PATIENT ACCOUNT SPECIALIST 3

Posted on: 2006-05-17

Valencia A. Simpson 3910 Windmill Street Sugar Land TX 77479-1798 (M) 832-969-4162 (H) 281-325-1082 OBJECTIVE: To learn, grow ,and succeed with a dynamic medical organization utilizing my collection/medical skills, and central business office skills. PROFESSIONAL HIGHLIGHTS CHRISTUS HEALTH- FINANCIAL COUNSELOR/BUSINESS OFFICE REPRESENTATIVE III APRIL 2004- APRIL 2006 *Provided collection/reimbursement services in an effective manner for CHRISTUS TLRA. * Performing collection activities related to follow-up and timely account resolution ,and includes communication to patients, clients, and reimbursement vendors, and other external entities, while adhering to all client, state and federal guidelines. *Promote positive customer service and excellent phone etiquette *Handling patient’s complaints and disputes in a timely fashion. *Financial counseling to patients, setting payment arrangements, assisting with charity programs and other government assistance. *Accounts payable/receivables on collection accounts *Traveling/floating financial counselor in absence of regular PATIENT ACCOUNTING SERVICE CENTER MEDICAL COLLECTOR/FINANCIAL COUNSELOR JUNE 2001-MAY 2003 *Responsible for researching unpaid and denied medical claims. *Excellent customer service. *Expeditious manner for account resolution. *Working knowledge of EOB’s, HCFA’s, and UB92’s. *Secondary billing, handling adjustments and appeals. *Promote positive customer service. *Hospital registration and admissions (outpatient, day surgery, inpatients) *Provide collection/reimbursement services in a timely and effective manner. *Generate insurance verification and pre-certification for all hospital registrations. *Scheduling, Processing varieties of paperwork. *Hospital and physician office settings EDUCATION Prairie View A & M University- Aug 94-Dec 95 Business Administration Texas Southern University – Jan 1996-May 1996 Business Administration SKILLS Collections, medical insurance, billing, accounting, and customer service,medical records,basic office functions-fax,mail,sort, and handling of multi-line phones,computer skills- microsoft-(excel,word,powerpoint),database software-(HBOC,MEDITECH,MEDISOFT,CUBS,IDX,SMS), shipping and receiving. Hospital and physician billing. Hospital and physician office settings. Customer service certification- Executeam Staffing National Healthcare Collector’s Association References Available Upon Request