Independant Contractor

Posted on: 2006-08-16

________________________________________ Colleen Mavrakos 27 School St. Salem, Ma 01970 (978) 219-8256 [email protected] ________________________________________ SKILLS AND ABILITIES • Extensive experience in servicing customers, both in-person and by telephone. An independent self-starter. • Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong. • Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others. • Knowledgeable and experienced in customer service operations. Possess a strong combination of training and experience in the industry. • Typing skills are accurate and fast. WPM 65 • Computer skills are advanced. Knowledge of all operating systems, hardware and have the ability to learn new software quickly. WORK EXPERIENCE Customer Relations Mystery Shopper Independent Contractor, Salem, Ma (2002-present). • Work as a shopper on behalf as a ‘normal customer’ and evaluate in an objective manner a particular service, or service process against a number of predetermined service standards. • Answer specific objective questions on the service I receive, and give my personal subjective viewpoint • Document my findings by way of a questionnaire and then report via the Internet. Customer Service Manager: PTZ Designs, Chelsea, Ma (2000-2001). • Windows 95/98/2000/ME/XP user and trouble shoot skills. • Microsoft Word, Excel, Access, Power point, Front page and Outlook. • Macromedia Dream weaver, Fireworks, Image Composer, GIF animator and more • Internet Explorer, Fire Fox and Netscape support • HTML, XHTML, DHTML • C Programming (Beginner) • Computer Hardware and other various software support. Customer Service Representative: Attorney Michael J Richards, Woburn, Ma (2000-2001). • Responsible for customer service in real estate law, duties included answering customer queries, problem solving and providing detailed information on accounts. • Prepared files for new clients and updated existing client files. • UPS, Airborne and FedEx shipping. • Data Entry Customer Service Representative: Columbia Insurance Agency, Lynn, Ma (1995-1997). • Dealt with customer service concerns and complaints, by phone and in-person. • Prepared quotes for Homeowner and Auto insurance clients. • Dealt directly with policyholders following accidents, vehicle thefts and homeowner claims. • Composed manual for a customer service representative job and assisted in training of new customer service representatives using this manual. • Assisted in the development of new policies and procedures. EDUCATION Information Technology, UMASS Lowell, Lowell, Ma (2005- present). GPA 4.0 Criminal justice, North Shore Community College, Danvers, Ma (1995-1996). This intensive course focused on the criminal justice industry. I worked full time 50 hours and week while attending school at night. I maintained a 3.4 GPA. Travel and Tourism, Marian Court Jr. College, Swampscott, Ma (1989-1991). This course focused on the aspects of Travel and Tourism. I worked full time 40 hours a week while attending school. College Course, Lynn English High School, Lynn, Ma (1985-1989). Worked my way through school as a customer service manager for a local web established bakery. I also volunteered for various local charities. OTHER INFORMATION I am currently studying to become A+ Certified. I am attending UMASS Lowell at the present moment. My major is Information Technology and my GPA 4.0 ________________________________________