization, staff reduction, mergers and acquisitions, special development projects, and/or lease expirations.
• Reduced annual vendor costs for an organization (and an affiliate company) by %, leading negotiations for a $, telecom contract with Verizon Business.
• Facilitated effective scheduling and event coordination by implementing an ‘events request’ procedure/form that scheduled conference rooms along with necessary arrangements for firm-catered events.
• Established a corporate identity task force that enhanced corporate branding and image/identity recognition.
• Designed an employee orientation program in order to develop staff, improving production and long-term personnel retention; conducted hands-on equipment training, facility tours, and management introductions to foster an open work environment.
• Increased document control, access, and standardization by instituting an archive management recordkeeping and retention system; promoted corporate compliance, decreased liability, and streamlined redundancy through implementing a monthly on-site shredding program with an outside vendor.
PROFESSIONAL EXPERIENCE
ZAC MANAGEMENT GROUP LLC –
Corporate Office Manager
Oversaw the day-to-day administrative operations for six office services staff, ten administrative assistants at headquarters, and eight office coordinators located at satellite offices. Provided facilities management, security, purchasing, asset management, contract negotiations, financial cost control, and staff development. Led vendor negotiations for communication systems, equipment, and maintenance agreements; supported computer systems selection, installation, and software training along with video conference services. Reported directly to the COO and indirectly to the CFO—direct coordination on multi-office/inter-company and affiliate post-merger acquisition transactions/integrations. Ensured and wrote internal communications.
• Designed an efficient, practical start-up/relocation system that preserved operational functions with minimal disruption; integrated two companies into the main headquarters within one year, relocating multiple sites simultaneously, and opened an office, which impacted over employees.
Resume Continues…
ANN MACDADE Page Two
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Senior-Level Administrative Management
PROFESSIONAL EXPERIENCE – CONTINUED
ZAC MANAGEMENT GROUP LLC (Continued) –
Corporate Office Manager
• Ensured the continual operations of multiple senior living properties, including nursing homes, by coordinating the PACE department in financial management and control/organization.
• Restructured office equipment and supply vendor contracts to improve a company’s overall efficiency and lower costs.
• Facilitated a higher volume of incoming calls by implementing an auto attendant answering system.
• Saved the company several thousand dollars in legal fees by discovering that an outside source had misappropriated the firm’s Internet access; followed security measures and deactivated/reassigned access.
• Created multiple library resource centers at each facility by reorganizing the firm’s reference materials; reorganized subscription services to maintain and secure volume discounts on materials and eliminate duplication.
• Implemented a forms control management system that maintained records and encouraged electronic form use, reducing paperwork and manual form use.
• Established in-house video conferencing standards and training; initiated a video conference vendor partnership, which generated additional income from vendor’s prospective clients.
• Served as the program administrator of an American Express Corporate Card program; maximized savings and control of travel and entertainment expenditures by streamlining the application process through on-line maintenance.
• Enhanced IT help desk efficiency by installing a help desk hotline for employees to communicate related non-emergency issues, improving the service request process as well as overall time management.
THE WHITMAN GROUP –
Office Manager
Directed the daily administrative office workflow of seven staff members, organizing and determining document production by working closely with executive managers and consulting groups. Coordinated product lines and supported delivery of services; managed all facets of the facility along with tenant, emergency, and security issues.
• Transitioned document software application use from WordPerfect to Microsoft Word.
• Supported off-site members throughout several states; facilitated monthly reports that ensured client communications and deadline achievement.
Prior to , employed as a purchasing assistant at Eastern Warehouse Distributors Inc., an office/customer relations administrator at Acme Corrugated Box Company Inc., a receptionist/secretary and customer service representative with ATAPCO Globe-Weis Bristol, and a supervisor of document control at Bucks County Recorder of Deeds (Courthouse).
EDUCATION & DEVELOPMENT
Classroom/Certification Training:
Leadership & Supervision, Training & Development, Successful Presentations – Bucks Community College
Leader/Co-Leader Methods & Procedures – Quality Circle Program
“How to Design a Company Employee Newsletter, Editor/Co-Editor – Holy Family University
“How To Negotiate The Best Deal For Your Company” – Dunn & Bradstreet
Computer/Multimedia Training:
New Horizons Computer Learning Center; CompUSA; Executive Computerland Learning Ctr
(Microsoft Office and other document preparation software)
NuVision Certificate, Video Bridge Conferencing
Tandberg Vision Video Conference Equipment Training
Worldox Document Management System
