PATIENT ACCOUNT SPECIALIST 3 Resume
Valencia A. Simpson
Windmill Street
Sugar Land TX
(M) (H)
OBJECTIVE: To learn, grow ,and succeed with a dynamic medical organization utilizing my collection/medical skills, and central business office skills.
PROFESSIONAL HIGHLIGHTS
CHRISTUS HEALTH-
FINANCIAL COUNSELOR/BUSINESS OFFICE REPRESENTATIVE III
APRIL - APRIL
*Provided collection/reimbursement services in an effective manner for CHRISTUS TLRA.
* Performing collection activities related to follow-up and timely account resolution ,and includes communication to patients, clients, and
reimbursement vendors, and other external entities, while adhering to all client, state and federal guidelines.
*Promote positive customer service and excellent phone etiquette
*Handling patient’s complaints and disputes in a timely fashion.
*Financial counseling to patients, setting payment arrangements, assisting with charity programs and other government assistance.
*Accounts payable/receivables on collection accounts
*Traveling/floating financial counselor in absence of regular
PATIENT ACCOUNTING SERVICE CENTER
MEDICAL COLLECTOR/FINANCIAL COUNSELOR
JUNE -MAY
*Responsible for researching unpaid and denied medical claims.
*Excellent customer service.
*Expeditious manner for account resolution.
*Working knowledge of EOB’s, HCFA’s, and UB’s.
*Secondary billing, handling adjustments and appeals.
*Promote positive customer service.
*Hospital registration and admissions (outpatient, day surgery, inpatients)
*Provide collection/reimbursement services in a timely and effective manner.
*Generate insurance verification and pre-certification for all hospital registrations.
*Scheduling, Processing varieties of paperwork.
*Hospital and physician office settings
EDUCATION
Prairie View A & M University- Aug -Dec
Business Administration
Texas Southern University – Jan -May
Business Administration
SKILLS
Collections, medical insurance, billing, accounting, and customer service,medical records,basic office functions-fax,mail,sort, and handling of multi-line phones,computer skills- microsoft-(excel,word,powerpoint),database software-(HBOC,MEDITECH,MEDISOFT,CUBS,IDX,SMS), shipping and receiving. Hospital and physician billing. Hospital and physician office settings.
Customer service certification- Executeam Staffing
National Healthcare Collector’s Association
References Available Upon Request
