Eligibility Specialist Resume
MONDESTA L. ORTIZ
Templeton Drive, Daleville, AL <> (H) <> (C) <>
WORK HISTORY
Family Guidance Center, Dothan, AL, ? Present
WTVY-FM, Dothan, AL, ?
Gentle Care Chiropractic, Daleville, AL, ?
Dale County Department of Human Resources, Ozark, AL, ?
RELEVANT SKILLS AND PERSONAL ATTRIBUTES
Twelve years administration experience
Excellent written and verbal communication skills
Proven ability to work effectively with elected officials, community leaders, educators, managers, and co-workers.
Learn quickly and easily adapt to new and changing situations. Listen well and able to consult to coordinate with others.
Adaptable to many client situations, highly cooperative, skilled in maintaining teamwork among customers, coworkers and supervisors. Aptitude for work with difficult people and situations.
Apply well-developed time management skills to define priorities and implement activities tailored to meet deadlines, handle multiple tasks successfully, take responsibilities very seriously, dependable performer.
Observe and participate in annual and quarterly inventory and audits
Strong organizational skills
Solid overall grounding in all office procedures and equipment
Strong supervisory, managerial, and secretarial skills
Recognized problem-solving skills
Work well with/without direct supervision
Proven Record of regular promotions and increasingly more complex assignments.
Excellent skills in observation and comparison
Strong work ethic
Excellent record keeping ability
Quickly distinguish inconsistencies between product and specifications
Proficient computer skills to include Microsoft Word, Excel, Outlook, and the Internet
EXPERIENCE AND ACCOMPLISHMENTS
Managed a -client caseload for a Family Guidance Center
Scheduled appointments and interviewed clients
Gathered information by telephone, mail, fax, and in person from clients and made appropriate changes
Evaluated and verified accuracy of information against standards to ensure it met appropriate guidelines
Maintained current on all Alabama State policies and trained others on those policies
Ensured client/regulatory files were retained within policy and training procedure manuals standards
Prepared attendance and leave records
Control inventory usages reducing excessive waste
Responsible for contacting procurement personnel to obtain all items requests not currently in inventory. Assure the arrival of such materials to meet deadlines.
Gathered, compiled, and input data; produced management reports using specialized data management programs
Resolved most computer problems as encountered; contact appropriate experts for more complicated problems
Performed duties as an Management Information Systems Assistant for a Family Guidance Center
Reviewed and determined applicants? eligibility for childcare service financial assistance
Notified applicants in writing of their eligibility approval or denial
Spearheaded the creation of a new waiting list filing system that provided a more efficient process
Reconciled Enrollment Attendance Verification against Trial Reimbursement Report
Input all required information into database
Received visitors and telephone calls
Served as Executive Assistant to the CEO of a local radio station
Typed and distributed highly confidential documentation, correspondence, and relevant reports
Monitored status and schedule of the Executive Staff Associates
Handling administrative support functions which included filing invoices and account records, and pulling files for research related to customer inquiries; completing physical inventory, oversaw the receiving of packages via delivery services
Proofread, edited, and typed public service announcements for announcers to air live
Performed duties as Receptionist/Chiropractic Principal Assistant
Acted as liaison and facilitated communication between the physician and staff
Operated modern automated office equipment to provide word processing and record management
Utilized ICD- coding for processing medical charts
Verified accuracy of medical insurance and coverage
Managed payment collection for services rendered
Worked as Social Worker Case Aide
Served as liaison and facilitated communication between social workers and clients
Made travel arrangements for foster children to attend court hearings and to visit with parents/relatives
Typed memorandums and court reports and transcribed dictated material
ADDITIONAL EXPERINCE
Accrued one year experience as an assistant clothing store manager early in working career (Cato Fashions)
Performed warehouse duties: material handler, packaging, shipping and receiving (Goody Products & Sony)
RECOGNITION
-Promoted from Management Information Systems Assistant to Eligibility Specialist
-Received plaque for seven years dedicated service for excellent job performance
-Received management recognition for ?outstanding with positive, will do attitude?
-Selected to promote company?s services through professional marketing calls
EDUCATION
-Completed some college coursework applied toward General Business and Administration
-Diploma, Dale County High School, Midland City, AL
