Documentation Specialist Resume
Susan Carson, Preston Rd., #, Dallas, TX ;
Summary
Thirteen years' documentation experience including project processes and procedures, editing others' written work, technical writing and article writing for industry publications, using Microsoft Word, Excel, PowerPoint, Visio, and Access. Expert knowledge of English language. Excellent written and verbal communication skills, experience in technical document creation and publishing. Nine years' database experience including data project management. Expertise in gathering and focusing ideas and information.
Expertise
Editing:
Subject Matter Expert on standards of English language, grammar, structure, format and style
Editor in charge of program and technical documents: enforced consistent use of terminology and standards
Writing:
Developed and wrote complex project policy and procedure processes, guidelines, and data flow processes
Documentation including detailed software user's guides and installation procedures
Research and Information gathering:
Interviewed SMEs, project managers, DBAs, application developers; collected data by mining documentation, attending symposia and news conferences, finding and analyzing government records and professional reports
Document and Project Control:
Led document review and approval sessions; oversaw and ensured compliance with procedures
Database:
Defined data objects in relational databases on multiple platforms; used SQL and Access to query
Extracted and analyzed well-log data, loaded data to UNIX database; used vi editor, awk scripts
Experience
Aviall, Inc., Irving, Texas October - Present
Documentation Specialist, Information Services
Created a Standard Format for Aviall documentation. Developed and wrote documentation and process flows for Aviall's highly-individualized Lawson procedures. Created and developed the documentation when Aviall changed their help desk software to Remedy, which included training materials and user's guides, all in color with screenshots and cover art. Edited and corrected existing documentation, to build a knowledge base for the Support Center. Interviewed application SMEs to create new and much-needed documentation, or edited their submitted copy to standard format. SME on standards of language, format and style.
• Developed Aviall Lawson documentation: Order Entry, Purchase Order, Requisition, and Work Order
• Created Remedy documentation including development, text, screenshots and cover art
MBNA, Addison, Texas February -August
Lead Technical Writer/Information Analyst, Enterprise Data Dictionary (EDD)
Edited definitions of data objects in multiple relational databases (primarily DB, also Oracle, Sybase, Informix), submitted by the Database Administrators: reviewed definition for meaning, grammar and adherence to established standards, then either approved or returned to DBA. Started in at ground zero; as part of three-person team, interviewed Subject Matter Experts and mined data documentation; as of July , had established a database of more than , data object and business term definitions, accessed via a browser-based GUI front end. Wrote SQL queries against BMC and QMF to view on IBM mainframe, or with Microsoft Access. Provided support to users regarding data quality, standards and procedures. Served as back-up to the EDD manager. EDD resource to concurrent database development projects, one of which had more than elements on multiple platforms. Lead application tester: coordinated and managed testing effort. SME on standards of language, format and style.
• Developed and implemented EDD Data Guidelines, Data Submission Procedures, and -page Test Plan
• UAT Lead for implementation testing, responsible for % of testing effort: led regression testing each release
EDS, Plano, Texas May -October
Documentation Specialist, Enterprise Security Administration Authentication & Authorization (ESAAA)
Designed, developed and implemented complex program processes and procedures: interviewed SMEs and program managers, created process and procedures documents, led document review sessions, ensured procedure compliance. Created user’s guides and installation procedure documents. Editor in charge of documents created by program and technical leaders: enforced consistent use of program terminology and standards. As part of multi-person team, developed initial phase of web site intended to enhance and enrich Production Support via intranet and Internet.
• Developed and implemented Deliverable Review and Approval Process, and Lessons Learned Process
• Developed initial phase of Production Support web site for intranet and Internet
Fritz Companies, Inc., Dallas, Texas
Helpdesk Support
Answered helpdesk calls for internal computer network--this system was complex, user-unfriendly, and antiquated, and served thousands of users.
ARCO International Oil & Gas, Plano, Texas
Database Technician
Extracted and analyzed well-log data; loaded data to ARCO database, UNIX platform. Upgraded and maintained international well-log database. Coordinated multiple simultaneous data projects spanning + countries. Daily use of vi editor, awk scripts. Maintained department intranet page.
• Systematized project work flow: initiated and implemented ticketing system, stabilizing turn-around time
Pitts Energy Group, Dallas, Texas
Prospect Writer
Designed and produced prospect packages: edited geologists’ write-ups, formatted and compiled packages and tracked progress. Responsible for all printed material and research.
• Updated and polished packages, resulting in recognizable, memorable presentations
Dwights Energydata, Inc., Richardson, Texas
Technical Writer – Data Analyst
Developed, wrote, published and maintained all documentation for Dwights’ proprietary oil and gas information software: wrote manuals and class guides supplemented with graphics and cover art; updated on-line help. Designed, wrote and created graphics for promotional brochures and mailings, edited others’ written material, worked with mass-output graphics suppliers, boothed trade shows. Created and maintained training materials.
• Editor in charge of all corporate documents
• Initiated use of input from users and support personnel when designing and writing documentation, decreasing recurrent questions by %; use of geologic maps by data analysts, increasing data accuracy %
Editor/Geologist, Casper, Wyoming
Wrote and edited “Dwights’ Hotline Energy Reports,” an oil-industry journal comprised of a daily Morning Report and weekly and yearly recap, all presented in AP style. Reported on news conferences and industry meetings.
• Established the first reliable network of scouting contacts in the state of Nevada
Education
BS in Geology, , University of Wyoming
Major in English, University of Denver
