Independant Contractor Resume
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Colleen Mavrakos
School St. Salem, Ma
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SKILLS AND ABILITIES
• Extensive experience in servicing customers, both in-person and by telephone. An independent self-starter.
• Superior communications skills in dealing with customers, co-workers, and employees. Both verbal and written skills are strong.
• Well-organized and highly efficient working in a multi-tasking dynamic environment. Ability to plan, organize, and supervise the work of others.
• Knowledgeable and experienced in customer service operations. Possess a strong combination of training and experience in the industry.
• Typing skills are accurate and fast. WPM
• Computer skills are advanced. Knowledge of all operating systems, hardware and have the ability to learn new software quickly.
WORK EXPERIENCE
Customer Relations Mystery Shopper Independent Contractor, Salem, Ma (-present).
• Work as a shopper on behalf as a ‘normal customer’ and evaluate in an objective manner a particular service, or service process against a number of predetermined service standards.
• Answer specific objective questions on the service I receive, and give my personal subjective viewpoint
• Document my findings by way of a questionnaire and then report via the Internet.
Customer Service Manager: PTZ Designs, Chelsea, Ma (-).
• Windows ///ME/XP user and trouble shoot skills.
• Microsoft Word, Excel, Access, Power point, Front page and Outlook.
• Macromedia Dream weaver, Fireworks, Image Composer, GIF animator and more
• Internet Explorer, Fire Fox and Netscape support
• HTML, XHTML, DHTML
• C Programming (Beginner)
• Computer Hardware and other various software support.
Customer Service Representative: Attorney Michael J Richards, Woburn, Ma (-).
• Responsible for customer service in real estate law, duties included answering customer queries, problem solving and providing detailed information on accounts.
• Prepared files for new clients and updated existing client files.
• UPS, Airborne and FedEx shipping.
• Data Entry
Customer Service Representative: Columbia Insurance Agency, Lynn, Ma ().
• Dealt with customer service concerns and complaints, by phone and in-person.
• Prepared quotes for Homeowner and Auto insurance clients.
• Dealt directly with policyholders following accidents, vehicle thefts and homeowner claims.
• Composed manual for a customer service representative job and assisted in training of new customer service representatives using this manual.
• Assisted in the development of new policies and procedures.
EDUCATION
Information Technology, UMASS Lowell, Lowell, Ma (- present).
GPA .
Criminal justice, North Shore Community College, Danvers, Ma ().
This intensive course focused on the criminal justice industry. I worked full time hours and week while attending school at night. I maintained a . GPA.
Travel and Tourism, Marian Court Jr. College, Swampscott, Ma ().
This course focused on the aspects of Travel and Tourism. I worked full time hours a week while attending school.
College Course, Lynn English High School, Lynn, Ma ().
Worked my way through school as a customer service manager for a local web established bakery. I also volunteered for various local charities.
OTHER INFORMATION
I am currently studying to become A+ Certified. I am attending UMASS Lowell at the present moment. My major is Information Technology and my GPA .
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